Jira Service Management vs Opsgenie
On the evidence we track, Opsgenie leads this comparison with a composite score of 74/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Jira Service Management
An IT service management solution for consolidating support requests from multiple channels—emails, chats, and help centers—into one workspace. Teams use automated workflows and real-time collaboration to track, triage, and prioritize work, delivering responsive customer service.
Opsgenie
LeaderOpsgenie provides alerting and incident management capabilities. Note: new signups and sales have ended; features are now available in Jira Service Management.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Opsgenie
LeaderFree to $31.90/user/mo. Free tier for up to 5 users.
- FreeFree
- Alerts & Notifications
- Essentials$9.45/user/mo (annual) or $11.55/user/mo (monthly)
- Alerts & Notifications
- Standard$19.95/user/mo (annual) or $24.15/user/mo (monthly)
- Alerts & Notifications
- Enterprise$31.90/user/mo (annual) or $38.50/user/mo (monthly)
- Alerts & Notifications
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Jira Service Management
- Slack
- Trello
- Microsoft
Opsgenie
LeaderNot documented yet.
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.