Freshservice vs SolarWinds
No clear leader: SolarWinds (58.0) and Freshservice (53.2) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshservice
A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.
SolarWinds
SolarWinds provides integrated monitoring and IT service management solutions for tracking system performance, managing assets, and coordinating incident response across cloud and on-premises environments. The platform includes AI-powered automation to streamline operational workflows and supports flexible self-hosted and SaaS deployment models.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshservice
From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.
- Starter£15/agent/month, billed annually
- Channels (Email, Phone, Chat, Widget)
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- +3 more
- Growth£40/agent/month, billed annually
- Everything in Starter
- Service Catalog
- SLA Management
- On-call Management
- Cloud Management
- +1 more
- Pro£79/agent/month, billed annually
- Everything in Growth
- Problem Management
- Change Management
- Major Incident Management
- Workload Management
- +4 more
- EnterpriseContact sales
- Everything in Pro
- Sandbox
- Audit Logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- +1 more
SolarWinds
From $320/technician/year with automatic volume discounts. 14-day free trial.
- 1-5 Technicians$533/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 6-10 Technicians$524/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 11-20 Technicians$517/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 21-30 Technicians$507/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 31-40 Technicians$492/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 41-50 Technicians$473/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 51-75 Technicians$444/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 76-100 Technicians$417/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 101-250 Technicians$389/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 251-500 Technicians$357/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
- 501+ Technicians$320/technician/year
- Ticketing
- Asset discovery and lifecycle tracking
- Software license management
- Automation
- Unlimited end users
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Microsoft Teams
- Slack
Freshservice
- Microsoft Teams
- Slack
SolarWinds
- Zoho Desk
- Google Chat
- Mattermost
- Zulip
- Twilio
- Public API
- Webhooks
- Terraform
- ServiceNow
- Jira Cloud
- Jira Server
- Freshservice
- Salesforce Cloud
- AWS CloudTrail via Cloudwatch
- AWS Lambda
- AWS SSO
- Azure Monitor
- Azure Active Directory SSO
- Google Cloud Operations
- Google SSO
- Oracle Cloud Infrastructure
- Datadog
- New Relic
- +25 more
Freshservice or SolarWinds: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.