Gorgias
Unified support platform combining helpdesk ticketing, AI automation, and omnichannel messaging for ecommerce brands
- Also known as
- gorgias
Available worldwide · Popular in: US
What is Gorgias?
A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions.
Gorgias pricing
We don't have Gorgias's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
What Gorgias does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (38)
Independently observed- Shopify Plus•
- Magento
- WooCommerce
- BigCommerce
- TikTok Shop
- Sendcloud
- Deliverlitics
- Zapier
- Asyntai
- Eesel
- Chat Aid
- Score AI
- Copilot
- Aide
- My AskAI
- VanChat
- OpenAI←•
- Easy Subscriptions
- Awtomic
- Consio
- ClientZen
- Google←•
- Microsoft 365←•
- Shopify
- Recharge
- Klaviyo
- Yotpo
- Base44
- ShopMCP
- Ringly
- Privy
- SMS
- TikTok
- Messenger
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
- HIPAAactive
Gorgias FAQ
Common questions about Gorgias, answered from independent, dated evidence.
What is Gorgias?
A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions. It is indexed under Customer Support.
Source: https://www.gorgias.com
What platforms does Gorgias support?
We have confirmed browser-based access to Gorgias. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.gorgias.com
Can Gorgias be self-hosted?
We have only confirmed a cloud / SaaS deployment for Gorgias, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.gorgias.com
What does Gorgias integrate with?
We have confirmed 33 integrations for Gorgias, including Shopify, Recharge, Klaviyo, Yotpo, Base44, ShopMCP, Ringly and Privy, plus 25 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.gorgias.com
What security certifications does Gorgias have?
We have independently confirmed SOC 2, HIPAA and GDPR for Gorgias. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gorgias not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.gorgias.com/security
Where is Gorgias available?
Gorgias is available worldwide. Its primary market is the United States.
Source: https://www.gorgias.com/pricing
Gorgias alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI and collaborative featuresmedium · 73%
- GladlyAn AI system that handles sales and customer service interactions across multiple channels through a single unified conversationlow · 35%
- IntercomAn integrated platform combining human and artificial intelligence for managing customer conversationsmedium · 59%
- FrontAI-powered customer satisfaction scoring from conversation analysismedium · 74%
- ZendeskA customer service platform that uses AI agents to automate interactions across voice and digital channelsmedium · 73%
- TidioA multi-channel customer service platform with integrated AI automation for support conversationsmedium · 73%
Compare Gorgias
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Gorgias, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Security posture | 60 | 0.07 | 4.4 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Integrations | 71 | 0.04 | 2.9 | ✓ |
| Pricing transparency | 25 | 0.08 | 2.1 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 58% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Ai agent: Yes · Sso scim: Yes · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-09-18 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 300 | mediumsource · 2026-09-18 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-08-13 · 50% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-09-18 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Disclosure policy | Yes | mediumsource · 2026-09-18 · 60% |
| Hipaa | Yes | highsource · 2026-09-18 · 75% |
| Soc2 | Yes | highsource · 2026-09-18 · 75% |
| Gdpr | Yes | mediumsource · 2026-09-03 · 60% |
| Certifications | SOC 2 Type II, HIPAA | mediumsource · 2026-09-18 · 60% |
| Trust center | https://www.gorgias.com/security | mediumsource · 2026-09-18 · 60% |
Is Gorgias the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Gorgias against the rest of the customer support we index, using the same dated evidence weighted your way.
Free to run, no account needed to start. How the evaluation works
Is this your product?
This profile was built from public sources without asking you. You can take the badge below and use it anywhere, and you can claim the profile to correct anything we got wrong. Both are free, and neither moves Gorgias up or down: nobody can buy rank here, including you.
Take the badge
Live, always current, and free to use on your own site. It shows Gorgias's independent score and links back to this profile.
<a href="https://www.vioscale.ai/software/gorgias" target="_blank" rel="noopener">
<img src="https://www.vioscale.ai/badge/software/gorgias.svg" alt="Gorgias, verified on vioscaleAI" width="330" height="76" loading="lazy" />
</a>Markdown, for a README →
[](https://www.vioscale.ai/software/gorgias)Claim the profile
Verify you control the domain and you can correct the facts, add the sources we should be reading, and see how AI assistants are describing Gorgias. Free, and it does not change the score.
- Correct anything wrong, with evidence
- Point our crawler at the pages that matter
- See which AI systems are reading this profile
Not the owner? How vendor profiles work