Incident.io
AI-powered software reliability platform for investigating, responding to, and preventing incidents
- Also known as
- incident-io
Available worldwide · Popular in: US
What is Incident.io?
A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools.
Incident.io pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.
Basic
FreeEntry-level incident management with essential automation
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
All-in-one incident management for smaller teams
- Slack and Microsoft Teams native incident response
- Multi-team on-call and alerting
- Workflows
- On-call scheduling with shadow rotations
- Cover requests and schedule overrides
Pro
Powerful end-to-end incident management for growing teams
- Everything in Team, plus:
- Advanced insights and custom dashboards
- Customizable post-incident process and postmortems
- Private incidents and policies
- Investigations (AI-assisted root cause analysis)
- Status page with sub-pages and metrics
Enterprise
Contact salesAdvanced incident management for enterprise-wide deployment
- Everything in Pro, plus:
- Dedicated customer success manager
- Advanced access control and multiple environments
- Enterprise security and compliance features
- 99.99% uptime SLA for on-call notification triggering
- SCIM-based role provisioning
- Audit log retention and export (12-month retention)
Add-ons
- On-call standalone product
What Incident.io does
The capabilities that matter for incident management, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Saas
- Slack integration
- ✓
- Microsoft teams integration
- ✓
- Auto channel creation
- ✓
- Zoom meet bridge automation
- ✓
- Automated runbooks
- -
- Post mortem generation
- ✓
- Jira linear two way sync
- ✓
- Pagerduty opsgenie sync
- -
- Mttr analytics dashboard
- -
- SOC2 type ii
- ✓
- ISO 27001
- ✗
- Pricing model
- Per responder seat
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (42)
Independently observed- PagerDuty•
- Confluence→•
- Google Docs→•
- Notion→•
- SharePoint→•
- GitLab⇄•
- Opsgenie→•
- Splunk On-call⇄•
- Grafana←•
- Prometheus Alertmanager←•
- CloudWatch⇄•
- Sentry←•
- BigPanda⇄•
- BugSnag←•
- AppOptics←•
- Nagios←•
- Uptime←•
- ClickUp⇄•
- Shortcut⇄•
- Zoom→•
- Google Meet→•
- Webex→•
- Backstage←•
- Cortex←•
- OpsLevel←•
- Okta⇄•
- Rippling⇄•
- AWS SNS←•
- Vanta⇄•
- Zapier→
- Cloudflare←•
- Google Cloud Platform←•
- Slack
- Microsoft Teams
- Zendesk
- Datadog
- Jira
- Linear
- Asana
- ServiceNow
- GitHub
- StatusPage
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
Incident.io FAQ
Common questions about Incident.io, answered from independent, dated evidence.
What is Incident.io?
A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. It is indexed under Incident Management.
Source: https://incident.io/blog/incident-response-software-pricing-questions
Is Incident.io free?
Incident.io offers a free tier, so you can start without paying. Paid plans start at $45 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://incident.io/blog/incident-response-software-pricing-questions
What platforms does Incident.io support?
We have confirmed browser-based access to Incident.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://incident.io/blog/incident-response-software-pricing-questions
Can Incident.io be self-hosted?
We have only confirmed a cloud / SaaS deployment for Incident.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://incident.io/blog/incident-response-software-pricing-questions
What does Incident.io integrate with?
We have confirmed 13 integrations for Incident.io, including Slack, Microsoft Teams, Zendesk, Datadog, Jira, Linear, Asana and ServiceNow, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://incident.io/blog/incident-response-software-pricing-questions
What security certifications does Incident.io have?
We have independently confirmed SOC 2 and GDPR for Incident.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Incident.io not holding them. Always confirm compliance directly before you rely on it.
Source: https://incident.io/blog/incident-io-gdpr-compliance-guide
Where is Incident.io available?
Incident.io is available worldwide. Its primary market is the United States.
Source: https://incident.io/blog/incident-response-software-pricing-questions
Incident.io alternatives
Other incident management we track, ranked by the same independent score.
- RootlyIncident management and on-call platform with AI automationmedium · 72%
- FireHydrantlow · 39%
- Spike.shAlert your team immediately when incidents occur and coordinate response across multiple channelsmedium · 50%
- ZendutyPlatform for coordinating incident response and reducing alert management overheadlow · 40%
- Blamelesslow · 16%
- Netflix DispatchOpen-source incident response platform that automates coordination and orchestration with existing toolslow · 28%
Compare Incident.io
Side by side against other incident management, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Incident.io, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 100 | 0.16 | 15.6 | ✓ |
| Security posture | 55 | 0.12 | 6.3 | ✓ |
| Pricing transparency | 100 | 0.06 | 6.3 | ✓ |
| Capabilities | 87 | 0.05 | 4.4 | ✓ |
| Integrations | 47 | 0.05 | 2.3 | ✓ |
| Price level | 50 | 0.04 | 2.1 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: No · Soc2 type ii: Yes · Pricing model: per_responder_seat · Deployment model: saas · Slack integration: Yes · Auto channel creation: Yes | mediumsource · 2026-09-29 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 42 | mediumsource · 2026-09-29 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-09-29 · 50% |
Pricing
Reliability
Security
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