Comparison

ManageEngine ServiceDesk Plus vs NinjaOne

On the evidence we track, NinjaOne leads this comparison with a composite score of 58/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsJSONMarkdownGraphQLor send Accept: application/json
ManageEngine ServiceDesk Plus53
NinjaOne58
Score
Vioscale score
ManageEngine ServiceDesk Plus53 / 100low · 36%
NinjaOne58 / 100medium · 70%
Pricing
Free tier
ManageEngine ServiceDesk Plus
NinjaOne
Model
ManageEngine ServiceDesk Pluscommercial
NinjaOnefreemium
Price level
ManageEngine ServiceDesk Plusunknown
NinjaOnelow
Transparent
ManageEngine ServiceDesk Plus
NinjaOne
Integrations
Count
ManageEngine ServiceDesk Plus6
NinjaOne2
Security
Disclosure policy
ManageEngine ServiceDesk Plus
NinjaOne
Gdpr
ManageEngine ServiceDesk Plus
NinjaOne
Hipaa
ManageEngine ServiceDesk Plus
NinjaOne
Iso27001
ManageEngine ServiceDesk Plus
NinjaOne
Pci
ManageEngine ServiceDesk Plus
NinjaOne
Soc2
ManageEngine ServiceDesk Plus
NinjaOne
Reliability
Status page
ManageEngine ServiceDesk Plus
NinjaOne
Market
Availability
ManageEngine ServiceDesk PlusAvailable worldwide

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
ManageEngine ServiceDesk Plus
NinjaOne-
Change / release management
ManageEngine ServiceDesk Plus
NinjaOne-
Problem management
ManageEngine ServiceDesk Plus
NinjaOne-
CMDB / IT asset management
ManageEngine ServiceDesk Plus
NinjaOne
Self-service portal
ManageEngine ServiceDesk Plus
NinjaOne-
On-call
On-call scheduling / escalation
ManageEngine ServiceDesk Plus-
NinjaOne-
Alert routing
ManageEngine ServiceDesk Plus-
NinjaOne-
RMM
Remote monitoring & control
ManageEngine ServiceDesk Plus-
NinjaOne
Patch management
ManageEngine ServiceDesk Plus-
NinjaOne
Automation
AIOps / workflow automation
ManageEngine ServiceDesk Plus
NinjaOne
ITIL-aligned / PinkVerify
ManageEngine ServiceDesk Plus
NinjaOne-
Deployment
Hosting
ManageEngine ServiceDesk PlusCloud + self-hosted
NinjaOneCloud only
Platform
Public API
ManageEngine ServiceDesk Plus
NinjaOne
Free tier
ManageEngine ServiceDesk Plus
NinjaOne-

What each one is

The product in its own terms, so the numbers below have context.

ManageEngine ServiceDesk Plus

A comprehensive service management solution combining IT service management, asset management, and configuration databases with enterprise service capabilities for departments including HR, facilities, and finance. Includes embedded AI for workflow automation and intelligent service delivery.

Independently observed

NinjaOne

Leader

An integrated IT operations platform that consolidates endpoint management, patch automation, backup services, and remote access capabilities into a single console, enabling IT teams to manage devices and protect data without switching between multiple tools.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

ManageEngine ServiceDesk Plus

Quote-based
as of verify ↗

NinjaOne

Leader
SubscriptionFree tier

Free trial available; per-device, per-user, and storage-based pricing models

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
ManageEngine ServiceDesk Plus
NinjaOne
iOS
ManageEngine ServiceDesk Plus
NinjaOne
Android
ManageEngine ServiceDesk Plus
NinjaOne
macOS
ManageEngine ServiceDesk Plus
NinjaOne
Windows
ManageEngine ServiceDesk Plus
NinjaOne
Linux
ManageEngine ServiceDesk Plus
NinjaOne
Deployment
Cloud / SaaS
ManageEngine ServiceDesk Plus
NinjaOne
Self-hosted
ManageEngine ServiceDesk Plus
NinjaOne
On-premise
ManageEngine ServiceDesk Plus
NinjaOne
Hybrid
ManageEngine ServiceDesk Plus
NinjaOne

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Microsoft 365
  • Google Workspace

ManageEngine ServiceDesk Plus

6 total - 4 not shared
  • Active Directory
  • Exchange
  • Microsoft Teams
  • AWS
Independently observed

NinjaOne

Leader
2 total - 0 not shared
  • Microsoft 365
  • Google Workspace
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.