Freshservice vs ManageEngine ServiceDesk Plus
No clear leader: Freshservice (57.5) and ManageEngine ServiceDesk Plus (52.6) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshservice
A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.
ManageEngine ServiceDesk Plus
A comprehensive service management solution combining IT service management, asset management, and configuration databases with enterprise service capabilities for departments including HR, facilities, and finance. Includes embedded AI for workflow automation and intelligent service delivery.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshservice
From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.
- Starter£15/agent/month, billed annually
- Channels (Email, Phone, Chat, Widget)
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- +3 more
- Growth£40/agent/month, billed annually
- Everything in Starter
- Service Catalog
- SLA Management
- On-call Management
- Cloud Management
- +1 more
- Pro£79/agent/month, billed annually
- Everything in Growth
- Problem Management
- Change Management
- Major Incident Management
- Workload Management
- +4 more
- EnterpriseContact sales
- Everything in Pro
- Sandbox
- Audit Logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- +1 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Microsoft Teams
Freshservice
- Slack
ManageEngine ServiceDesk Plus
- Active Directory
- Microsoft 365
- Exchange
- Google Workspace
- AWS
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.