vioscaleAI
Comparison

Crisp vs Tidio

On the evidence we track, Tidio leads this comparison with a composite score of 74/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →Tidio full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Crisp60
★Tidio74
Score
vioscaleAI score
Crisp60 / 100medium · 54%
Tidio74 / 100medium · 73%
Pricing
Free tier
Crisp✗
Tidio✓
Model
Price level
Crisphigh
Tidiomid
Starting price
Crisp$295
Tidio$29
Transparent
Crisp✓
Tidio✓
Integrations
Count
Crisp100
Tidio120
Security
Certifications
Crisp–
TidioSOC 2
Disclosure policy
Crisp–
Tidio✓
Gdpr
Crisp–
Tidio✓
Hipaa
Crisp–
Tidio✓
Pci
Crisp–
Tidio✓
Soc2
Crisp–
Tidio✓
Trust center
Reliability
Status page
Crisp✓
Tidio✓
Market
Availability
Content
Faq
Crisp5 items
Tidio7 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Tidio✓
Channels
Live chat
Crisp✓
Tidio✓
Shared inbox
Crisp✓
Tidio✓
Omnichannel (email+chat+social+voice)
Crisp✓
Tidio✓
Voice / telephony
Crisp✗
Tidio-
Self-service
Self-service knowledge base
Crisp✓
Tidio✓
Automation
SLAs, triggers & routing
Crisp✓
Tidio✓
Automation / macros
Crisp✓
Tidio✓
AI
AI agent / copilot
Crisp✓
Tidio✓
Insight
Reporting & dashboards
Crisp✓
Tidio✓
Deployment
Hosting
CrispCloud only
TidioCloud only
Enterprise
SSO / SCIM
Crisp✗
Tidio✓
Extensibility
Public API
Crisp✓
Tidio✓
Pricing
Free tier
Crisp✓
Tidio✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

Tidio

Leader

A customer service platform that manages support interactions across live chat, email, and social media channels. Includes an AI agent for handling common customer questions, automation workflows for routine support tasks, and a ticketing system for organizing and routing customer requests.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

Tidio

Leader
from $29/moSubscriptionFree tier7-day trial

Free forever plan, paid plans from $29/mo, 7-day free trial

  • FreeFree
    • live chat
    • ticketing
    • video calls
    • multichannel inbox
    • basic automation
  • Customer ServiceFrom $29/mo
    • live chat
    • ticketing
    • automation
    • smart routing
    • priority support
  • Premium$300/mo
    • premium features
    • priority support
    • advanced team management
  • Lyro AI Agent50 free conversations, custom pricing per quota
    • AI conversation handling
    • knowledge base integration
    • multilingual support
    • automated routing
    • context-aware responses
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Tidio✓
iOS
Crisp✓
Tidio✗
Android
Crisp✓
Tidio✗
Deployment
Cloud / SaaS
Crisp✓
Tidio✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (4)
  • WhatsApp
  • Messenger
  • Instagram
  • Zapier

Crisp

14 total - 10 not shared
  • Email
  • Facebook
  • Twitter
  • Slack
  • n8n
  • Facebook Messenger
  • WhatsApp Business
  • Viber
  • Line
  • Telegram
Independently observed

Tidio

Leader
25 total - 21 not shared
  • Shopify
  • WordPress
  • Zendesk
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo
  • WooCommerce
  • Salesforce
  • OpenAPI
  • AWS Bedrock
  • AWS Lambda
  • AWS CloudWatch
  • 2Checkout
  • ADP
  • AWeber
  • Act-On
  • Adaptive Insights
  • AdmitHub
  • Adobe Experience Manager
Independently observed
Still deciding?

Crisp or Tidio: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.