Jira Service Management vs SolarWinds
On the evidence we track, Jira Service Management leads this comparison with a composite score of 59/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Jira Service Management
LeaderAn IT service management solution for consolidating support requests from multiple channels—emails, chats, and help centers—into one workspace. Teams use automated workflows and real-time collaboration to track, triage, and prioritize work, delivering responsive customer service.
SolarWinds
A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
SolarWinds
From $320/technician/year with automatic volume discounts. 14-day free trial.
- 1-5 Technicians$533/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 6-10 Technicians$524/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 11-20 Technicians$517/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 21-30 Technicians$507/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 31-40 Technicians$492/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 41-50 Technicians$473/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 51-75 Technicians$444/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 76-100 Technicians$417/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 101-250 Technicians$389/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 251-500 Technicians$357/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 501+ Technicians$320/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Jira Service Management
Leader- Slack
- Trello
- Microsoft
SolarWinds
- Zoho Desk
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.