ManageEngine ServiceDesk Plus
AI-driven ITSM service desk
- Also known as
- manageengine-servicedesk-plus
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance.
ManageEngine ServiceDesk Plus pricing
We don't have ManageEngine ServiceDesk Plus's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
What ManageEngine ServiceDesk Plus does
The capabilities that matter for it management software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Incident management
- ✓
- Change / release management
- ✓
- Problem management
- ✓
- CMDB / IT asset management
- ✓
- Self-service portal
- ✓
- On-call scheduling / escalation
- ✗
- Alert routing
- ✗
- Remote monitoring & control
- ✗
- Patch management
- ✗
- AIOps / workflow automation
- ✓
- ITIL-aligned / PinkVerify
- ✓
- Hosting
- Cloud + self-hosted
- Public API
- ✓
- Free tier
- ✗
Platform & deployment
Independently observed- Web
- Cloud / SaaS
- Self-hosted
ManageEngine ServiceDesk Plus alternatives
Other it management software we track, ranked by the same independent score.
- PagerDutyThe AI-First Operations Platformmedium · 63%
- OpsgenieAlerting and on-call management for incident responselow · 25%
- NinjaOneOne platform to manage every device, protect every endpoint, and support every employeemedium · 59%
- Jira Service ManagementDeliver service at high velocitylow · 26%
- FreshserviceService, operations, and assets unifiedlow · 48%
- SolarWindsObservability, Database, and IT Service Managementlow · 26%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for ManageEngine ServiceDesk Plus, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 92 | 16.00 | 1466.1 | ✓ |
| Reliability | 50 | 14.00 | 700.0 | ✓ |
| Security Posture | 45 | 14.00 | 630.0 | ✓ |
| Price Level | 0 | 10.00 | 0.0 | - |
| Integrations | 0 | 30.00 | 0.0 | - |
| Pricing Transparency | 0 | 16.00 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"hosting":"both","free_tier":false,"api_access":true,"cmdb_asset":true,"alert_routing":false,"itil_certified":true,"aiops_automation":true,"patch_management":false,"change_management":true,"on_call_scheduling":false,"problem_management":true,"rmm_remote_control":false,"incident_management":true,"self_service_portal":true} | mediumsource · 2026-08-01 · 60% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-01 · 60% |