Freshservice vs Opsgenie
On the evidence we track, Opsgenie leads this comparison with a composite score of 74/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshservice
A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.
Opsgenie
LeaderOpsgenie provides alerting and incident management capabilities. Note: new signups and sales have ended; features are now available in Jira Service Management.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshservice
From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.
- Starter£15/agent/month, billed annually
- Channels (Email, Phone, Chat, Widget)
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- +3 more
- Growth£40/agent/month, billed annually
- Everything in Starter
- Service Catalog
- SLA Management
- On-call Management
- Cloud Management
- +1 more
- Pro£79/agent/month, billed annually
- Everything in Growth
- Problem Management
- Change Management
- Major Incident Management
- Workload Management
- +4 more
- EnterpriseContact sales
- Everything in Pro
- Sandbox
- Audit Logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- +1 more
Opsgenie
LeaderFree to $31.90/user/mo. Free tier for up to 5 users.
- FreeFree
- Alerts & Notifications
- Essentials$9.45/user/mo (annual) or $11.55/user/mo (monthly)
- Alerts & Notifications
- Standard$19.95/user/mo (annual) or $24.15/user/mo (monthly)
- Alerts & Notifications
- Enterprise$31.90/user/mo (annual) or $38.50/user/mo (monthly)
- Alerts & Notifications
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Freshservice
- Microsoft Teams
- Slack
Opsgenie
LeaderNot documented yet.
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.