Crisp vs Intercom
On the evidence we track, Intercom leads this comparison with a composite score of 76/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Crisp
All-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and support CRM. Automates customer inquiries with AI-powered workflows and supports over 600,000 users.
Intercom
LeaderIntercom is a helpdesk platform with natively integrated AI Agent (Fin) that automatically resolves customer conversations. It includes omnichannel inbox, AI copilot for agents, and AI-powered customer insights.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Crisp
Free tier available. 14-day free trial on all plans.
- FreeFree
- Website chat widget
Intercom
LeaderFrom $0.99 per outcome (Fin). Optional Intercom Helpdesk from $29/seat/mo. Free 14-day trial.
- Fin$0.99 per outcome
- AI Agent resolution
- Omnichannel deployment including voice
- Multi-step workflow procedures
- Simulations for testing
- AI-powered CX Score insights
- +3 more
- Intercom Helpdesk$29 per seat per month
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Crisp
- Messenger
Intercom
Leader- Freshdesk
- Freshchat
- Salesforce Service Cloud
- HubSpot Service Hub
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.