vioscale
Comparison

Crisp vs Dixa

On the evidence we track, Dixa leads this comparison with a composite score of 71/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →Dixa full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Crisp53
★Dixa71
Score
Vioscale score
Crisp53 / 100medium · 54%
Dixa71 / 100medium · 53%
Pricing
Free tier
Crisp✓
Dixa✗
Model
Price level
Crisplow
Dixahigh
Transparent
Crisp✗
Dixa✓
Integrations
Count
Crisp12
Dixa37
Security
Gdpr
Crisp–
Dixa✓
Reliability
Sla pct
Crisp–
Dixa99.9
Status page
Crisp✓
Dixa✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Dixa✓
Channels
Live chat
Crisp✓
Dixa✓
Shared inbox
Crisp✓
Dixa-
Omnichannel (email+chat+social+voice)
Crisp✓
Dixa✓
Voice / telephony
Crisp✗
Dixa✓
Self-service
Self-service knowledge base
Crisp✓
Dixa✓
Automation
SLAs, triggers & routing
Crisp✗
Dixa✓
Automation / macros
Crisp✓
Dixa✓
AI
AI agent / copilot
Crisp✓
Dixa✓
Insight
Reporting & dashboards
Crisp✓
Dixa✓
Deployment
Hosting
CrispCloud only
DixaCloud only
Enterprise
SSO / SCIM
Crisp✗
Dixa✓
Extensibility
Public API
Crisp✗
Dixa✓
Pricing
Free tier
Crisp✓
Dixa✗

What each one is

The product in its own terms, so the numbers below have context.

Crisp

All-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and support CRM. Automates customer inquiries with AI-powered workflows and supports over 600,000 users.

Independently observed

Dixa

Leader

Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

SubscriptionFree tier14-day trial

Free tier available. 14-day free trial on all plans.

  • FreeFree
    • Website chat widget
as of verify ↗

Dixa

Leader
from €89/moSubscription

From €89/agent/month, billed monthly or annually (save 20%). AI agent billed per conversation.

  • Growth€89/agent/month, all channels included
    • All channels (Phone, Email, Chat, Social, Forms)
    • AI Agent (Mim)
    • Knowledge Base
    • Intelligent Routing
    • IVR
    • +17 more
  • Ultimate€139/agent/month, advanced routing and AI
    • Everything in Growth
    • Routing with External Data
    • Knowledge-Centered Service
    • Standard AI Intent Detection
    • Advanced Automations
    • +10 more
  • Prime€179/agent/month, enterprise features
    • Everything in Ultimate
    • SSO (Single Sign-On)
    • Advanced AI Intent Detection
    • Advanced Insights (add-on)
    • Custom User Roles
    • +11 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Dixa✓
iOS
Crisp✓
Dixa✗
Android
Crisp✓
Dixa✗
Deployment
Cloud / SaaS
Crisp✓
Dixa✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • WhatsApp
  • Instagram

Crisp

6 total - 4 not shared
  • Email
  • Messenger
  • Facebook
  • Twitter
Independently observed

Dixa

Leader
9 total - 7 not shared
  • Shopify
  • Klaviyo
  • Trustpilot
  • Assembled
  • OpenAI
  • Facebook Messenger
  • SMS
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.