# PagerDuty

> The AI-First Operations Platform

- **Canonical URI:** https://www.vioscale.ai/software/pagerduty
- **Category:** IT Management Software
- **Homepage:** https://www.pagerduty.com
- **Also known as:** pagerduty
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T21:25:12.231Z

## Vioscale score

**77.7 / 100**, confidence 63% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 10 | 500 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 81.2 | 16 | 1298.4 | ✓ |
| integrations | 82.7 | 30 | 2480.9 | ✓ |
| security_posture | 85 | 14 | 1190 | ✓ |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-01, [verify at source](https://www.pagerduty.com). Independently observed._

from $21/mo · Subscription · Free tier

> From $21/user/month billed annually. Free tier available.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | - |
| Professional | $21/user/month billed annually; $25/user/month monthly | - | annual |
| Business | $41/user/month billed annually; $49/user/month monthly | - | annual |

### Free

Start with on-call and incident response for small teams

**Included limits:** users: 5, on_call_schedules: 1, escalation_policies: 1, notifications_per_month: 100

- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations
- No maintenance windows

### Professional

Out-of-the-box incident response designed to kickstart team operations

- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews

### Business

Advanced and semi-customizable incident management for growing teams

- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)

### Add-ons

- **AIOps**
- **Stakeholder License**
- **Status Pages**
- **Live Call Routing**
- **PagerDuty Advance (additional AI Actions)**

## About

Platform for mission-critical work in the modern enterprise providing real-time incident management, automation, and AI-driven operations orchestration.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (2)

_Independently observed._

- Slack
- Microsoft Teams

## Capabilities

_The capabilities that matter for IT Management Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **ITSM** | |
| Incident management | ✓ |
| Change / release management | - |
| Problem management | - |
| CMDB / IT asset management | - |
| Self-service portal | - |
| **On-call** | |
| On-call scheduling / escalation | ✓ |
| Alert routing | ✓ |
| **RMM** | |
| Remote monitoring & control | - |
| Patch management | - |
| **Automation** | |
| AIOps / workflow automation | ✓ |
| ITIL-aligned / PinkVerify | - |
| **Deployment** | |
| Hosting | Cloud only |
| **Platform** | |
| Public API | ✓ |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 750 | [link](https://www.pagerduty.com) | 2026-08-01 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.pagerduty.com) | 2026-08-01 | 48% (low) |
| pricing.model | freemium | [link](https://www.pagerduty.com) | 2026-08-01 | 80% (high) |
| pricing.price_level | mid | [link](https://www.pagerduty.com) | 2026-08-01 | 60% (medium) |
| pricing.starting_gbp | 21 | [link](https://www.pagerduty.com) | 2026-08-01 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.pagerduty.com) | 2026-08-01 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.pagerduty.com) | 2026-08-01 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.pagerduty.com) | 2026-08-01 | 60% (medium) |
| security.fedramp | yes | [link](https://www.pagerduty.com/security) | 2026-08-01 | 75% (high) |
| security.iso27001 | yes | [link](https://www.pagerduty.com/security) | 2026-08-01 | 75% (high) |
| security.pci | yes | [link](https://www.pagerduty.com/security) | 2026-08-01 | 75% (high) |
| security.soc2 | yes | [link](https://www.pagerduty.com/security) | 2026-08-01 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/pagerduty). Independent, evidence-based software intelligence. Cite the canonical URI.*