# ManageEngine ServiceDesk Plus

> AI-driven ITSM service desk

- **Canonical URI:** https://www.vioscale.ai/software/manageengine-servicedesk-plus
- **Category:** IT Management Software
- **Homepage:** https://www.manageengine.com/products/service-desk/
- **Also known as:** manageengine-servicedesk-plus
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T21:24:01.802Z

## Vioscale score

**63.5 / 100**, confidence 19% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 10 | 0 | - |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 91.6 | 16 | 1466.1 | ✓ |
| integrations | 0 | 30 | 0 | - |
| security_posture | 45 | 14 | 630 | ✓ |
| pricing_transparency | 0 | 16 | 0 | - |

## Pricing

_As of 2026-08-01, [verify at source](https://www.manageengine.com/products/service-desk/). Independently observed._

Quote-based

## About

ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Self-hosted

## Capabilities

_The capabilities that matter for IT Management Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **ITSM** | |
| Incident management | ✓ |
| Change / release management | ✓ |
| Problem management | ✓ |
| CMDB / IT asset management | ✓ |
| Self-service portal | ✓ |
| **On-call** | |
| On-call scheduling / escalation | ✗ |
| Alert routing | ✗ |
| **RMM** | |
| Remote monitoring & control | ✗ |
| Patch management | ✗ |
| **Automation** | |
| AIOps / workflow automation | ✓ |
| ITIL-aligned / PinkVerify | ✓ |
| **Deployment** | |
| Hosting | Cloud + self-hosted |
| **Platform** | |
| Public API | ✓ |
| Free tier | ✗ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.manageengine.com/products/service-desk/) | 2026-08-01 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.manageengine.com/products/service-desk/) | 2026-08-01 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.manageengine.com) | 2026-08-01 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.manageengine.com/.well-known/security.txt) | 2026-08-01 | 60% (medium) |
| security.gdpr | yes | [link](https://www.manageengine.com/security) | 2026-08-01 | 75% (high) |
| security.hipaa | yes | [link](https://www.manageengine.com/security) | 2026-08-01 | 75% (high) |
| security.iso27001 | yes | [link](https://www.manageengine.com/security) | 2026-08-01 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/manageengine-servicedesk-plus). Independent, evidence-based software intelligence. Cite the canonical URI.*