Available worldwide
What is SugarCRM?
SugarAI (formerly SugarCRM) is a B2B sales CRM with AI-powered precision selling capabilities designed to guide sales teams on next-best actions. It combines CRM and ERP data to deliver contextual intelligence for account management, pipeline visibility, and revenue growth.
SugarCRM pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $59/user/month billed annually. 15 user minimum.
Standard
Foundational CRM with guided sales processes and opportunity tracking
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mobility
- Mail & calendar integration
- Basic support
Advanced
Standard plus case management, AI insights, and workflow customization
- All Standard features
- Case management
- Bug tracking
- Sugar Intelligence
- sales-i
- Smart Guides
- Standard support
Premier
Advanced plus geo mapping, enhanced forecasting, and premium support
- All Advanced features
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- LinkedIn connector
- Enhanced support
What SugarCRM does
The capabilities that matter for crm software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Contact & account management
- ✓
- Deal / pipeline management
- ✓
- Lead scoring
- -
- Email sync & tracking
- ✓
- Marketing automation
- ✓
- Workflow automation
- ✓
- Reporting & dashboards
- ✓
- Sales forecasting
- ✓
- Native mobile app
- ✓
- Public API
- ✓
- Custom fields & objects
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
- On-premise
Integrations (10)
Independently observed- Dropbox
- DocuSign
- Microsoft Office
- SharePoint
- ZoomInfo
- Epicor
- NetSuite
- Sage
- SYSPRO
- LinkedIn Sales Navigator
SugarCRM alternatives
Other crm software we track, ranked by the same independent score.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for SugarCRM, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Integrations | 65 | 0.17 | 11.4 | ✓ |
| Capabilities | 100 | 0.09 | 9.4 | ✓ |
| Pricing Transparency | 75 | 0.09 | 7.1 | ✓ |
| Reliability | 50 | 0.08 | 4.1 | ✓ |
| Security Posture | 40 | 0.08 | 3.3 | ✓ |
| Price Level | 50 | 0.06 | 2.9 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"api_access":true,"mobile_app":true,"forecasting":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true} | mediumsource · 2026-08-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 180 | mediumsource · 2026-08-05 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | {"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]} | highsource · 2026-08-05 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-05 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Soc2 | Yes | lowsource · 2026-08-05 · 48% |