vioscaleAI
Comparison

Incident.io vs Rootly

No clear leader: Incident.io (77.7) and Rootly (77.0) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Incident.io full profile →Rootly full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Incident.io78
Rootly77
Score
vioscaleAI score
Incident.io78 / 100medium · 74%
Rootly77 / 100medium · 72%
Pricing
Free tier
Incident.io✓
Rootly✓
Model
Incident.iofreemium
Rootlyfreemium
Price level
Incident.iomid
Rootlylow
Starting price
Incident.io$19
Rootly$20
Transparent
Incident.io✓
Rootly✓
Integrations
Count
Incident.io42
Rootly33
Security
Certifications
Incident.ioSOC 2 Type II
Rootly–
Gdpr
Incident.io✓
Rootly✓
Hipaa
Incident.io✓
Rootly✓
Soc2
Incident.io✓
Rootly✓
Trust center
Reliability
Sla pct
Incident.io99.99
Rootly99.99
Status page
Incident.io✓
Rootly✓
Market
Availability
Content
Faq
Incident.io7 items
Rootly7 items

Capabilities

Feature-by-feature on the axes that matter for incident management. “-” means undocumented, not absent.

Capabilities
Deployment model
Incident.ioSaas
RootlySaas
Slack integration
Incident.io✓
Rootly✓
Microsoft teams integration
Incident.io✓
Rootly✓
Auto channel creation
Incident.io✓
Rootly-
Zoom meet bridge automation
Incident.io✓
Rootly-
Automated runbooks
Incident.io-
Rootly-
Post mortem generation
Incident.io✓
Rootly✓
Jira linear two way sync
Incident.io✓
Rootly-
Pagerduty opsgenie sync
Incident.io-
Rootly-
Mttr analytics dashboard
Incident.io-
Rootly-
SOC2 type ii
Incident.io✓
Rootly-
ISO 27001
Incident.io✗
Rootly-
Pricing model
Incident.ioPer responder seat
Rootly-

What each one is

The product in its own terms, so the numbers below have context.

Incident.io

A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools.

Independently observed

Rootly

Cloud-based platform for managing incidents and on-call rotations, with AI-powered automation to accelerate response and resolution. Teams coordinate incidents through Slack or Teams, and automated tools create incident documentation and retrospectives.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Incident.io

from $19/seat/moSubscriptionFree tier

From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.

  • BasicFree
    • Slack or Microsoft Teams native incident response
    • Single team on-call
    • Status page
    • Essential incident automation
  • Team$19/user/mo (or $15/user/mo with annual commitment)
    • Slack and Microsoft Teams native incident response
    • Multi-team on-call and alerting
    • Workflows
    • On-call scheduling with shadow rotations
    • Cover requests and schedule overrides
  • Pro$25/user/mo
    • Everything in Team, plus:
    • Advanced insights and custom dashboards
    • Customizable post-incident process and postmortems
    • Private incidents and policies
    • Investigations (AI-assisted root cause analysis)
    • +1 more
  • EnterpriseContact sales
    • Everything in Pro, plus:
    • Dedicated customer success manager
    • Advanced access control and multiple environments
    • Enterprise security and compliance features
    • 99.99% uptime SLA for on-call notification triggering
    • +2 more
as of verify ↗

Rootly

from $20/seat/moSubscriptionFree tier14-day trial

From $20/user/mo. Free 14-day trial. Startups with <100 employees, <$50M raised, <5 years old qualify for up to 50% discount.

  • Essentials$20/user/mo
    • Response with Slack
    • @Rootly AI Chat
    • AI Similar Incidents
    • AI Scribe Meeting Bot
    • Retrospectives
    • +4 more
  • EnterpriseContact sales
    • Everything in Essentials
    • Custom and Dynamic Forms
    • Custom Incident Types
    • Private Incidents
    • Native Secrets Management
    • +10 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Incident.io✓
Rootly✓
CLI
Incident.io✗
Rootly✓
Deployment
Cloud / SaaS
Incident.io✓
Rootly✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (19)
  • Slack
  • Microsoft Teams
  • Zendesk
  • Datadog
  • Jira
  • Linear
  • ServiceNow
  • GitHub
  • PagerDuty
  • Google Docs
  • Prometheus Alertmanager
  • Zoom
  • Webex
  • Notion
  • Backstage
  • Cortex
  • AWS SNS
  • Zapier
  • SharePoint

Incident.io

42 total - 23 not shared
  • Asana
  • StatusPage
  • Confluence
  • GitLab
  • Opsgenie
  • Grafana
  • CloudWatch
  • Sentry
  • Splunk On-call
  • ClickUp
  • Shortcut
  • Google Meet
  • OpsLevel
  • Okta
  • Rippling
  • Vanta
  • BigPanda
  • BugSnag
  • AppOptics
  • Nagios
  • Uptime
  • Cloudflare
  • Google Cloud Platform
Independently observed

Rootly

44 total - 25 not shared
  • AWS CloudWatch
  • AWS EventBridge
  • Terraform
  • Google Cloud
  • Azure OpenAI
  • Google Gemini
  • Mistral AI
  • OpenAI
  • Superplane
  • Pylon
  • Checkly
  • Chronosphere
  • StatusCake
  • uptime.com
  • Confluence Cloud
  • HashiCorp Vault
  • Looker
  • Claude
  • Microsoft Intune
  • Jira Cloud
  • Dropbox Paper
  • Quip
  • Airtable
  • Upwind
  • +1 more
Independently observed
Still deciding?

Incident.io or Rootly: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.