Jira Service Management vs Opsgenie
No clear leader: Jira Service Management (80.8) and Opsgenie (77.1) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Jira Service Management
Jira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities.
Opsgenie
A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Jira Service Management
- FreeFree
- Standard-
- Assets
- Premium-
- 24/7 Premium Support
- 1-hour response time for critical issues
- Unlimited storage
- 99.9% uptime SLA
- EnterpriseContact sales
- 99.95% uptime SLA
Opsgenie
Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.
- FreeFree
- Standard-
- Premium-
- EnterpriseContact sales
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Slack
- Jira
- Confluence
- Bitbucket
Jira Service Management
- Trello
- Microsoft
- dbt
- Airflow
Opsgenie
- Jira Service Management
- Rovo
Jira Service Management or Opsgenie: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.