# Jira Service Management

> Deliver service at high velocity

- **Canonical URI:** https://www.vioscale.ai/software/jira-service-management
- **Category:** IT Management Software
- **Homepage:** https://www.atlassian.com/software/jira/service-management
- **Also known as:** jira-service-management
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T21:23:36.941Z

## Vioscale score

**58.7 / 100**, confidence 26% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 10 | 800 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 86.7 | 16 | 1387.5 | ✓ |
| integrations | 0 | 30 | 0 | - |
| security_posture | 5 | 14 | 0 | - |
| pricing_transparency | 25 | 16 | 400 | ✓ |

## Pricing

_As of 2026-08-01, [verify at source](https://www.atlassian.com/software/jira/service-management). Independently observed._

Free tier

## About

AI-powered service management platform for IT, customer service, HR, and engineering teams to manage support requests at scale with automation and self-service capabilities.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for IT Management Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **ITSM** | |
| Incident management | ✓ |
| Change / release management | ✓ |
| Problem management | - |
| CMDB / IT asset management | ✓ |
| Self-service portal | ✓ |
| **On-call** | |
| On-call scheduling / escalation | - |
| Alert routing | - |
| **RMM** | |
| Remote monitoring & control | - |
| Patch management | - |
| **Automation** | |
| AIOps / workflow automation | ✓ |
| ITIL-aligned / PinkVerify | - |
| **Deployment** | |
| Hosting | Cloud only |
| **Platform** | |
| Public API | ✓ |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.atlassian.com/software/jira/service-management) | 2026-08-01 | 60% (medium) |
| pricing.model | freemium | [link](https://www.atlassian.com/software/jira/service-management) | 2026-08-01 | 60% (medium) |
| pricing.price_level | low | [link](https://www.atlassian.com/software/jira/service-management) | 2026-08-01 | 60% (medium) |
| pricing.transparent | no | [link](https://www.atlassian.com/software/jira/service-management) | 2026-08-01 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.atlassian.com) | 2026-08-01 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.atlassian.com/.well-known/security.txt) | 2026-08-01 | 60% (medium) |
| security.fedramp | yes | [link](https://www.atlassian.com/security) | 2026-08-01 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/jira-service-management). Independent, evidence-based software intelligence. Cite the canonical URI.*