vioscale
Comparison

Crisp vs Help Scout

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →Help Scout full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Crisp53
★Help Scout82
Score
Vioscale score
Crisp53 / 100medium · 54%
Help Scout82 / 100medium · 72%
Pricing
Free tier
Crisp✓
Help Scout✓
Model
Crispfreemium
Help Scoutfreemium
Price level
Crisplow
Help Scoutlow
Transparent
Crisp✗
Help Scout✓
Integrations
Count
Crisp12
Help Scout1
Security
Disclosure policy
Crisp–
Help Scout✓
Gdpr
Crisp–
Help Scout✓
Hipaa
Crisp–
Help Scout✓
Pci
Crisp–
Help Scout✓
Soc2
Crisp–
Help Scout✓
Reliability
Sla pct
Crisp–
Help Scout99.99
Status page
Crisp✓
Help Scout✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Help Scout✓
Channels
Live chat
Crisp✓
Help Scout✓
Shared inbox
Crisp✓
Help Scout✓
Omnichannel (email+chat+social+voice)
Crisp✓
Help Scout✓
Voice / telephony
Crisp✗
Help Scout✗
Self-service
Self-service knowledge base
Crisp✓
Help Scout✓
Automation
SLAs, triggers & routing
Crisp✗
Help Scout✗
Automation / macros
Crisp✓
Help Scout✓
AI
AI agent / copilot
Crisp✓
Help Scout✓
Insight
Reporting & dashboards
Crisp✓
Help Scout✓
Deployment
Hosting
CrispCloud only
Help ScoutCloud only
Enterprise
SSO / SCIM
Crisp✗
Help Scout✗
Extensibility
Public API
Crisp✗
Help Scout✗
Pricing
Free tier
Crisp✓
Help Scout✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

All-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and support CRM. Automates customer inquiries with AI-powered workflows and supports over 600,000 users.

Independently observed

Help Scout

Leader

Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

SubscriptionFree tier14-day trial

Free tier available. 14-day free trial on all plans.

  • FreeFree
    • Website chat widget
as of verify ↗

Help Scout

Leader
from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

  • FreeFree
    • 1 Inbox
    • 1 Docs site
    • 10 saved replies
    • 10 tags
    • Snooze
    • +3 more
  • Standard$25/user/mo
    • Multiple Inboxes
    • Live chat, Instagram, & Messenger
    • Multiple knowledge bases
    • One basic SLA policy
    • Basic workflows
    • +7 more
  • Plus$45/user/mo
    • Everything in Standard
    • Advanced workflows
    • Two advanced SLA policies
    • Unlimited AI Drafts
    • Round robin routing
    • +3 more
  • ProContact sales
    • Everything in Plus
    • Unlimited workflows
    • Unlimited SLA policies
    • Multiple routing types
    • SSO/SAML
    • +4 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Help Scout✓
iOS
Crisp✓
Help Scout✗
Android
Crisp✓
Help Scout✗
Deployment
Cloud / SaaS
Crisp✓
Help Scout✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Crisp

6 total
  • Email
  • WhatsApp
  • Messenger
  • Facebook
  • Twitter
  • Instagram
Independently observed

Help Scout

Leader
1 total
  • Shopify
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.