Jira Service Management
IT support platform with AI-powered incident and change management
- Vendor
- Atlassian
- Also known as
- jira-service-management
Available worldwide
What is Jira Service Management?
Jira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities.
Jira Service Management pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free
FreeStandard
- Assets
Premium
- 24/7 Premium Support
- 1-hour response time for critical issues
- Unlimited storage
- 99.9% uptime SLA
Enterprise
Contact sales- 99.95% uptime SLA
What Jira Service Management does
The capabilities that matter for it management software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Incident management
- ✓
- Change / release management
- ✓
- Problem management
- -
- CMDB / IT asset management
- ✓
- Self-service portal
- ✓
- On-call scheduling / escalation
- -
- Alert routing
- ✓
- Remote monitoring & control
- -
- Patch management
- -
- AIOps / workflow automation
- ✓
- ITIL-aligned / PinkVerify
- -
- Hosting
- Cloud only
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- iOS
- Web
- Android
- Cloud / SaaS
Integrations (8)
Independently observed- dbt
- Airflow
- Slack
- Trello
- Microsoft
- Jira
- Confluence
- Bitbucket
Jira Service Management FAQ
Common questions about Jira Service Management, answered from independent, dated evidence.
What is Jira Service Management?
Jira Service Management is an AI-native service management platform that helps teams manage incidents, route alerts, and automate service processes at scale across the organization. It is indexed under IT Management Software.
Source: https://www.atlassian.com/software/confluence/pricing
Is Jira Service Management free?
Jira Service Management offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.
Source: https://www.atlassian.com/software/confluence/pricing
What platforms does Jira Service Management support?
We have confirmed browser-based access to Jira Service Management. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.atlassian.com/software/confluence/pricing
Can Jira Service Management be self-hosted?
We have only confirmed a cloud / SaaS deployment for Jira Service Management, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.atlassian.com/software/confluence/pricing
What does Jira Service Management integrate with?
We have confirmed 6 integrations for Jira Service Management, including Slack, Trello, Microsoft, Jira, Confluence and Bitbucket. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.atlassian.com/software/confluence/pricing
What security certifications does Jira Service Management have?
We have independently confirmed GDPR for Jira Service Management. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Jira Service Management not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.atlassian.com/trust
Jira Service Management alternatives
Other it management software we track, ranked by the same independent score.
- OpsgenieA Git repository platform that connects source code management with project planning and continuous integration to streamline software delivery workflowsmedium · 71%
- ManageEngine ServiceDesk Plusmedium · 73%
- PagerDutyPlatform for managing incidents, automating alerts, and enabling teams to respond faster to operational disruptionsmedium · 73%
- SolarWindsMonitoring and IT operations management platform with incident response capabilitiesmedium · 51%
- NinjaOnePlatform for managing endpoints and devices with automated security updates, backup, and remote support capabilitiesmedium · 68%
- FreshserviceAn AI-powered IT service management platform designed for simplicity and scalabilitymedium · 53%
Compare Jira Service Management
Side by side against other it management software, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Jira Service Management, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 95 | 0.07 | 6.9 | ✓ |
| Pricing transparency | 80 | 0.08 | 6.7 | ✓ |
| Capabilities | 92 | 0.05 | 4.5 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Integrations | 100 | 0.04 | 4.1 | ✓ |
| Security posture | 10 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Free tier: Yes · Api access: Yes · Cmdb asset: Yes · Alert routing: Yes · Aiops automation: Yes | mediumsource · 2026-10-07 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 7,000 | mediumsource · 2026-08-14 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-13 · 75% |
Pricing
Reliability
Security
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