Gorgias vs Help Scout
On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Gorgias
A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions.
Help Scout
LeaderA customer support service that uses artificial intelligence to help businesses manage customer interactions through chat and communication features.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Help Scout
LeaderFrom $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.
- FreeFree
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- +3 more
- Standard$25/user/mo
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- +7 more
- Plus$45/user/mo
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- +3 more
- ProContact sales
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- +4 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Shopify
Gorgias
- Recharge
- Klaviyo
- Yotpo
- Base44
- ShopMCP
- Ringly
- Privy
- SMS
- TikTok
- Messenger
- Shopify Plus
- Magento
- WooCommerce
- BigCommerce
- TikTok Shop
- Sendcloud
- Zapier
- Asyntai
- Easy Subscriptions
- Consio
- +13 more
Help Scout
Leader- Shopify
Gorgias or Help Scout: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.