vioscaleAI
Comparison

Incident.io vs Zenduty

On the evidence we track, Incident.io leads this comparison with a composite score of 78/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Incident.io full profile →Zenduty full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★Incident.io78
Zenduty55
Score
vioscaleAI score
Incident.io78 / 100medium · 74%
Zenduty55 / 100low · 40%
Pricing
Free tier
Incident.io✓
Zenduty✗
Model
Incident.iofreemium
Zendutycommercial
Price level
Incident.iomid
Zendutylow
Starting price
Incident.io$19
Zenduty$6
Transparent
Incident.io✓
Zenduty✓
Integrations
Count
Incident.io42
Zenduty100
Security
Certifications
Incident.ioSOC 2 Type II
Zenduty–
Gdpr
Incident.io✓
Zenduty–
Hipaa
Incident.io✓
Zenduty–
Soc2
Incident.io✓
Zenduty✓
Trust center
Incident.iohttps://incident.io/
Zenduty–
Reliability
Sla pct
Incident.io99.99
Zenduty–
Status page
Incident.io✓
Zenduty–
Market
Availability
Content
Faq
Incident.io7 items
Zenduty7 items

Capabilities

Feature-by-feature on the axes that matter for incident management. “-” means undocumented, not absent.

Capabilities
Deployment model
Incident.ioSaas
ZendutySaas
Slack integration
Incident.io✓
Zenduty✓
Microsoft teams integration
Incident.io✓
Zenduty✓
Auto channel creation
Incident.io✓
Zenduty-
Zoom meet bridge automation
Incident.io✓
Zenduty-
Automated runbooks
Incident.io-
Zenduty✓
Post mortem generation
Incident.io✓
Zenduty-
Jira linear two way sync
Incident.io✓
Zenduty-
Pagerduty opsgenie sync
Incident.io-
Zenduty-
Mttr analytics dashboard
Incident.io-
Zenduty-
SOC2 type ii
Incident.io✓
Zenduty-
ISO 27001
Incident.io✗
Zenduty-
Pricing model
Incident.ioPer responder seat
Zenduty-

What each one is

The product in its own terms, so the numbers below have context.

Incident.io

Leader

A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools.

Independently observed

Zenduty

An AI-driven incident management system that consolidates alerts from multiple monitoring sources into actionable insights. It enables teams to manage incidents collaboratively through familiar communication tools and reduce time-to-resolution.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Incident.io

Leader
from $19/seat/moSubscriptionFree tier

From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.

  • BasicFree
    • Slack or Microsoft Teams native incident response
    • Single team on-call
    • Status page
    • Essential incident automation
  • Team$19/user/mo (or $15/user/mo with annual commitment)
    • Slack and Microsoft Teams native incident response
    • Multi-team on-call and alerting
    • Workflows
    • On-call scheduling with shadow rotations
    • Cover requests and schedule overrides
  • Pro$25/user/mo
    • Everything in Team, plus:
    • Advanced insights and custom dashboards
    • Customizable post-incident process and postmortems
    • Private incidents and policies
    • Investigations (AI-assisted root cause analysis)
    • +1 more
  • EnterpriseContact sales
    • Everything in Pro, plus:
    • Dedicated customer success manager
    • Advanced access control and multiple environments
    • Enterprise security and compliance features
    • 99.99% uptime SLA for on-call notification triggering
    • +2 more
as of verify ↗

Zenduty

from $6/seat/moSubscription14-day trial

From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.

  • Starter$6/user/month, up to 5 seats, community support
    • Alert Correlation
    • Advanced Alert Rules
    • Advanced Analytics
    • Incident Response via Slack, Teams, GChat
    • Incident Responders
    • +13 more
  • Growth$16/user/month with business hours support
    • All Starter features
    • Business hours support (9x5)
    • Shared customer success manager
    • Status Pages
    • AI Features
    • +4 more
  • EnterpriseContact sales
    • All Growth features
    • 24×7 priority support and escalation
    • Dedicated customer success manager
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Incident.io✓
Zenduty✗
iOS
Incident.io✗
Zenduty✓
Android
Incident.io✗
Zenduty✓
Deployment
Cloud / SaaS
Incident.io✓
Zenduty✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (6)
  • Slack
  • Microsoft Teams
  • Jira
  • Sentry
  • Zoom
  • Webex

Incident.io

Leader
42 total - 36 not shared
  • Zendesk
  • Datadog
  • Linear
  • Asana
  • ServiceNow
  • GitHub
  • StatusPage
  • PagerDuty
  • Confluence
  • Google Docs
  • GitLab
  • Opsgenie
  • Grafana
  • Prometheus Alertmanager
  • CloudWatch
  • Splunk On-call
  • ClickUp
  • Shortcut
  • Google Meet
  • Notion
  • Backstage
  • Cortex
  • OpsLevel
  • Okta
  • +12 more
Independently observed

Zenduty

8 total - 2 not shared
  • Google Chat
  • AWS CloudWatch
Independently observed
Still deciding?

Incident.io or Zenduty: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.