ManageEngine ServiceDesk Plus vs PagerDuty
On the evidence we track, ManageEngine ServiceDesk Plus leads this comparison with a composite score of 67/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
ManageEngine ServiceDesk Plus
LeaderA security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance.
PagerDuty
A cloud-based incident management and operational resilience platform that automates incident detection, alert routing, and team coordination. It captures incident data across multiple systems and tools, provides real-time analytics for incident response, and includes AI-assisted features for post-incident analysis and documentation.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
ManageEngine ServiceDesk Plus
LeaderFree tier to $359/month. 30-day free trial. Up to 14% annual savings.
- FreeFree
- Lite$25/mo
- Starter$62/mo
- Professional$144/mo
- Elite$225/mo
- Enterprise$359/mo
- CustomContact sales
PagerDuty
Free tier available. Paid plans include Professional, Business, and Digital Operations.
- Professional-
- Business-
- Digital Operations-
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- AWS
ManageEngine ServiceDesk Plus
Leader- Active Directory
- Microsoft 365
- Exchange
- Microsoft Teams
- Google Workspace
- Microsoft Azure
- Google Cloud Platform
- Kubernetes
- Databricks
- Fortinet
- Palo Alto Networks
- NetApp
PagerDuty
- New Relic
- Slack
- Datadog
- Salesforce
- ServiceNow
- Microsoft System Center Operations Manager
- Pivotal Cloud Foundry
- Cherwell
- Google Meet
ManageEngine ServiceDesk Plus or PagerDuty: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.