Comparison

ManageEngine ServiceDesk Plus vs NinjaOne

On the evidence we track, ManageEngine ServiceDesk Plus leads this comparison with a composite score of 67/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★ManageEngine ServiceDesk Plus67
NinjaOne58
Score
vioscaleAI score
ManageEngine ServiceDesk Plus67 / 100medium · 73%
NinjaOne58 / 100medium · 68%
Pricing
Free tier
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Model
ManageEngine ServiceDesk Plusfreemium
NinjaOnefreemium
Price level
ManageEngine ServiceDesk Plusmid
NinjaOnelow
Starting price
ManageEngine ServiceDesk Plus$25
NinjaOne–
Transparent
ManageEngine ServiceDesk Plus✓
NinjaOne✗
Integrations
Count
ManageEngine ServiceDesk Plus8
NinjaOne2
Security
Disclosure policy
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Gdpr
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Hipaa
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Iso27001
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Pci
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Soc2
ManageEngine ServiceDesk Plus–
NinjaOne✓
Reliability
Status page
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Market
Availability
ManageEngine ServiceDesk PlusAvailable worldwide
Content
Faq
ManageEngine ServiceDesk Plus6 items
NinjaOne5 items

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
ManageEngine ServiceDesk Plus✓
NinjaOne-
Change / release management
ManageEngine ServiceDesk Plus✓
NinjaOne-
Problem management
ManageEngine ServiceDesk Plus✓
NinjaOne-
CMDB / IT asset management
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Self-service portal
ManageEngine ServiceDesk Plus✓
NinjaOne-
On-call
On-call scheduling / escalation
ManageEngine ServiceDesk Plus-
NinjaOne-
Alert routing
ManageEngine ServiceDesk Plus✓
NinjaOne-
RMM
Remote monitoring & control
ManageEngine ServiceDesk Plus-
NinjaOne✓
Patch management
ManageEngine ServiceDesk Plus-
NinjaOne✓
Automation
AIOps / workflow automation
ManageEngine ServiceDesk Plus✓
NinjaOne✓
ITIL-aligned / PinkVerify
ManageEngine ServiceDesk Plus✓
NinjaOne-
Deployment
Hosting
ManageEngine ServiceDesk PlusCloud + self-hosted
NinjaOneCloud only
Platform
Public API
ManageEngine ServiceDesk Plus✓
NinjaOne✓
Free tier
ManageEngine ServiceDesk Plus✓
NinjaOne-

What each one is

The product in its own terms, so the numbers below have context.

ManageEngine ServiceDesk Plus

Leader

A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance.

Independently observed

NinjaOne

An IT management system that centralizes device administration, automatic security patch deployment, data protection, and remote assistance in a single unified dashboard.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

ManageEngine ServiceDesk Plus

Leader
from $25/moSubscriptionFree tier30-day trial

Free tier to $359/month. 30-day free trial. Up to 14% annual savings.

  • FreeFree
  • Lite$25/mo
  • Starter$62/mo
  • Professional$144/mo
  • Elite$225/mo
  • Enterprise$359/mo
  • CustomContact sales
as of verify ↗

NinjaOne

SubscriptionFree tier

Free trial available; per-device, per-user, and storage-based pricing models

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
ManageEngine ServiceDesk Plus✓
NinjaOne✗
iOS
ManageEngine ServiceDesk Plus✗
NinjaOne✓
Android
ManageEngine ServiceDesk Plus✗
NinjaOne✓
Deployment
Cloud / SaaS
ManageEngine ServiceDesk Plus✓
NinjaOne✓
On-premise
ManageEngine ServiceDesk Plus✓
NinjaOne✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Microsoft 365
  • Google Workspace

ManageEngine ServiceDesk Plus

Leader
13 total - 11 not shared
  • Active Directory
  • Exchange
  • Microsoft Teams
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • Kubernetes
  • Databricks
  • Fortinet
  • Palo Alto Networks
  • NetApp
Independently observed

NinjaOne

2 total - 0 not shared
  • Microsoft 365
  • Google Workspace
Independently observed
Still deciding?

ManageEngine ServiceDesk Plus or NinjaOne: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.