# SugarCRM

- **Canonical URI:** https://www.vioscale.ai/software/sugarcrm
- **Category:** CRM Software
- **Vendor:** Sugarcrm
- **Homepage:** https://www.sugarcrm.com
- **Also known as:** sugarcrm
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-05T12:47:39.216Z

## Vioscale score

**65.1 / 100**, confidence 61% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.058 | 2.9 | ✓ |
| reliability | 50 | 0.082 | 4.1 | ✓ |
| capabilities | 100 | 0.094 | 9.4 | ✓ |
| integrations | 64.9 | 0.175 | 11.4 | ✓ |
| security_posture | 40 | 0.082 | 3.3 | ✓ |
| pricing_transparency | 75 | 0.094 | 7.1 | ✓ |

## Pricing

_As of 2026-08-05, [verify at source](https://www.sugarcrm.com). Independently observed._

from $59/mo · Subscription

> From $59/user/month billed annually. 15 user minimum.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Standard | $59/user/month billed annually, 15 user minimum | - | annual |
| Advanced | $85/user/month billed annually, 15 user minimum | - | annual |
| Premier | $135/user/month billed annually, 15 user minimum | - | annual |

### Standard

Foundational CRM with guided sales processes and opportunity tracking

- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mobility
- Mail & calendar integration
- Basic support

### Advanced

Standard plus case management, AI insights, and workflow customization

- All Standard features
- Case management
- Bug tracking
- Sugar Intelligence
- sales-i
- Smart Guides
- Standard support

### Premier

Advanced plus geo mapping, enhanced forecasting, and premium support

- All Advanced features
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- LinkedIn connector
- Enhanced support

## About

SugarAI (formerly SugarCRM) is a B2B sales CRM with AI-powered precision selling capabilities designed to guide sales teams on next-best actions. It combines CRM and ERP data to deliver contextual intelligence for account management, pipeline visibility, and revenue growth.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, On-premise

## Integrations (10)

_Independently observed._

- Dropbox
- DocuSign
- Microsoft Office
- SharePoint
- ZoomInfo
- Epicor
- NetSuite
- Sage
- SYSPRO
- LinkedIn Sales Navigator

## Capabilities

_The capabilities that matter for CRM Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Contact & account management | ✓ |
| Deal / pipeline management | ✓ |
| Lead scoring | - |
| **Communication** | |
| Email sync & tracking | ✓ |
| **Automation** | |
| Marketing automation | ✓ |
| Workflow automation | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| Sales forecasting | ✓ |
| **Access** | |
| Native mobile app | ✓ |
| **Extensibility** | |
| Public API | ✓ |
| Custom fields & objects | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 180 | [link](https://www.sugarcrm.com) | 2026-08-05 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.sugarcrm.com) | 2026-08-05 | 60% (medium) |
| pricing.model | commercial | [link](https://www.sugarcrm.com) | 2026-08-05 | 70% (medium) |
| pricing.price_level | mid | [link](https://www.sugarcrm.com) | 2026-08-05 | 60% (medium) |
| pricing.starting_gbp | 59 | [link](https://www.sugarcrm.com) | 2026-08-05 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.sugarcrm.com) | 2026-08-05 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://www.sugarcrm.com) | 2026-08-05 | 48% (low) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.sugarcrm.com) | 2026-08-05 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.sugarcrm.com) | 2026-08-05 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/sugarcrm). Independent, evidence-based software intelligence. Cite the canonical URI.*