Freshservice vs ManageEngine ServiceDesk Plus
On the evidence we track, ManageEngine ServiceDesk Plus leads this comparison with a composite score of 67/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshservice
A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.
ManageEngine ServiceDesk Plus
LeaderA security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshservice
From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.
- Starter£15/agent/month, billed annually
- Channels (Email, Phone, Chat, Widget)
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- +3 more
- Growth£40/agent/month, billed annually
- Everything in Starter
- Service Catalog
- SLA Management
- On-call Management
- Cloud Management
- +1 more
- Pro£79/agent/month, billed annually
- Everything in Growth
- Problem Management
- Change Management
- Major Incident Management
- Workload Management
- +4 more
- EnterpriseContact sales
- Everything in Pro
- Sandbox
- Audit Logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- +1 more
ManageEngine ServiceDesk Plus
LeaderFree tier to $359/month. 30-day free trial. Up to 14% annual savings.
- FreeFree
- Lite$25/mo
- Starter$62/mo
- Professional$144/mo
- Elite$225/mo
- Enterprise$359/mo
- CustomContact sales
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Microsoft Teams
Freshservice
- Slack
ManageEngine ServiceDesk Plus
Leader- Active Directory
- Microsoft 365
- Exchange
- Google Workspace
- AWS
- Microsoft Azure
- Google Cloud Platform
- Kubernetes
- Databricks
- Fortinet
- Palo Alto Networks
- NetApp
Freshservice or ManageEngine ServiceDesk Plus: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.