Crisp
An all-in-one omnichannel customer support platform with AI chatbots and automation
- Also known as
- crisp
Available worldwide
What is Crisp?
A unified inbox platform that consolidates emails, live chat, SMS, and social media messages from multiple channels, featuring AI-powered chatbots, automated workflows, and team collaboration tools for managing customer support at scale.
Crisp pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $295/mo for 20 agents. 14-day free trial. Yearly billing available.
Starter
For solopreneurs and entrepreneurs starting their first shared inbox
- Shared inbox
- Chat SDKs
- E-Commerce integrations
Team
For medium-sized businesses with AI-powered omnichannel customer support
- Omnichannel AI Chatbot
- 100+ integrations
- Custom dashboards
- Workflow automation builder
Enterprise
Contact salesFor large-scale companies with dedicated support and personalized SLAs
- Dedicated onboarding
- Personalized SLAs
- Custom features
What Crisp does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✗
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✗
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- iOS
- macOS
- Web
- Android
- Windows
- Cloud / SaaS
Integrations (14)
Independently observed- Slack⇄•
- Facebook Messenger⇄•
- Zapier•
- n8n•
- WhatsApp Business⇄•
- Viber⇄•
- Line⇄•
- Telegram⇄•
- Messenger
Crisp FAQ
Common questions about Crisp, answered from independent, dated evidence.
What is Crisp?
A unified inbox platform that consolidates emails, live chat, SMS, and social media messages from multiple channels, featuring AI-powered chatbots, automated workflows, and team collaboration tools for managing customer support at scale. It is indexed under Customer Support.
Source: https://crisp.chat/en/pricing/
How much does Crisp cost?
Crisp is a paid product; published pricing starts at $10 per agent per month. It is sold across 3 plans (Starter, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://crisp.chat/en/pricing/
What platforms does Crisp support?
Crisp supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://crisp.chat/en/pricing/
Can Crisp be self-hosted?
We have only confirmed a cloud / SaaS deployment for Crisp, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://crisp.chat/en/pricing/
What does Crisp integrate with?
We have confirmed 12 integrations for Crisp, including Email, WhatsApp, Messenger, Facebook, Twitter, Instagram, Slack and Zapier, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://crisp.chat/en/pricing/
Crisp alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI and collaborative featuresmedium · 73%
- GladlyAn AI system that handles sales and customer service interactions across multiple channels through a single unified conversationlow · 35%
- IntercomAn integrated platform combining human and artificial intelligence for managing customer conversationsmedium · 59%
- FrontAI-powered customer satisfaction scoring from conversation analysismedium · 74%
- ZendeskA customer service platform that uses AI agents to automate interactions across voice and digital channelsmedium · 73%
- TidioA multi-channel customer service platform with integrated AI automation for support conversationsmedium · 73%
Compare Crisp
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Crisp, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Integrations | 58 | 0.04 | 2.3 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Security posture | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: No · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-09-03 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 100 | mediumsource · 2026-09-03 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-03 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-13 · 60% |
Is Crisp the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Crisp against the rest of the customer support we index, using the same dated evidence weighted your way.
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