Tidio
Multi-channel customer service platform combining live chat, ticketing, and AI-powered conversation handling
- Also known as
- tidio
Available worldwide · Popular in: US
What is Tidio?
A customer service platform that manages support interactions across live chat, email, and social media channels. Includes an AI agent for handling common customer questions, automation workflows for routine support tasks, and a ticketing system for organizing and routing customer requests.
Tidio pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free forever plan, paid plans from $29/mo, 7-day free trial
Free
FreeForever free plan with core customer service features
- live chat
- ticketing
- video calls
- multichannel inbox
- basic automation
Customer Service
Paid plans with advanced team management and priority support
- live chat
- ticketing
- automation
- smart routing
- priority support
Premium
Premium plan with advanced features and priority support
- premium features
- priority support
- advanced team management
Lyro AI Agent
AI agent for handling customer conversations with conversation quotas
- AI conversation handling
- knowledge base integration
- multilingual support
- automated routing
- context-aware responses
What Tidio does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- -
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (25)
Independently observed- AWS Bedrock⇄•
- AWS Lambda⇄•
- AWS CloudWatch⇄•
- 2Checkout⇄•
- ADP⇄•
- AWeber⇄•
- Act-On⇄•
- Adaptive Insights⇄•
- AdmitHub⇄•
- Adobe Experience Manager⇄•
- Messenger
- Shopify
- WordPress
- Zapier
- Zendesk
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo
- WooCommerce
- Salesforce
- OpenAPI
Security & compliance
Independently observed- SOC 2active
Tidio FAQ
Common questions about Tidio, answered from independent, dated evidence.
What is Tidio?
A cloud-based customer service suite combining live chat, ticketing, and omnichannel inbox with an AI agent that can autonomously resolve customer inquiries using machine learning and support content analysis. It is indexed under Customer Support.
Source: https://www.tidio.com/pricing/
Is Tidio free?
Tidio offers a free tier, so you can start without paying. Paid plans start at $300 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.tidio.com/pricing/
What platforms does Tidio support?
We have confirmed browser-based access to Tidio. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.tidio.com/pricing/
Can Tidio be self-hosted?
We have only confirmed a cloud / SaaS deployment for Tidio, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.tidio.com/pricing/
What does Tidio integrate with?
We have confirmed 15 integrations for Tidio, including Instagram, Messenger, Shopify, WhatsApp, WordPress, Zapier, Zendesk and ActiveCampaign, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.tidio.com/pricing/
What security certifications does Tidio have?
We have independently confirmed SOC 2, HIPAA and GDPR for Tidio. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tidio not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.tidio.com/pricing/
Where is Tidio available?
Tidio is available worldwide. Its primary market is the United States.
Source: https://www.tidio.com/pricing/
Tidio alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI-powered assistancemedium · 70%
- FrontA unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficientlymedium · 73%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- GladlyAn AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.low · 34%
- DixaOmnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social mediamedium · 53%
- ZendeskService platform featuring AI agents that improve through continuous learningmedium · 69%
Compare Tidio
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Tidio, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 60 | 0.04 | 2.4 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 59% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: Yes · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-10-02 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 120 | mediumsource · 2026-10-02 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-02 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-04 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Disclosure policy | Yes | mediumsource · 2026-08-04 · 60% |
| Gdpr | Yes | highsource · 2026-10-02 · 75% |
| Pci | Yes | highsource · 2026-10-02 · 75% |
| Soc2 | Yes | highsource · 2026-10-02 · 75% |
| Certifications | SOC 2 | mediumsource · 2026-10-02 · 60% |
| Hipaa | Yes | mediumsource · 2026-09-06 · 60% |
| Trust center | https://www.tidio.com/security/ | mediumsource · 2026-10-02 · 60% |
Is Tidio the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Tidio against the rest of the customer support we index, using the same dated evidence weighted your way.
Free to run, no account needed to start. How the evaluation works
Is this your product?
This profile was built from public sources without asking you. You can take the badge below and use it anywhere, and you can claim the profile to correct anything we got wrong. Both are free, and neither moves Tidio up or down: nobody can buy rank here, including you.
Take the badge
Live, always current, and free to use on your own site. It shows Tidio's independent score and links back to this profile.
<a href="https://www.vioscale.ai/software/tidio" target="_blank" rel="noopener">
<img src="https://www.vioscale.ai/badge/software/tidio.svg" alt="Tidio, verified on vioscaleAI" width="330" height="76" loading="lazy" />
</a>Markdown, for a README →
[](https://www.vioscale.ai/software/tidio)Claim the profile
Verify you control the domain, then point us at the pages that state the facts about Tidio and add your own description and media. Free, and it does not change the score.
- Correct anything wrong, with evidence
- Point our crawler at the pages that matter
- Write your own description and add media
Not the owner? How vendor profiles work