# Incident.io

> AI-powered incident management and coordination platform

- **Canonical URI:** https://www.vioscale.ai/software/incident-io
- **Category:** Incident Management
- **Homepage:** https://incident.io
- **Also known as:** incident-io
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-20T08:27:15.721Z

## Vioscale score

**59.4 / 100**, confidence 62% (medium). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 50 | 0.073 | 3.7 | ✓ |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 29.9 | 0.04066666666666666 | 1.2 | ✓ |
| security_posture | 45 | 0.073 | 3.3 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-20, [verify at source](https://incident.io/blog/incident-response-software-pricing-questions). Independently observed._

from $25/seat/mo · Subscription · Free tier

> From $25/user/month. Free tier available. Transparent add-ons with on-call $20/user/month.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Basic | Free | ✓ | - |
| Pro | $25/user/month (on-call scheduling add-on $20/user/month) | - | - |
| Enterprise | Contact sales | - | - |

### Basic

Free tier with limited workflow and integration access

**Included limits:** workflows: 1, integrations: 2

- 1 workflow
- 2 integrations

### Pro

Core incident management and response features

- Incident management
- Slack integration
- Microsoft Teams integration
- Workflows
- Status pages
- REST API access

### Enterprise (Contact sales)

- SAML SSO
- Advanced support

### Add-ons

- **On-call scheduling** ($20/seat/mo)

## About

Platform for managing the complete incident lifecycle from alert through resolution, with integrated on-call scheduling, post-incident review, and customer communication capabilities via Slack and Microsoft Teams.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, Web
- **Deployment:** Cloud / SaaS

## Integrations (10)

_Independently observed._

- Slack
- Microsoft Teams
- Zendesk
- Datadog
- Jira
- Linear
- Asana
- ServiceNow
- GitHub
- StatusPage

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 10 | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 50% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 60% (medium) |
| pricing.model | freemium | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 60% (medium) |
| pricing.price_level | mid | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 60% (medium) |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 60% (medium) |
| pricing.transparent | yes | [link](https://incident.io/blog/incident-response-software-pricing-questions) | 2026-08-20 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://incident.io/blog/status-pages-retro) | 2026-08-20 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://incident.io/blog/incident-io-gdpr-compliance-guide) | 2026-08-20 | 75% (high) |
| security.soc2 | yes | [link](https://incident.io/blog/incident-io-gdpr-compliance-guide) | 2026-08-20 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/incident-io). Independent, evidence-based software intelligence. Cite the canonical URI.*