Front
AI for simple support is everywhere. Complex customer operations demand Front.
- Also known as
- front
What is Front?
AI-powered customer operations platform that unifies omnichannel communication (email, SMS, social, chat) with ticketing, shared inboxes, and AI automation tools for complex, multi-team customer service operations.
Front pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $25/seat/mo. Free tier available.
Starter
- Shared inbox and ticketing
- AI Topics
- Up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- AI add-ons available
Professional
- Everything in Starter
- Omnichannel (email, SMS, social, WhatsApp, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces
- SSO and SCIM
- AI add-ons available
Enterprise
Contact sales- Everything in Professional
- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
Add-ons
- Autopilot$0.05 per conversation
- Copilot$20/seat/mo
- Smart QA$20/seat/mo
- Smart CSAT$10/seat/mo
- Smart QA + Smart CSAT bundle$25/seat/mo
- Native WhatsApp Channel
- API Rate Limit Increase$200 per 100 api_requests_per_minute
What Front does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✗
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (3)
Independently observed- Office 365
- Gmail
Front alternatives
Other customer support we track, ranked by the same independent score.
- FreshdeskFrom your first AI agent to AI across customer service. We'll get you there.low · 25%
- ZendeskThe only AI-first service platformmedium · 65%
- Help ScoutIntuitive & Affordable Customer Service Softwaremedium · 61%
- CrispThe one complete suite for AI-first customer support, including Hugolow · 48%
- GorgiasThe Conversational AI platform for Ecommercemedium · 62%
- IntercomThe only helpdesk designed for the AI Agent eramedium · 64%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Front, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Integrations | 64 | 30.00 | 1903.9 | ✓ |
| Capabilities | 100 | 16.00 | 1600.0 | ✓ |
| Pricing Transparency | 100 | 16.00 | 1600.0 | ✓ |
| Security Posture | 75 | 14.00 | 1050.0 | ✓ |
| Reliability | 50 | 14.00 | 700.0 | ✓ |
| Price Level | 50 | 10.00 | 500.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true} | mediumsource · 2026-08-03 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 160 | mediumsource · 2026-08-03 · 60% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-03 · 60% |