Jira Service Management
Deliver service at high velocity
- Also known as
- jira-service-management
What is Jira Service Management?
AI-powered service management platform for IT, customer service, HR, and engineering teams to manage support requests at scale with automation and self-service capabilities.
Jira Service Management pricing
We don't have Jira Service Management's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
What Jira Service Management does
The capabilities that matter for it management software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Incident management
- ✓
- Change / release management
- ✓
- Problem management
- -
- CMDB / IT asset management
- ✓
- Self-service portal
- ✓
- On-call scheduling / escalation
- -
- Alert routing
- -
- Remote monitoring & control
- -
- Patch management
- -
- AIOps / workflow automation
- ✓
- ITIL-aligned / PinkVerify
- -
- Hosting
- Cloud only
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Jira Service Management alternatives
Other it management software we track, ranked by the same independent score.
- PagerDutyThe AI-First Operations Platformmedium · 63%
- OpsgenieAlerting and on-call management for incident responselow · 25%
- ManageEngine ServiceDesk PlusAI-driven ITSM service desklow · 19%
- NinjaOneOne platform to manage every device, protect every endpoint, and support every employeemedium · 59%
- FreshserviceService, operations, and assets unifiedlow · 48%
- SolarWindsObservability, Database, and IT Service Managementlow · 26%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Jira Service Management, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 87 | 16.00 | 1387.5 | ✓ |
| Price Level | 80 | 10.00 | 800.0 | ✓ |
| Reliability | 50 | 14.00 | 700.0 | ✓ |
| Pricing Transparency | 25 | 16.00 | 400.0 | ✓ |
| Integrations | 0 | 30.00 | 0.0 | - |
| Security Posture | 5 | 14.00 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"aiops_automation":true,"change_management":true,"incident_management":true,"self_service_portal":true} | mediumsource · 2026-08-01 · 60% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-01 · 60% |