Front
A unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficiently
- Vendor
- FrontApp, Inc.
- Also known as
- front
Available worldwide · Popular in: US
What is Front?
Cloud-based customer service platform that unifies email, chat, SMS, and other communication channels with AI-powered automation and cross-team visibility, enabling teams to manage complex, multi-department support workflows at scale.
Front pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $25/seat/mo billed annually. Free 14-day trial includes all Professional features.
Starter
Essential capabilities to get started with single-channel support
- channels
- up to 10 per license
- automation_rules
- up to 10
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- AI add-ons available
Professional
Enhanced automation and reporting for omnichannel support
- channels
- up to 30 per license
- automation_rules
- up to 20
- Omnichannel (email, SMS, social, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces, SSO, and SCIM
Enterprise
- channels
- up to 50 per license
- automation_rules
- unlimited
- Unlimited rules and macros
- Multi-language knowledge base
- AI Copilot, QA, and CSAT included
- Omnichannel (email, SMS, social, WhatsApp, etc.)
- Shared inboxes
- Ticketing system
- Messaging & live chat
- SSO, SCIM, and custom roles
Add-ons
- AI Copilot$20/seat/mo
- Smart QA$10/mo
- AI Agent / Autopilot$0.05 per request
- Native WhatsApp Channel
- API Rate Limit Increase$200/mo
What Front does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- iOS
- macOS
- Web
- Android
- Windows
- Cloud / SaaS
Integrations (19)
Independently observed- Aircall⇄
- Twilio→
- WhatsApp•
- Front Chat•
- ChatGPT
- Chatra
- Slack
- Dialpad
- Salesforce
- HubSpot
- Jira
- Asana
- Office 365
- Gmail
- Email•
- SMS•
- Claude•
- OpenAI•
- Sierra•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
- ISO 27001active
Front FAQ
Common questions about Front, answered from independent, dated evidence.
What is Front?
An all-in-one customer support platform that automatically analyzes customer conversations to measure satisfaction and agent performance across email, chat, and other channels. It is indexed under Customer Support.
Source: https://front.com
How much does Front cost?
Front is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://front.com/pricing
What platforms does Front support?
Front supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://front.com/pricing
Can Front be self-hosted?
We have only confirmed a cloud / SaaS deployment for Front, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://front.com/pricing
What does Front integrate with?
We have confirmed 17 integrations for Front, including Slack, Dialpad, Salesforce, HubSpot, Jira, Asana, Office 365 and Gmail, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://front.com
What security certifications does Front have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for Front. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Front not holding them. Always confirm compliance directly before you rely on it.
Source: https://front.com/security
Where is Front available?
Front is available worldwide. Its primary market is the United States.
Source: https://front.com/pricing
Front alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI-powered assistancemedium · 70%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- TidioMulti-channel customer service platform combining live chat, ticketing, and AI-powered conversation handlingmedium · 73%
- GladlyAn AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.low · 34%
- DixaOmnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social mediamedium · 53%
- ZendeskService platform featuring AI agents that improve through continuous learningmedium · 69%
Compare Front
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Front, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 64 | 0.04 | 2.6 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: Yes · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-10-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 160 | mediumsource · 2026-10-05 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-05 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-03 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-10-05 · 75% |
| Iso27001 | Yes | highsource · 2026-10-05 · 75% |
| Soc2 | Yes | highsource · 2026-10-05 · 75% |
| Disclosure policy | Yes | mediumsource · 2026-09-03 · 60% |
| Certifications | SOC 2 Type II, ISO 27001 | mediumsource · 2026-10-05 · 60% |
| Trust center | https://front.com/security | mediumsource · 2026-10-05 · 60% |
Is Front the right choice for you?
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