Help Scout
Customer support platform with AI-powered assistance
- Also known as
- help-scout
Available worldwide
What is Help Scout?
A customer support service that uses artificial intelligence to help businesses manage customer interactions through chat and communication features.
Help Scout pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.
Free
Free- users
- 5
- inboxes
- 1
- contacts
- 100/mo
- docs_sites
- 1
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- Send later
- Customer profiles & history
- Custom fields (up to 10)
Standard
For growing teams looking to automate more tasks and move beyond email
- users
- 25
- inboxes
- 2 (additional $10/mo)
- contacts
- Unlimited
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- WhatsApp messaging
- Saved replies
- Views
- Snooze
- Send later
Plus
For teams managing higher volume and complexity across multiple channels
- users
- 50
- inboxes
- 5 (additional $10/mo)
- light_users
- 25
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot integrations
- Internal teams
- Group conversations by company
Pro
Contact salesFor teams that need the highest level of scale and security
- users
- Unlimited (minimum 10)
- inboxes
- 10 (additional $10/mo)
- light_users
- 50
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Add-ons
- AI Answers$0.75 per resolution
What Help Scout does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✗
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✗
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✗
- Public API
- ✗
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (1)
Independently observed- Shopify
Help Scout FAQ
Common questions about Help Scout, answered from independent, dated evidence.
What is Help Scout?
Customer support software that enables team collaboration and messaging across multiple channels, with AI features to assist with responses and improve service speed and quality. It is indexed under Customer Support.
Source: https://www.helpscout.com
Is Help Scout free?
Help Scout offers a free tier, so you can start without paying. Paid plans start at $25 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.helpscout.com
What platforms does Help Scout support?
We have confirmed browser-based access to Help Scout. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.helpscout.com
Can Help Scout be self-hosted?
We have only confirmed a cloud / SaaS deployment for Help Scout, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.helpscout.com
What security certifications does Help Scout have?
We have independently confirmed SOC 2, HIPAA and GDPR for Help Scout. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Help Scout not holding them. Always confirm compliance directly before you rely on it.
Help Scout alternatives
Other customer support we track, ranked by the same independent score.
- FrontA unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficientlymedium · 73%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- TidioMulti-channel customer service platform combining live chat, ticketing, and AI-powered conversation handlingmedium · 73%
- GladlyAn AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.low · 34%
- DixaOmnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social mediamedium · 53%
- ZendeskService platform featuring AI agents that improve through continuous learningmedium · 69%
Compare Help Scout
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Help Scout, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Reliability | 100 | 0.07 | 7.3 | ✓ |
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 96 | 0.05 | 4.7 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Integrations | 9 | 0.04 | 0.4 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: No · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-09-22 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 1 | mediumsource · 2026-09-03 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-13 · 75% |
Pricing
Reliability
Security
| Attribute | Value | Evidence |
|---|---|---|
| Disclosure policy | Yes | mediumsource · 2026-08-03 · 60% |
| Hipaa | Yes | highsource · 2026-08-13 · 75% |
| Soc2 | Yes | highsource · 2026-08-03 · 75% |
| Gdpr | Yes | highsource · 2026-09-22 · 75% |
| Pci | Yes | highsource · 2026-08-13 · 75% |
| Trust center | https://www.helpscout.com/blog/trust-ai-and-customer-service/ | mediumsource · 2026-09-22 · 60% |
Is Help Scout the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Help Scout against the rest of the customer support we index, using the same dated evidence weighted your way.
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