vioscaleAI
Comparison

Jira Service Management vs ManageEngine ServiceDesk Plus

On the evidence we track, Jira Service Management leads this comparison with a composite score of 81/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Jira Service Management full profile →ManageEngine ServiceDesk Plus full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★Jira Service Management81
ManageEngine ServiceDesk Plus67
Score
vioscaleAI score
Jira Service Management81 / 100medium · 51%
ManageEngine ServiceDesk Plus67 / 100medium · 73%
Pricing
Free tier
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Model
Jira Service Managementfreemium
ManageEngine ServiceDesk Plusfreemium
Price level
Jira Service Managementlow
ManageEngine ServiceDesk Plusmid
Starting price
Jira Service Management–
ManageEngine ServiceDesk Plus$25
Transparent
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Integrations
Count
Jira Service Management7,000
ManageEngine ServiceDesk Plus8
Security
Disclosure policy
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Fedramp
Jira Service Management✓
ManageEngine ServiceDesk Plus–
Gdpr
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Hipaa
Jira Service Management–
ManageEngine ServiceDesk Plus✓
Iso27001
Jira Service Management–
ManageEngine ServiceDesk Plus✓
Pci
Jira Service Management–
ManageEngine ServiceDesk Plus✓
Trust center
Jira Service Management–
ManageEngine ServiceDesk Plushttps://www.manageengine.com/security-information-event-management.html
Reliability
Sla pct
Jira Service Management99.9
ManageEngine ServiceDesk Plus–
Status page
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Market
Availability
Jira Service ManagementAvailable worldwide
ManageEngine ServiceDesk PlusAvailable worldwide
Content
Faq
Jira Service Management6 items
ManageEngine ServiceDesk Plus6 items

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Change / release management
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Problem management
Jira Service Management-
ManageEngine ServiceDesk Plus✓
CMDB / IT asset management
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Self-service portal
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
On-call
On-call scheduling / escalation
Jira Service Management-
ManageEngine ServiceDesk Plus-
Alert routing
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
RMM
Remote monitoring & control
Jira Service Management-
ManageEngine ServiceDesk Plus-
Patch management
Jira Service Management-
ManageEngine ServiceDesk Plus-
Automation
AIOps / workflow automation
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
ITIL-aligned / PinkVerify
Jira Service Management-
ManageEngine ServiceDesk Plus✓
Deployment
Hosting
Jira Service ManagementCloud only
ManageEngine ServiceDesk PlusCloud + self-hosted
Platform
Public API
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
Free tier
Jira Service Management✓
ManageEngine ServiceDesk Plus✓

What each one is

The product in its own terms, so the numbers below have context.

Jira Service Management

Leader

Jira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities.

Independently observed

ManageEngine ServiceDesk Plus

A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Jira Service Management

Leader
SubscriptionFree tier
  • FreeFree
  • Standard-
    • Assets
  • Premium-
    • 24/7 Premium Support
    • 1-hour response time for critical issues
    • Unlimited storage
    • 99.9% uptime SLA
  • EnterpriseContact sales
    • 99.95% uptime SLA
as of verify ↗

ManageEngine ServiceDesk Plus

from $25/moSubscriptionFree tier30-day trial

Free tier to $359/month. 30-day free trial. Up to 14% annual savings.

  • FreeFree
  • Lite$25/mo
  • Starter$62/mo
  • Professional$144/mo
  • Elite$225/mo
  • Enterprise$359/mo
  • CustomContact sales
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
iOS
Jira Service Management✓
ManageEngine ServiceDesk Plus✗
Android
Jira Service Management✓
ManageEngine ServiceDesk Plus✗
Deployment
Cloud / SaaS
Jira Service Management✓
ManageEngine ServiceDesk Plus✓
On-premise
Jira Service Management✗
ManageEngine ServiceDesk Plus✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Jira Service Management

Leader
8 total
  • Slack
  • Trello
  • Microsoft
  • Jira
  • Confluence
  • Bitbucket
  • dbt
  • Airflow
Independently observed

ManageEngine ServiceDesk Plus

13 total
  • Active Directory
  • Microsoft 365
  • Exchange
  • Microsoft Teams
  • Google Workspace
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • Kubernetes
  • Databricks
  • Fortinet
  • Palo Alto Networks
  • NetApp
Independently observed
Still deciding?

Jira Service Management or ManageEngine ServiceDesk Plus: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.