Salesforce vs SugarCRM
On the evidence we track, Salesforce leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Salesforce
LeaderEnterprise customer relationship management system that integrates sales, service, and marketing functions across multiple channels. It includes AI-powered agents to automate customer workflows, provides analytics for business decisions, and connects with hundreds of third-party business tools.
SugarCRM
A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Salesforce
LeaderFrom $25/user/month (Starter tier). Free tier available. Enterprise add-ons and specialized modules start at $1,250/month.
- Salesforce Starter$25/user/month
- Lead, Account, Contact, and Opportunity Management
- Dynamic Email Marketing and Analytics
- Built-in Sales Flows and Lead Routing
- Connected Slack Conversations
- Marketing Cloud Next Growth Edition$1,500/month (annual billing)
- Agentforce Campaign Creation
- Multi-Channel Journeys
- Forms and Landing Pages
- Marketing Cloud Next Advanced Edition$3,250/month (annual billing)
- Agentforce Campaign Creation
- Path Experimentation
- Two-Way Conversations for SMS and WhatsApp
- Salesforce Personalization$8,000/month (annual billing)
- Agentforce Personalization Decisioning
- Web, Mobile App, and Email Personalization
- Product and Content Recommendations
- Marketing Intelligence$10,000/month (annual billing)
- Agentforce Paid Media Optimization
- AI Campaign Summaries
- Data Enrichment & OOTB Visualizations
- Loyalty Management$20,000/month (annual billing)
- Agentforce Loyalty Promotion Creation
- CRM Loyalty Analytics
- Dynamic Promotions Management
SugarCRM
From $59/user/month billed annually. 15 user minimum.
- Standard$59/user/month billed annually, 15 user minimum
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- +5 more
- Advanced$85/user/month billed annually, 15 user minimum
- All Standard features
- Case management
- Bug tracking
- Sugar Intelligence
- sales-i
- +2 more
- Premier$135/user/month billed annually, 15 user minimum
- All Advanced features
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- +2 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Salesforce
Leader- Slack
- Tableau
- MuleSoft
- CRM Analytics
- Data 360
- Tableau Exchange
- Salesforce CLI
- Embedded Analytics
- Data Pipelines
- SOQL Builder
- Code Analyzer
- Event Monitoring
- Platform Encryption
- Field Audit Trail
- Shield
- Data Mask & Seed
- Backup & Recover
- Hyperforce
SugarCRM
- Dropbox
- DocuSign
- Microsoft Office
- SharePoint
- ZoomInfo
- Epicor
- NetSuite
- Sage
- SYSPRO
- LinkedIn Sales Navigator
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.