# Crisp

> The one complete suite for AI-first customer support, including Hugo

- **Canonical URI:** https://www.vioscale.ai/software/crisp
- **Category:** Customer Support
- **Homepage:** https://crisp.chat
- **Also known as:** crisp
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:50:08.549Z

## Vioscale score

**71.3 / 100**, confidence 48% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 10 | 500 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 57.6 | 30 | 1729.2 | ✓ |
| security_posture | 0 | 14 | 0 | - |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://crisp.chat). Independently observed._

from £45/mo · Subscription · Free tier · 14-day trial

> From £45/month. Free tier available. 14-day free trial. Flat pricing per workspace.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | min 2 seats |
| Mini | £45/month per workspace | - | min 4 seats |
| Essentials | £95/month per workspace | - | min 10 seats |
| Plus | £295/month per workspace. Best value. | - | min 20 seats |
| Enterprise | Contact sales | - | - |

### Free

For solopreneurs and entrepreneurs

**Included limits:** seats: 2, ai_credits: 0

- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-commerce integrations (Shopify, WooCommerce, Adobe, Prestashop)
- Push notifications

### Mini

For early-stage companies

**Included limits:** seats: 4, ai_credits: 5, automated_conversations: ~90

- Shared email inbox
- Shortcuts (pre-defined messages)
- Chat triggers
- Private notes
- Custom email domain
- Internal search

### Essentials

For small companies requiring full-featured customer support

**Included limits:** seats: 10, ai_credits: 25, automated_conversations: ~450

- Customer data management (CRM)
- Omnichannel inbox (WhatsApp, Instagram, SMS, Line, Viber, Email)
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & auto-assignment

### Plus

For medium-sized businesses with AI-powered omnichannel support

**Included limits:** seats: 20+, ai_credits: 75, automated_conversations: ~1350

- AI-First Support Suite
- Unlimited task automations (3rd party tool integrations)
- Ticketing system with customer portal
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced custom dashboards & analytics

### Enterprise (Contact sales)

For large-scale companies with custom requirements

- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Team training

## About

An all-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and analytics for businesses of all sizes.

_Independently observed._

## Platform & deployment

- **Platforms:** Web, Windows
- **Deployment:** Cloud / SaaS

## Integrations (13)

_Independently observed._

- Shopify
- WooCommerce
- Adobe Commerce
- Prestashop
- WhatsApp Business
- Instagram DMs
- SMS
- Line
- Viber
- Email
- Zapier
- n8n
- Segment

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | - |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | - |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 100 | [link](https://crisp.chat) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://crisp.chat) | 2026-08-03 | 60% (medium) |
| pricing.model | freemium | [link](https://crisp.chat) | 2026-08-03 | 60% (medium) |
| pricing.price_level | mid | [link](https://crisp.chat) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 45 | [link](https://crisp.chat) | 2026-08-03 | 60% (medium) |
| pricing.transparent | yes | [link](https://crisp.chat) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.crisp.chat) | 2026-08-03 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/crisp). Independent, evidence-based software intelligence. Cite the canonical URI.*