vioscaleAI
Comparison

FireHydrant vs Incident.io

On the evidence we track, Incident.io leads this comparison with a composite score of 78/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

FireHydrant full profile →Incident.io full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
FireHydrant58
★Incident.io78
Score
vioscaleAI score
FireHydrant58 / 100low · 39%
Incident.io78 / 100medium · 74%
Pricing
Free tier
FireHydrant✓
Incident.io✓
Model
FireHydrantfreemium
Incident.iofreemium
Price level
FireHydrantmid
Incident.iomid
Starting price
FireHydrant$25
Incident.io$19
Transparent
FireHydrant✓
Incident.io✓
Integrations
Count
FireHydrant5
Incident.io42
Security
Certifications
FireHydrant–
Incident.ioSOC 2 Type II
Disclosure policy
FireHydrant✓
Incident.io–
Gdpr
FireHydrant✓
Incident.io✓
Hipaa
FireHydrant–
Incident.io✓
Soc2
FireHydrant✓
Incident.io✓
Trust center
FireHydrant–
Incident.iohttps://incident.io/
Reliability
Sla pct
FireHydrant–
Incident.io99.99
Status page
FireHydrant–
Incident.io✓
Market
Availability
Content
Faq
FireHydrant7 items
Incident.io7 items

Capabilities

Feature-by-feature on the axes that matter for incident management. “-” means undocumented, not absent.

Capabilities
Deployment model
FireHydrantSaas
Incident.ioSaas
Slack integration
FireHydrant✓
Incident.io✓
Microsoft teams integration
FireHydrant✓
Incident.io✓
Auto channel creation
FireHydrant-
Incident.io✓
Zoom meet bridge automation
FireHydrant✓
Incident.io✓
Automated runbooks
FireHydrant✓
Incident.io-
Post mortem generation
FireHydrant✓
Incident.io✓
Jira linear two way sync
FireHydrant✗
Incident.io✓
Pagerduty opsgenie sync
FireHydrant✓
Incident.io-
Mttr analytics dashboard
FireHydrant✓
Incident.io-
SOC2 type ii
FireHydrant✓
Incident.io✓
ISO 27001
FireHydrant✗
Incident.io✗
Pricing model
FireHydrantPer responder seat
Incident.ioPer responder seat

What each one is

The product in its own terms, so the numbers below have context.

FireHydrant

A comprehensive incident management system combining on-call scheduling, automated workflows, real-time collaboration in Slack or Microsoft Teams, AI-powered meeting transcription and retrospectives, and incident analytics to accelerate response times and improve reliability.

Independently observed

Incident.io

Leader

A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

FireHydrant

from $25/responder/moSubscriptionFree tier14-day trial

From $25/responder/month, billed annually. Free tier with up to 10 responders.

  • FreeFree
    • Up to 10 responders
    • 2 runbooks
    • Slack & Teams chatbot
    • 1 public status page
    • 3 integrations
  • Pro$25/responder/month, billed annually
    • 5 runbooks
    • 1 retrospective template
    • Unlimited public status pages
    • Service catalog
    • 10 custom fields
    • +8 more
  • EnterpriseContact sales
    • Everything in Pro
    • Viewer licenses
    • Unlimited runbooks
    • Private incidents
    • FireHydrant AI – summaries, meeting transcripts, triage, retros, follow ups
    • +15 more
as of verify ↗

Incident.io

Leader
from $19/seat/moSubscriptionFree tier

From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.

  • BasicFree
    • Slack or Microsoft Teams native incident response
    • Single team on-call
    • Status page
    • Essential incident automation
  • Team$19/user/mo (or $15/user/mo with annual commitment)
    • Slack and Microsoft Teams native incident response
    • Multi-team on-call and alerting
    • Workflows
    • On-call scheduling with shadow rotations
    • Cover requests and schedule overrides
  • Pro$25/user/mo
    • Everything in Team, plus:
    • Advanced insights and custom dashboards
    • Customizable post-incident process and postmortems
    • Private incidents and policies
    • Investigations (AI-assisted root cause analysis)
    • +1 more
  • EnterpriseContact sales
    • Everything in Pro, plus:
    • Dedicated customer success manager
    • Advanced access control and multiple environments
    • Enterprise security and compliance features
    • 99.99% uptime SLA for on-call notification triggering
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
FireHydrant✓
Incident.io✓
CLI
FireHydrant✓
Incident.io✗
Deployment
Cloud / SaaS
FireHydrant✓
Incident.io✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (15)
  • Slack
  • Microsoft Teams
  • BugSnag
  • Cortex
  • Datadog
  • GitHub
  • Google Meet
  • Grafana
  • Linear
  • Opsgenie
  • PagerDuty
  • ServiceNow
  • Shortcut
  • Zoom
  • Jira

FireHydrant

32 total - 17 not shared
  • Jira Cloud
  • Jira Server
  • AWS CloudTrail
  • AWS CloudWatch
  • Alertmanager
  • Checkly
  • CircleCI
  • Cisco Webex Meetings
  • FHCLI
  • Google Cloud Stackdriver
  • Honeycomb
  • Kubernetes
  • New Relic
  • Site24x7
  • Updown
  • Webhook
  • Zendesk Support
Independently observed

Incident.io

Leader
42 total - 27 not shared
  • Zendesk
  • Asana
  • StatusPage
  • Confluence
  • Google Docs
  • GitLab
  • Prometheus Alertmanager
  • CloudWatch
  • Sentry
  • Splunk On-call
  • ClickUp
  • Webex
  • Notion
  • Backstage
  • OpsLevel
  • Okta
  • Rippling
  • AWS SNS
  • Vanta
  • Zapier
  • BigPanda
  • AppOptics
  • Nagios
  • Uptime
  • +3 more
Independently observed
Still deciding?

FireHydrant or Incident.io: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.