ManageEngine ServiceDesk Plus vs Opsgenie
On the evidence we track, Opsgenie leads this comparison with a composite score of 77/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
ManageEngine ServiceDesk Plus
A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance.
Opsgenie
LeaderA cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
ManageEngine ServiceDesk Plus
Free tier to $359/month. 30-day free trial. Up to 14% annual savings.
- FreeFree
- Lite$25/mo
- Starter$62/mo
- Professional$144/mo
- Elite$225/mo
- Enterprise$359/mo
- CustomContact sales
Opsgenie
LeaderFree tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.
- FreeFree
- Standard-
- Premium-
- EnterpriseContact sales
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
ManageEngine ServiceDesk Plus
- Active Directory
- Microsoft 365
- Exchange
- Microsoft Teams
- Google Workspace
- AWS
- Microsoft Azure
- Google Cloud Platform
- Kubernetes
- Databricks
- Fortinet
- Palo Alto Networks
- NetApp
Opsgenie
Leader- Slack
- Confluence
- Bitbucket
- Jira Service Management
- Jira
- Rovo
ManageEngine ServiceDesk Plus or Opsgenie: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.