vioscale
Customer SupportUnclaimed

Crisp

The one complete suite for AI-first customer support, including Hugo

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Also known as
crisp

What is Crisp?

An all-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and analytics for businesses of all sizes.

Independently observed

Crisp pricing

Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.

Pricing as of verify at live pricing ↗Independently observed
from £45/moSubscriptionFree tier14-day trial

From £45/month. Free tier available. 14-day free trial. Flat pricing per workspace.

Free

Free
Free
min 2 seats

For solopreneurs and entrepreneurs

seats
2
ai_credits
0
  • Website chat widget
  • Shared inbox
  • Mobile applications
  • Chat SDKs
  • Contact form
  • E-commerce integrations (Shopify, WooCommerce, Adobe, Prestashop)
  • Push notifications

Mini

£45/month per workspace
min 4 seats

For early-stage companies

seats
4
ai_credits
5
automated_conversations
~90
  • Shared email inbox
  • Shortcuts (pre-defined messages)
  • Chat triggers
  • Private notes
  • Custom email domain
  • Internal search

Essentials

£95/month per workspace
min 10 seats

For small companies requiring full-featured customer support

seats
10
ai_credits
25
automated_conversations
~450
  • Customer data management (CRM)
  • Omnichannel inbox (WhatsApp, Instagram, SMS, Line, Viber, Email)
  • Workflow automation builder
  • Omnichannel AI Chatbot
  • Knowledge base
  • Analytics
  • Routing rules & auto-assignment

Plus

£295/month per workspace. Best value.
min 20 seats

For medium-sized businesses with AI-powered omnichannel support

seats
20+
ai_credits
75
automated_conversations
~1350
  • AI-First Support Suite
  • Unlimited task automations (3rd party tool integrations)
  • Ticketing system with customer portal
  • 100+ integrations
  • White labelling
  • Enhanced rate limits
  • Advanced custom dashboards & analytics

Enterprise

Contact sales
Contact sales

For large-scale companies with custom requirements

  • Dedicated onboarding
  • Personalized SLA
  • Enhanced rate limits
  • Custom features
  • Team training

What Crisp does

The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.

Core
Ticket / case management
✓
Channels
Live chat
✓
Shared inbox
✓
Omnichannel (email+chat+social+voice)
✓
Voice / telephony
-
Self-service
Self-service knowledge base
✓
Automation
SLAs, triggers & routing
✓
Automation / macros
✓
AI
AI agent / copilot
✓
Insight
Reporting & dashboards
✓
Deployment
Hosting
Cloud only
Enterprise
SSO / SCIM
-
Extensibility
Public API
✓
Pricing
Free tier
✓
Independently observed

Platform & deployment

Independently observed
Platforms
  • Web
  • Windows
Deployment
  • Cloud / SaaS

Integrations (13)

Independently observed
  • Shopify
  • WooCommerce
  • Adobe Commerce
  • Prestashop
  • WhatsApp Business
  • Instagram DMs
  • SMS
  • Line
  • Viber
  • Email
  • Zapier
  • n8n
  • Segment

Crisp alternatives

Other customer support we track, ranked by the same independent score.

Independent · unbought · dated

The Vioscale score: one lens on the evidence

Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Crisp, not the verdict.

Balanced composite 71 / 100
low · 48%
Signal contributions to the composite score
SignalScoreWeightContributionEvidence
Integrations5830.001729.2✓
Capabilities10016.001600.0✓
Pricing Transparency10016.001600.0✓
Reliability5014.00700.0✓
Price Level5010.00500.0✓
Security Posture014.000.0-

Computed . Re-weight it by intent, or see the full method.

All data & sourcesshow ↓

Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.

Features

AttributeValueEvidence
Capabilities{"hosting":"cloud","ai_agent":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"automation_macros":true,"reporting_dashboards":true}mediumsource · 2026-08-03 · 60%

Integrations

AttributeValueEvidence
Count100mediumsource · 2026-08-03 · 60%

Pricing

AttributeValueEvidence
Free tierYesmediumsource · 2026-08-03 · 60%
Modelfreemiummediumsource · 2026-08-03 · 60%
Price levelmidmediumsource · 2026-08-03 · 60%
Starting gbp45mediumsource · 2026-08-03 · 60%
TransparentYesmediumsource · 2026-08-03 · 60%

Reliability

AttributeValueEvidence
Status pageYesmediumsource · 2026-08-03 · 60%