Dixa
An AI-powered customer service platform designed specifically for ecommerce businesses seeking unified omnichannel support with automation
- Also known as
- dixa
Available worldwide · Popular in: DK, GB, US
What is Dixa?
Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight.
Dixa pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From €89/agent/month, billed monthly or annually (save 20%). AI agent billed per conversation.
Growth
Essential omnichannel support with AI agent and automation
- All channels (Phone, Email, Chat, Social, Forms)
- AI Agent (Mim)
- Knowledge Base
- Intelligent Routing
- IVR
- Call Recording
- Customer Callback & Voicemail
- Service Level Agreements
- Agents, Teams & Custom Workloads
- Native integrations (+35)
- Contact Database
- Automatic Customer Recognition
- Conversation History & Redaction
- Internal Notes & Mentions
- Macros
- Real-time Analytics
- Queue Dashboard
- All Channel Dashboards
- Unlimited Queues
- Custom Workload Limits
- Flow Editor
- Native Integrations & Webhooks
Ultimate
Advanced automation and AI capabilities with external data routing
- Everything in Growth
- Routing with External Data
- Knowledge-Centered Service
- Standard AI Intent Detection
- Advanced Automations
- Skills-Based Routing
- Sandbox Access
- 3rd-party AI Integrations
- Historical Analytics
- Knowledge Dashboards
- SLA Analysis
- Quality Assurance (add-on)
- AI Auto QA (add-on)
- Developer Hub
- Custom Integrations
Prime
Enterprise-grade platform with advanced security, insights, and multi-org support
- Everything in Ultimate
- SSO (Single Sign-On)
- Advanced AI Intent Detection
- Advanced Insights (add-on)
- Custom User Roles
- Auto Redaction
- Multiple Organizations
- Queue & Claim Restrictions
- Presence Restrictions
- Enterprise API Limits
- Outbound Email Templates
- Custom Dashboards
- Dedicated Team Dashboard
- Custom Branded Surveys
- Survey Measurement
- Article Feedback
Add-ons
- Mim AI Agent
- AI Co-Pilot
- Quality Assurance
- Advanced Insights
- Voice Transcription
- Single Sign-On
- Collaboration User
- Seasonal Agent
What Dixa does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- -
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✗
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (9)
Independently observed- Shopify
- Klaviyo
- Trustpilot
- Assembled
- OpenAI
- Facebook Messenger
- SMS
Dixa FAQ
Common questions about Dixa, answered from independent, dated evidence.
What is Dixa?
Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight. It is indexed under Customer Support.
Source: https://www.dixa.com/pricing
How much does Dixa cost?
Dixa is a paid product; published pricing starts at €89 per agent per month. It is sold across 3 plans (Growth, Ultimate and Prime). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.dixa.com/pricing
What platforms does Dixa support?
We have confirmed browser-based access to Dixa. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.dixa.com/pricing
Can Dixa be self-hosted?
We have only confirmed a cloud / SaaS deployment for Dixa, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.dixa.com/pricing
What does Dixa integrate with?
We have confirmed 9 integrations for Dixa, including Shopify, Klaviyo, Trustpilot, Assembled, OpenAI, WhatsApp, Instagram and Facebook Messenger, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.dixa.com/pricing
What security certifications does Dixa have?
We have independently confirmed GDPR for Dixa. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dixa not holding them. Always confirm compliance directly before you rely on it.
Where is Dixa available?
Dixa is available worldwide. Its primary markets are Denmark, the United Kingdom and the United States. The vendor is headquartered in Denmark.
Source: https://www.dixa.com/pricing
Dixa alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI and collaborative featuresmedium · 73%
- GladlyAn AI system that handles sales and customer service interactions across multiple channels through a single unified conversationlow · 35%
- IntercomAn integrated platform combining human and artificial intelligence for managing customer conversationsmedium · 59%
- FrontAI-powered customer satisfaction scoring from conversation analysismedium · 74%
- ZendeskA customer service platform that uses AI agents to automate interactions across voice and digital channelsmedium · 73%
- TidioA multi-channel customer service platform with integrated AI automation for support conversationsmedium · 73%
Compare Dixa
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Dixa, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 95 | 0.07 | 6.9 | ✓ |
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Integrations | 45 | 0.04 | 1.8 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Security posture | 5 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: Yes · Free tier: No · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-08-14 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 37 | mediumsource · 2026-08-14 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: DK · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-14 · 75% |
Pricing
Reliability
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-08-14 · 75% |
Is Dixa the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Dixa against the rest of the customer support we index, using the same dated evidence weighted your way.
Free to run, no account needed to start. How the evaluation works
Is this your product?
This profile was built from public sources without asking you. You can take the badge below and use it anywhere, and you can claim the profile to correct anything we got wrong. Both are free, and neither moves Dixa up or down: nobody can buy rank here, including you.
Take the badge
Live, always current, and free to use on your own site. It shows Dixa's independent score and links back to this profile.
<a href="https://www.vioscale.ai/software/dixa" target="_blank" rel="noopener">
<img src="https://www.vioscale.ai/badge/software/dixa.svg" alt="Dixa, verified on vioscaleAI" width="330" height="76" loading="lazy" />
</a>Markdown, for a README →
[](https://www.vioscale.ai/software/dixa)Claim the profile
Verify you control the domain and you can correct the facts, add the sources we should be reading, and see how AI assistants are describing Dixa. Free, and it does not change the score.
- Correct anything wrong, with evidence
- Point our crawler at the pages that matter
- See which AI systems are reading this profile
Not the owner? How vendor profiles work