# Freshservice

> Service, operations, and assets unified

- **Canonical URI:** https://www.vioscale.ai/software/freshservice
- **Category:** IT Management Software
- **Homepage:** https://www.freshservice.com
- **Also known as:** freshservice
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T21:22:37.944Z

## Vioscale score

**55.9 / 100**, confidence 48% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 10 | 500 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 13.7 | 30 | 411.6 | ✓ |
| security_posture | 5 | 14 | 0 | - |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-01, [verify at source](https://www.freshservice.com). Independently observed._

from £15/mo · Subscription · Free tier

> From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starter | £15/agent/month, billed annually | - | annual |
| Growth | £40/agent/month, billed annually | - | annual |
| Pro | £79/agent/month, billed annually | - | annual |
| Enterprise | Contact sales | - | - |

### Starter

Solid foundations for rapid growth

- Channels (Email, Phone, Chat, Widget)
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys

### Growth

Powerful capabilities and automations

- Everything in Starter
- Service Catalog
- SLA Management
- On-call Management
- Cloud Management
- Managed Service Provider (MSP) Mode

### Pro

Unified IT service management with AI

- Everything in Growth
- Problem Management
- Change Management
- Major Incident Management
- Workload Management
- Release Management
- Employee Journeys
- Experience Level Agreements (XLAs)
- Intelligent Routing

### Enterprise (Contact sales)

Advanced features and customizations

- Everything in Pro
- Sandbox
- Audit Logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI included

### Add-ons

- **Freddy AI Copilot** (£23/agent/mo)

## About

Freshservice is an AI-powered IT service management platform built on ITIL best practices that unifies service, operations, and assets to help IT teams resolve issues faster and deliver exceptional employee experience.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (2)

_Independently observed._

- Microsoft Teams
- Slack

## Capabilities

_The capabilities that matter for IT Management Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **ITSM** | |
| Incident management | ✓ |
| Change / release management | ✓ |
| Problem management | ✓ |
| CMDB / IT asset management | ✓ |
| Self-service portal | ✓ |
| **On-call** | |
| On-call scheduling / escalation | ✓ |
| Alert routing | ✓ |
| **RMM** | |
| Remote monitoring & control | - |
| Patch management | - |
| **Automation** | |
| AIOps / workflow automation | ✓ |
| ITIL-aligned / PinkVerify | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Platform** | |
| Public API | ✓ |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.freshservice.com) | 2026-08-01 | 48% (low) |
| pricing.model | freemium | [link](https://www.freshservice.com) | 2026-08-01 | 80% (high) |
| pricing.price_level | mid | [link](https://www.freshservice.com) | 2026-08-01 | 60% (medium) |
| pricing.starting_gbp | 15 | [link](https://www.freshservice.com) | 2026-08-01 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.freshservice.com) | 2026-08-01 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 2 | [link](https://www.freshservice.com) | 2026-08-01 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.freshservice.com) | 2026-08-01 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.freshservice.com) | 2026-08-01 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/freshservice). Independent, evidence-based software intelligence. Cite the canonical URI.*