Dixa
Omnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social media
- Also known as
- dixa
Available worldwide · Popular in: DK, GB, US
What is Dixa?
A customer service solution that unifies phone, email, chat, and social messaging into a single conversation view, with built-in AI agents that can handle up to 80% of customer requests automatically. Includes knowledge management, real-time dashboards, and intelligent call routing for consumer brands.
Dixa pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From €48/seat/mo. AI agent €0.35/conversation. No free tier; requires guided demo.
Full Omnichannel
- Phone, email, chat, social
- Knowledge base
- AI agent (Mim)
- Intelligent routing
- Service level agreements
- Real-time analytics
- Macros and automation
- 35+ native integrations
Helpdesk
Email, chat, and social only
Helpdesk + Copilot
Email, chat, social with AI writing assistance
Add-ons
- Mim AI Agent€0.35 per conversation
- Seasonal Agents
- AI Copilot and Quality Assurance
- Voice Transcription
What Dixa does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- -
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✗
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (9)
Independently observed- Shopify
- Klaviyo
- Trustpilot
- Assembled
- OpenAI
- Facebook Messenger
- SMS
Dixa FAQ
Common questions about Dixa, answered from independent, dated evidence.
What is Dixa?
Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight. It is indexed under Customer Support.
Source: https://www.dixa.com/pricing
How much does Dixa cost?
Dixa is a paid product; published pricing starts at €89 per agent per month. It is sold across 3 plans (Growth, Ultimate and Prime). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.dixa.com/pricing
What platforms does Dixa support?
We have confirmed browser-based access to Dixa. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.dixa.com/pricing
Can Dixa be self-hosted?
We have only confirmed a cloud / SaaS deployment for Dixa, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.dixa.com/pricing
What does Dixa integrate with?
We have confirmed 9 integrations for Dixa, including Shopify, Klaviyo, Trustpilot, Assembled, OpenAI, WhatsApp, Instagram and Facebook Messenger, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.dixa.com/pricing
What security certifications does Dixa have?
We have independently confirmed GDPR for Dixa. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dixa not holding them. Always confirm compliance directly before you rely on it.
Where is Dixa available?
Dixa is available worldwide. Its primary markets are Denmark, the United Kingdom and the United States. The vendor is headquartered in Denmark.
Source: https://www.dixa.com/pricing
Dixa alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI-powered assistancemedium · 70%
- FrontA unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficientlymedium · 73%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- TidioMulti-channel customer service platform combining live chat, ticketing, and AI-powered conversation handlingmedium · 73%
- GladlyAn AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.low · 34%
- ZendeskService platform featuring AI agents that improve through continuous learningmedium · 69%
Compare Dixa
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Dixa, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 95 | 0.07 | 6.9 | ✓ |
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 45 | 0.04 | 1.8 | ✓ |
| Security posture | 5 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: Yes · Free tier: No · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-10-06 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 37 | mediumsource · 2026-10-06 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: DK · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-14 · 75% |
Pricing
Reliability
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-08-14 · 75% |
Is Dixa the right choice for you?
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