Crisp vs Dixa
On the evidence we track, Dixa leads this comparison with a composite score of 71/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Crisp
A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.
Dixa
LeaderA customer service solution that unifies phone, email, chat, and social messaging into a single conversation view, with built-in AI agents that can handle up to 80% of customer requests automatically. Includes knowledge management, real-time dashboards, and intelligent call routing for consumer brands.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Crisp
From $295/mo for 20 agents. 14-day free trial. Yearly billing available.
- Starter-
- Shared inbox
- Chat SDKs
- E-Commerce integrations
- Team$295/mo for 20 agents, $10/mo per additional agent
- Omnichannel AI Chatbot
- 100+ integrations
- Custom dashboards
- Workflow automation builder
- EnterpriseContact sales
- Dedicated onboarding
- Personalized SLAs
- Custom features
Dixa
LeaderFrom €48/seat/mo. AI agent €0.35/conversation. No free tier; requires guided demo.
- Full Omnichannel€89/seat/mo
- Phone, email, chat, social
- Knowledge base
- AI agent (Mim)
- Intelligent routing
- Service level agreements
- +3 more
- Helpdesk€48/seat/mo
- Helpdesk + Copilot€73/seat/mo
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Facebook Messenger
Crisp
- Messenger
- Slack
- Zapier
- n8n
- WhatsApp Business
- Viber
- Line
- Telegram
Dixa
Leader- Shopify
- Klaviyo
- Trustpilot
- Assembled
- OpenAI
- SMS
Crisp or Dixa: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.