SugarCRM
A customer relationship management platform for B2B sales teams
- Vendor
- Sugarcrm
- Also known as
- sugarcrm
Available worldwide
What is SugarCRM?
A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed.
SugarCRM pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $59/user/month billed annually. 15 user minimum.
Standard
Foundational CRM with guided sales processes and opportunity tracking
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mobility
- Mail & calendar integration
- Basic support
Advanced
Standard plus case management, AI insights, and workflow customization
- All Standard features
- Case management
- Bug tracking
- Sugar Intelligence
- sales-i
- Smart Guides
- Standard support
Premier
Advanced plus geo mapping, enhanced forecasting, and premium support
- All Advanced features
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- LinkedIn connector
- Enhanced support
What SugarCRM does
The capabilities that matter for crm software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Contact & account management
- ✓
- Deal / pipeline management
- ✓
- Lead scoring
- ✓
- Email sync & tracking
- -
- Marketing automation
- -
- Workflow automation
- ✓
- Reporting & dashboards
- ✓
- Sales forecasting
- ✓
- Native mobile app
- -
- Public API
- -
- Custom fields & objects
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
- On-premise
Integrations (10)
Independently observed- Dropbox
- DocuSign
- Microsoft Office
- SharePoint
- ZoomInfo
- Epicor
- NetSuite
- Sage
- SYSPRO
- LinkedIn Sales Navigator
SugarCRM FAQ
Common questions about SugarCRM, answered from independent, dated evidence.
What is SugarCRM?
A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed. It is indexed under CRM Software.
Source: https://www.sugarcrm.com
How much does SugarCRM cost?
SugarCRM is a paid product; published pricing starts at $59 per user per month. It is sold across 3 plans (Standard, Advanced and Premier). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.sugarcrm.com
What platforms does SugarCRM support?
We have confirmed browser-based access to SugarCRM. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.sugarcrm.com
Can SugarCRM be self-hosted?
Yes. SugarCRM can be deployed cloud / SaaS and on-premise, so it does not have to run on the vendor's infrastructure.
Source: https://www.sugarcrm.com
What does SugarCRM integrate with?
We have confirmed 10 integrations for SugarCRM, including Dropbox, DocuSign, Microsoft Office, SharePoint, ZoomInfo, Epicor, NetSuite and Sage, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.sugarcrm.com
What security certifications does SugarCRM have?
We have independently confirmed SOC 2 for SugarCRM. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SugarCRM not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.sugarcrm.com
SugarCRM alternatives
Other crm software we track, ranked by the same independent score.
- Pipedrivemedium · 73%
- Teamwork CRMAI-powered platform that integrates project management, resource planning, and financial tracking to help services teams deliver work profitablymedium · 73%
- FreshsalesA unified CRM platform that aligns sales and marketing teamsmedium · 74%
- Zoho CRMmedium · 73%
- Agile CRMAll-in-one customer management platform for growing businessesmedium · 55%
- HubSpotA unified CRM combining marketing, sales, and support, powered by AI agents that automate workflowsmedium · 74%
Compare SugarCRM
Side by side against other crm software, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for SugarCRM, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Capabilities | 87 | 0.05 | 4.2 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Security posture | 40 | 0.07 | 2.9 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 65 | 0.04 | 2.6 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 58% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Forecasting, Lead scoring, Custom fields, Contact management, Pipeline management, Workflow automation, Reporting dashboards | mediumsource · 2026-08-14 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 180 | mediumsource · 2026-08-05 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-05 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-05 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Soc2 | Yes | lowsource · 2026-08-05 · 48% |
Is SugarCRM the right choice for you?
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