Jira Service Management vs PagerDuty
On the evidence we track, PagerDuty leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Jira Service Management
An IT service management solution for consolidating support requests from multiple channels—emails, chats, and help centers—into one workspace. Teams use automated workflows and real-time collaboration to track, triage, and prioritize work, delivering responsive customer service.
PagerDuty
LeaderPlatform that uses artificial intelligence and machine learning to automatically detect incidents, route alerts to appropriate teams, and orchestrate responses, while providing real-time communication and analytics tools for coordinating incident management across organizations.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
PagerDuty
LeaderFrom $21/user/month billed annually. Free tier available.
- FreeFree
- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations
- +1 more
- Professional$21/user/month billed annually; $25/user/month monthly
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- +9 more
- Business$41/user/month billed annually; $49/user/month monthly
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- +3 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Slack
Jira Service Management
- Trello
- Microsoft
PagerDuty
Leader- New Relic
- AWS
- Datadog
- Salesforce
- ServiceNow
- Microsoft System Center Operations Manager
- Pivotal Cloud Foundry
- Cherwell
- Google Meet
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.