Tidio
A multi-channel customer service platform with integrated AI automation for support conversations
- Also known as
- tidio
Available worldwide · Popular in: US
What is Tidio?
A cloud-based customer service suite combining live chat, ticketing, and omnichannel inbox with an AI agent that can autonomously resolve customer inquiries using machine learning and support content analysis.
Tidio pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free forever plan available. Paid plans from $300/month. 7-day free trial with no credit card required.
Free
FreeFree forever plan with core features
- agents
- up to 10
- flows_visitors
- 100/month
- lyro_conversations
- 50
Plus
Higher conversation and visitor quotas
Premium
Advanced features, priority support, and team management
What Tidio does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- -
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (15)
Independently observed- Messenger
- Shopify
- WordPress
- Zapier
- Zendesk
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo
- WooCommerce
- Salesforce
- OpenAPI
Security & compliance
Independently observed- SOC 2active
Tidio FAQ
Common questions about Tidio, answered from independent, dated evidence.
What is Tidio?
A cloud-based customer service suite combining live chat, ticketing, and omnichannel inbox with an AI agent that can autonomously resolve customer inquiries using machine learning and support content analysis. It is indexed under Customer Support.
Source: https://www.tidio.com/pricing/
Is Tidio free?
Tidio offers a free tier, so you can start without paying. Paid plans start at $300 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.tidio.com/pricing/
What platforms does Tidio support?
We have confirmed browser-based access to Tidio. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.tidio.com/pricing/
Can Tidio be self-hosted?
We have only confirmed a cloud / SaaS deployment for Tidio, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.tidio.com/pricing/
What does Tidio integrate with?
We have confirmed 15 integrations for Tidio, including Instagram, Messenger, Shopify, WhatsApp, WordPress, Zapier, Zendesk and ActiveCampaign, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.tidio.com/pricing/
What security certifications does Tidio have?
We have independently confirmed SOC 2, HIPAA and GDPR for Tidio. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tidio not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.tidio.com/pricing/
Where is Tidio available?
Tidio is available worldwide. Its primary market is the United States.
Source: https://www.tidio.com/pricing/
Tidio alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI and collaborative featuresmedium · 73%
- GladlyAn AI system that handles sales and customer service interactions across multiple channels through a single unified conversationlow · 35%
- IntercomAn integrated platform combining human and artificial intelligence for managing customer conversationsmedium · 59%
- FrontAI-powered customer satisfaction scoring from conversation analysismedium · 74%
- ZendeskA customer service platform that uses AI agents to automate interactions across voice and digital channelsmedium · 73%
- DixaAn AI-powered customer service platform designed specifically for ecommerce businesses seeking unified omnichannel support with automationmedium · 53%
Compare Tidio
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Tidio, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Integrations | 33 | 0.04 | 1.3 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 59% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: Yes · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-09-06 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 13 | mediumsource · 2026-09-06 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-09-06 · 50% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-04 · 60% |
Security
Is Tidio the right choice for you?
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