Gladly
An AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.
- Vendor
- Gladly Software, Inc.
- Also known as
- gladly
Available worldwide · Popular in: US, GB
What is Gladly?
An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships.
What Gladly does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✗
- Public API
- ✓
- Free tier
- ✗
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (45)
Independently observed- Shopify⇄•
- BigCommerce•
- Magento•
- Slack•
- Salesforce•
- Aircall•
- Amazon Connect•
- Flip•
- Messenger•
- Attentive•
- Zendesk
- Klaviyo•
- Loop⇄•
- JIRA•
- Qualtrics•
- Recharge•
- Recurly•
- Endear•
- AWS EventBridge•
- Fivetran•
- ReturnLogic•
- Shiphero•
- Assembled Workforce Management•
- Playvox Workforce Management (WFM)•
- MaestroQA•
- Calabrio•
- Medallia Agent Connect•
- SentiSum•
- SupporTrends•
- Hark•
- Jotform•
- ScreenMeet•
- Linc•
- KODIF.ai•
- Ada Support Inc.•
- Siena•
- Simplr•
- AgentsOnly•
- HiOperator•
- Skio•
- Ordergroove•
- Klavioy
- Assembled
- Playvox
- Corso
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
Gladly FAQ
Common questions about Gladly, answered from independent, dated evidence.
What is Gladly?
An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. It is indexed under Customer Support.
What platforms does Gladly support?
We have confirmed browser-based access to Gladly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can Gladly be self-hosted?
We have only confirmed a cloud / SaaS deployment for Gladly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Gladly integrate with?
We have confirmed 6 integrations for Gladly, including Zendesk, Shopify, BigCommerce, Magento, Klaviyo and Loop. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Gladly have?
We have independently confirmed SOC 2, HIPAA and GDPR for Gladly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gladly not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/
Gladly alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI-powered assistancemedium · 70%
- FrontA unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficientlymedium · 73%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- TidioMulti-channel customer service platform combining live chat, ticketing, and AI-powered conversation handlingmedium · 73%
- DixaOmnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social mediamedium · 53%
- ZendeskService platform featuring AI agents that improve through continuous learningmedium · 69%
Compare Gladly
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Gladly, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 95 | 0.07 | 6.9 | ✓ |
| Security posture | 70 | 0.07 | 5.1 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Integrations | 71 | 0.04 | 2.9 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Pricing transparency | 0 | 0.08 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: No · Free tier: No · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-10-15 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 300 | mediumsource · 2026-10-15 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-16 · 75% |
Reliability
Security
| Attribute | Value | Evidence |
|---|---|---|
| Certifications | SOC 2 Type II | mediumsource · 2026-10-15 · 60% |
| Trust center | https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/ | mediumsource · 2026-10-15 · 60% |
| Gdpr | Yes | highsource · 2026-09-16 · 75% |
| Hipaa | Yes | highsource · 2026-08-04 · 75% |
| Pci | Yes | highsource · 2026-08-04 · 75% |
| Soc2 | Yes | highsource · 2026-10-15 · 75% |
Is Gladly the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Gladly against the rest of the customer support we index, using the same dated evidence weighted your way.
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