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IT Management SoftwareUnclaimed

Freshservice

Service, operations, and assets unified

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Also known as
freshservice

What is Freshservice?

Freshservice is an AI-powered IT service management platform built on ITIL best practices that unifies service, operations, and assets to help IT teams resolve issues faster and deliver exceptional employee experience.

Independently observed

Freshservice pricing

Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.

Pricing as of verify at live pricing ↗Independently observed
from £15/moSubscriptionFree tier

From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.

Starter

£15/agent/month, billed annually
annual

Solid foundations for rapid growth

  • Channels (Email, Phone, Chat, Widget)
  • ServiceBot on Microsoft Teams and Slack
  • Support Portal
  • Incident Management
  • Knowledge Management
  • Task Management
  • Occasional Agents
  • CSAT Surveys

Growth

£40/agent/month, billed annually
annual

Powerful capabilities and automations

  • Everything in Starter
  • Service Catalog
  • SLA Management
  • On-call Management
  • Cloud Management
  • Managed Service Provider (MSP) Mode

Pro

£79/agent/month, billed annually
annual

Unified IT service management with AI

  • Everything in Growth
  • Problem Management
  • Change Management
  • Major Incident Management
  • Workload Management
  • Release Management
  • Employee Journeys
  • Experience Level Agreements (XLAs)
  • Intelligent Routing

Enterprise

Contact sales
Contact sales

Advanced features and customizations

  • Everything in Pro
  • Sandbox
  • Audit Logs
  • Freddy AI Agent (Classic)
  • Freddy AI Insights
  • Freddy AI included

Add-ons

  • Freddy AI Copilot£23/agent/mo

What Freshservice does

The capabilities that matter for it management software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.

ITSM
Incident management
✓
Change / release management
✓
Problem management
✓
CMDB / IT asset management
✓
Self-service portal
✓
On-call
On-call scheduling / escalation
✓
Alert routing
✓
RMM
Remote monitoring & control
-
Patch management
-
Automation
AIOps / workflow automation
✓
ITIL-aligned / PinkVerify
✓
Deployment
Hosting
Cloud only
Platform
Public API
✓
Free tier
✓
Independently observed

Platform & deployment

Independently observed
Platforms
  • Web
Deployment
  • Cloud / SaaS

Integrations (2)

Independently observed
  • Microsoft Teams
  • Slack

Freshservice alternatives

Other it management software we track, ranked by the same independent score.

Independent · unbought · dated

The Vioscale score: one lens on the evidence

Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshservice, not the verdict.

Balanced composite 56 / 100
low · 48%
Signal contributions to the composite score
SignalScoreWeightContributionEvidence
Capabilities10016.001600.0✓
Pricing Transparency10016.001600.0✓
Reliability5014.00700.0✓
Price Level5010.00500.0✓
Integrations1430.00411.6✓
Security Posture514.000.0-

Computed . Re-weight it by intent, or see the full method.

All data & sourcesshow ↓

Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.

Features

AttributeValueEvidence
Capabilities{"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"problem_management":true,"incident_management":true,"self_service_portal":true}mediumsource · 2026-08-01 · 60%

Integrations

AttributeValueEvidence
Count2mediumsource · 2026-08-01 · 60%

Pricing

AttributeValueEvidence
Free tierYeslowsource · 2026-08-01 · 48%
Modelfreemiumhighsource · 2026-08-01 · 80%
Price levelmidmediumsource · 2026-08-01 · 60%
Starting gbp15mediumsource · 2026-08-01 · 60%
TransparentYesmediumsource · 2026-08-01 · 60%

Reliability

AttributeValueEvidence
Status pageYesmediumsource · 2026-08-01 · 60%

Security

AttributeValueEvidence
Disclosure policyYesmediumsource · 2026-08-01 · 60%