Help Scout
Intuitive & Affordable Customer Service Software
- Also known as
- help-scout
What is Help Scout?
Help Scout is a customer support platform unifying email, chat, phone, and social channels into one inbox with AI-powered automation and knowledge base capabilities.
Help Scout pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.
Free
Free- users
- 5
- inboxes
- 1
- contacts
- 100/mo
- docs_sites
- 1
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- Send later
- Customer profiles & history
- Custom fields (up to 10)
Standard
For growing teams looking to automate more tasks and move beyond email
- users
- 25
- inboxes
- 2 (additional $10/mo)
- contacts
- Unlimited
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- WhatsApp messaging
- Saved replies
- Views
- Snooze
- Send later
Plus
For teams managing higher volume and complexity across multiple channels
- users
- 50
- inboxes
- 5 (additional $10/mo)
- light_users
- 25
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot integrations
- Internal teams
- Group conversations by company
Pro
Contact salesFor teams that need the highest level of scale and security
- users
- Unlimited (minimum 10)
- inboxes
- 10 (additional $10/mo)
- light_users
- 50
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Add-ons
- AI Answers$0.75 per resolution
What Help Scout does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (4)
Independently observed- Salesforce
- Jira
- HubSpot
- Aircall
Help Scout alternatives
Other customer support we track, ranked by the same independent score.
- FreshdeskFrom your first AI agent to AI across customer service. We'll get you there.low · 25%
- ZendeskThe only AI-first service platformmedium · 65%
- FrontAI for simple support is everywhere. Complex customer operations demand Front.medium · 63%
- CrispThe one complete suite for AI-first customer support, including Hugolow · 48%
- GorgiasThe Conversational AI platform for Ecommercemedium · 62%
- IntercomThe only helpdesk designed for the AI Agent eramedium · 64%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Help Scout, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Integrations | 58 | 30.00 | 1729.2 | ✓ |
| Capabilities | 100 | 16.00 | 1600.0 | ✓ |
| Pricing Transparency | 100 | 16.00 | 1600.0 | ✓ |
| Reliability | 100 | 14.00 | 1393.0 | ✓ |
| Security Posture | 55 | 14.00 | 770.0 | ✓ |
| Price Level | 50 | 10.00 | 500.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true} | mediumsource · 2026-08-03 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 100 | mediumsource · 2026-08-03 · 60% |