vioscaleAI
Comparison

Crisp vs Intercom

On the evidence we track, Intercom leads this comparison with a composite score of 74/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →Intercom full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Crisp60
★Intercom74
Score
vioscaleAI score
Crisp60 / 100medium · 54%
Intercom74 / 100medium · 72%
Pricing
Free tier
Crisp✗
Intercom✓
Model
Crispcommercial
Intercomfreemium
Price level
Crisphigh
Intercomhigh
Starting price
Crisp$295
Intercom$85
Transparent
Crisp✓
Intercom✓
Integrations
Count
Crisp100
Intercom450
Security
Disclosure policy
Crisp–
Intercom✓
Gdpr
Crisp–
Intercom✓
Hipaa
Crisp–
Intercom✓
Iso27001
Crisp–
Intercom✓
Soc2
Crisp–
Intercom✓
Trust center
Reliability
Status page
Crisp✓
Intercom✓
Market
Availability
Content
Faq
Crisp5 items
Intercom7 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Intercom✓
Channels
Live chat
Crisp✓
Intercom✓
Shared inbox
Crisp✓
Intercom✓
Omnichannel (email+chat+social+voice)
Crisp✓
Intercom✓
Voice / telephony
Crisp✗
Intercom✓
Self-service
Self-service knowledge base
Crisp✓
Intercom✓
Automation
SLAs, triggers & routing
Crisp✓
Intercom✓
Automation / macros
Crisp✓
Intercom✓
AI
AI agent / copilot
Crisp✓
Intercom✓
Insight
Reporting & dashboards
Crisp✓
Intercom✓
Deployment
Hosting
CrispCloud only
IntercomCloud only
Enterprise
SSO / SCIM
Crisp✗
Intercom✓
Extensibility
Public API
Crisp✓
Intercom✓
Pricing
Free tier
Crisp✓
Intercom✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

Intercom

Leader

A unified customer service platform integrating AI agents and human support teams with omnichannel communication. Provides shared inboxing, AI-assisted ticketing, live chat, email, phone, SMS, and social messaging, all accessible from a single workspace.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

Intercom

Leader
from $85/seat/moSubscriptionFree tier14-day trial

From $85/seat/month. 14-day free trial. Fin priced per outcome (minimum 50/month).

  • EssentialPer seat/month (price not specified in text)
    • Fin for service, sales & ecommerce
    • Messenger
    • Shared inbox and ticketing system
    • Pre-built reports
    • Public help center
  • Advanced$85/seat/month
    • All Essential features
    • Multiple team inboxes
    • Workflows automation builder
    • Round robin assignment
    • Private and multilingual Help Center
    • +1 more
  • Expert$132/seat/month
    • All Advanced features
    • SSO & identity management
    • HIPAA support
    • Service level agreements (SLAs)
    • Multibrand Messenger / Help Center
    • +1 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Intercom✓
iOS
Crisp✓
Intercom✓
Android
Crisp✓
Intercom✓
Deployment
Cloud / SaaS
Crisp✓
Intercom✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (4)
  • Email
  • WhatsApp
  • Slack
  • Zapier

Crisp

14 total - 10 not shared
  • Messenger
  • Facebook
  • Twitter
  • Instagram
  • n8n
  • Facebook Messenger
  • WhatsApp Business
  • Viber
  • Line
  • Telegram
Independently observed

Intercom

Leader
33 total - 29 not shared
  • Freshdesk
  • Freshchat
  • Salesforce Service Cloud
  • HubSpot Service Hub
  • Salesforce
  • Jira
  • Shopify
  • GitHub
  • SMS
  • Phone
  • HubSpot
  • Stripe
  • Linear
  • Asana
  • Guru
  • Glean
  • Sentry
  • PostHog
  • Pendo
  • Fullstory
  • Attio
  • Fullview
  • Statuspage
  • Zendesk
  • +5 more
Independently observed
Still deciding?

Crisp or Intercom: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.