Incident.io vs Zenduty
No clear leader: Zenduty (63.3) and Incident.io (59.4) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for incident management. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Incident.io
Platform for managing the complete incident lifecycle from alert through resolution, with integrated on-call scheduling, post-incident review, and customer communication capabilities via Slack and Microsoft Teams.
Zenduty
A centralized incident response platform that connects monitoring tools, communication systems, and ticketing software. Teams use it to collaborate in real-time, automate response workflows, and maintain operational reliability with AI-powered insights.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Incident.io
From $25/user/month. Free tier available. Transparent add-ons with on-call $20/user/month.
- BasicFree
- 1 workflow
- 2 integrations
- Pro$25/user/month (on-call scheduling add-on $20/user/month)
- Incident management
- Slack integration
- Microsoft Teams integration
- Workflows
- Status pages
- +1 more
- EnterpriseContact sales
- SAML SSO
- Advanced support
Zenduty
From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.
- Starter$6/user/month, up to 5 seats, community support
- Alert Correlation
- Advanced Alert Rules
- Advanced Analytics
- Incident Response via Slack, Teams, GChat
- Incident Responders
- +13 more
- Growth$16/user/month with business hours support
- All Starter features
- Business hours support (9x5)
- Shared customer success manager
- Status Pages
- AI Features
- +4 more
- EnterpriseContact sales
- All Growth features
- 24×7 priority support and escalation
- Dedicated customer success manager
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Slack
- Microsoft Teams
- Jira
Incident.io
- Zendesk
- Datadog
- Linear
- Asana
- ServiceNow
- GitHub
- StatusPage
Zenduty
- Google Chat
- AWS CloudWatch
- Sentry
- Zoom
- Webex
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.