Jira Service Management vs SolarWinds
On the evidence we track, Jira Service Management leads this comparison with a composite score of 81/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Jira Service Management
LeaderJira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities.
SolarWinds
SolarWinds provides integrated monitoring and IT service management solutions for tracking system performance, managing assets, and coordinating incident response across cloud and on-premises environments. The platform includes AI-powered automation to streamline operational workflows and supports flexible self-hosted and SaaS deployment models.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Jira Service Management
Leader- FreeFree
- Standard-
- Assets
- Premium-
- 24/7 Premium Support
- 1-hour response time for critical issues
- Unlimited storage
- 99.9% uptime SLA
- EnterpriseContact sales
- 99.95% uptime SLA
SolarWinds
From $320/technician/year with automatic volume discounts. 14-day free trial.
- 1-5 Technicians$533/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 6-10 Technicians$524/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 11-20 Technicians$517/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 21-30 Technicians$507/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 31-40 Technicians$492/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 41-50 Technicians$473/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 51-75 Technicians$444/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 76-100 Technicians$417/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 101-250 Technicians$389/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 251-500 Technicians$357/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 501+ Technicians$320/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Slack
- Bitbucket
Jira Service Management
Leader- Trello
- Microsoft
- Jira
- Confluence
- dbt
- Airflow
SolarWinds
- Zoho Desk
- Microsoft Teams
- Google Chat
- Mattermost
- Zulip
- Twilio
- Public API
- Webhooks
- Terraform
- ServiceNow
- Jira Cloud
- Jira Server
- Freshservice
- Salesforce Cloud
- AWS CloudTrail via Cloudwatch
- AWS Lambda
- AWS SSO
- Azure Monitor
- Azure Active Directory SSO
- Google Cloud Operations
- Google SSO
- Oracle Cloud Infrastructure
- Datadog
- +25 more
Jira Service Management or SolarWinds: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.