vioscaleAI
IT Management SoftwareUnclaimed

Freshservice

An AI-powered IT service management platform designed for simplicity and scalability

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Also known as
freshservice

Available worldwide

What is Freshservice?

A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.

Independently observed

Freshservice pricing

Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.

Pricing as of verify at live pricing ↗Independently observed
from £15/moSubscriptionFree tier

From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.

Starter

£15/agent/month, billed annually
annual

Solid foundations for rapid growth

  • Channels (Email, Phone, Chat, Widget)
  • ServiceBot on Microsoft Teams and Slack
  • Support Portal
  • Incident Management
  • Knowledge Management
  • Task Management
  • Occasional Agents
  • CSAT Surveys

Growth

£40/agent/month, billed annually
annual

Powerful capabilities and automations

  • Everything in Starter
  • Service Catalog
  • SLA Management
  • On-call Management
  • Cloud Management
  • Managed Service Provider (MSP) Mode

Pro

£79/agent/month, billed annually
annual

Unified IT service management with AI

  • Everything in Growth
  • Problem Management
  • Change Management
  • Major Incident Management
  • Workload Management
  • Release Management
  • Employee Journeys
  • Experience Level Agreements (XLAs)
  • Intelligent Routing

Enterprise

Contact sales
Contact sales

Advanced features and customizations

  • Everything in Pro
  • Sandbox
  • Audit Logs
  • Freddy AI Agent (Classic)
  • Freddy AI Insights
  • Freddy AI included

Add-ons

  • Freddy AI Copilot£23/agent/mo

What Freshservice does

The capabilities that matter for it management software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.

ITSM
Incident management
✓
Change / release management
-
Problem management
-
CMDB / IT asset management
✓
Self-service portal
-
On-call
On-call scheduling / escalation
-
Alert routing
-
RMM
Remote monitoring & control
-
Patch management
-
Automation
AIOps / workflow automation
✓
ITIL-aligned / PinkVerify
✓
Deployment
Hosting
Cloud only
Platform
Public API
✓
Free tier
✓
Independently observed

Platform & deployment

Independently observed
Platforms
  • Web
Deployment
  • Cloud / SaaS

Integrations (2)

Independently observed
  • Microsoft Teams
  • Slack

Freshservice FAQ

Common questions about Freshservice, answered from independent, dated evidence.

What is Freshservice?

A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience. It is indexed under IT Management Software.

Source: https://www.freshservice.com

Is Freshservice free?

Freshservice offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Pricing changes often, so verify at source before relying on it.

Source: https://www.freshservice.com

What platforms does Freshservice support?

We have confirmed browser-based access to Freshservice. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.

Source: https://www.freshservice.com

Can Freshservice be self-hosted?

We have only confirmed a cloud / SaaS deployment for Freshservice, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.

Source: https://www.freshservice.com

Freshservice alternatives

Other it management software we track, ranked by the same independent score.

All Freshservice alternatives, ranked →

Compare Freshservice

Side by side against other it management software, attribute by attribute, with a source on every value.

Independent · unbought · dated

The vioscaleAI score: one lens on the evidence

Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshservice, not the verdict.

Balanced composite 53 / 100
medium · 53%
Signal contributions to the composite score
SignalScoreWeightContributionEvidence
Price level800.054.2✓
Capabilities810.054.0✓
Pricing transparency450.083.8✓
Reliability500.073.7✓
Integrations140.040.6✓
Security posture50.070.0-

Computed . Re-weight it by intent, or see the full method.

All data & sourcesshow ↓

Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.

Content

AttributeValueEvidence
Faq4 itemsmediumsource · 2026-09-10 · 60%

Features

AttributeValueEvidence
CapabilitiesHosting: cloud · Free tier: Yes · Api access: Yes · Cmdb asset: Yes · Itil certified: Yes · Aiops automation: Yesmediumsource · 2026-09-04 · 60%

Integrations

AttributeValueEvidence
Count2mediumsource · 2026-08-01 · 60%

Market

AttributeValueEvidence
AvailabilityPrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: …highsource · 2026-08-14 · 75%

Pricing

AttributeValueEvidence
Free tierYesmediumsource · 2026-09-04 · 60%
TransparentNomediumsource · 2026-08-14 · 60%
Modelfreemiummediumsource · 2026-09-04 · 60%
Price levellowmediumsource · 2026-09-04 · 60%

Reliability

AttributeValueEvidence
Status pageYesmediumsource · 2026-08-01 · 60%

Security

AttributeValueEvidence
Disclosure policyYesmediumsource · 2026-08-01 · 60%
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