What is PagerDuty?
Platform for mission-critical work in the modern enterprise providing real-time incident management, automation, and AI-driven operations orchestration.
PagerDuty pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $21/user/month billed annually. Free tier available.
Free
FreeStart with on-call and incident response for small teams
- users
- 5
- on_call_schedules
- 1
- escalation_policies
- 1
- notifications_per_month
- 100
- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations
- No maintenance windows
Professional
Out-of-the-box incident response designed to kickstart team operations
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Advanced and semi-customizable incident management for growing teams
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
Add-ons
- AIOps
- Stakeholder License
- Status Pages
- Live Call Routing
- PagerDuty Advance (additional AI Actions)
What PagerDuty does
The capabilities that matter for it management software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Incident management
- ✓
- Change / release management
- -
- Problem management
- -
- CMDB / IT asset management
- -
- Self-service portal
- -
- On-call scheduling / escalation
- ✓
- Alert routing
- ✓
- Remote monitoring & control
- -
- Patch management
- -
- AIOps / workflow automation
- ✓
- ITIL-aligned / PinkVerify
- -
- Hosting
- Cloud only
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (2)
Independently observed- Slack
- Microsoft Teams
PagerDuty alternatives
Other it management software we track, ranked by the same independent score.
- OpsgenieAlerting and on-call management for incident responselow · 25%
- ManageEngine ServiceDesk PlusAI-driven ITSM service desklow · 19%
- NinjaOneOne platform to manage every device, protect every endpoint, and support every employeemedium · 59%
- Jira Service ManagementDeliver service at high velocitylow · 26%
- FreshserviceService, operations, and assets unifiedlow · 48%
- SolarWindsObservability, Database, and IT Service Managementlow · 26%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for PagerDuty, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Integrations | 83 | 30.00 | 2480.9 | ✓ |
| Pricing Transparency | 100 | 16.00 | 1600.0 | ✓ |
| Capabilities | 81 | 16.00 | 1298.4 | ✓ |
| Security Posture | 85 | 14.00 | 1190.0 | ✓ |
| Reliability | 50 | 14.00 | 700.0 | ✓ |
| Price Level | 50 | 10.00 | 500.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"incident_management":true} | mediumsource · 2026-08-01 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 750 | mediumsource · 2026-08-01 · 60% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-01 · 60% |