Comparison

Gorgias vs Help Scout

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Gorgias full profile →Help Scout full profile →

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Gorgias50

★Help Scout82

Attribute comparison across 2 tools
Attribute	Gorgias	Help ScoutLeader
Vioscale score	50 / 100medium · 58%	82 / 100medium · 72%
Pricing
Free tierpricing.free_tier	✗	✓
Modelpricing.model	commercial	freemium
Price levelpricing.price_level	unknown	low
Transparentpricing.transparent	✗	✓
Integrations
Countintegrations.count	300	1
Security
Disclosure policysecurity.disclosure_policy	✓	✓
Gdprsecurity.gdpr	✓	✓
Hipaasecurity.hipaa	✓	✓
Pcisecurity.pci	-	✓
Soc2security.soc2	✓	✓
Reliability
Sla pctreliability.sla_pct	-	99.99
Status pagereliability.status_page	✓	✓
Market
Availabilitymarket.availability	Available worldwide · Popular in US	Available worldwide

Score

Vioscale score

Gorgias50 / 100medium · 58%

Help Scout82 / 100medium · 72%

Pricing

Free tier

Gorgias✗

Help Scout✓

Model

Gorgiascommercial

Help Scoutfreemium

Price level

Gorgiasunknown

Help Scoutlow

Transparent

Gorgias✗

Help Scout✓

Integrations

Count

Gorgias300

Help Scout1

Security

Disclosure policy

Gorgias✓

Help Scout✓

Gdpr

Gorgias✓

Help Scout✓

Hipaa

Gorgias✓

Help Scout✓

Pci

Gorgias–

Help Scout✓

Soc2

Gorgias✓

Help Scout✓

Reliability

Sla pct

Gorgias–

Help Scout99.99

Status page

Gorgias✓

Help Scout✓

Market

Availability

GorgiasAvailable worldwide · Popular in US

Help ScoutAvailable worldwide

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Capability comparison for Customer Support
Capability	Gorgias	Help Scout
Core
Ticket / case management	✓	✓
Channels
Live chat	✓	✓
Shared inbox	✓	✓
Omnichannel (email+chat+social+voice)	✓	✓
Voice / telephony	✓	✗
Self-service
Self-service knowledge base	✓	✓
Automation
SLAs, triggers & routing	✓	✗
Automation / macros	✓	✓
AI
AI agent / copilot	✓	✓
Insight
Reporting & dashboards	✓	✓
Deployment
Hosting	Cloud only	Cloud only
Enterprise
SSO / SCIM	✓	✗
Extensibility
Public API	✓	✗
Pricing
Free tier	✗	✓

Core

Ticket / case management

Gorgias✓

Help Scout✓

Channels

Live chat

Gorgias✓

Help Scout✓

Shared inbox

Gorgias✓

Help Scout✓

Omnichannel (email+chat+social+voice)

Gorgias✓

Help Scout✓

Voice / telephony

Gorgias✓

Help Scout✗

Self-service

Self-service knowledge base

Gorgias✓

Help Scout✓

Automation

SLAs, triggers & routing

Gorgias✓

Help Scout✗

Automation / macros

Gorgias✓

Help Scout✓

AI agent / copilot

Gorgias✓

Help Scout✓

Insight

Reporting & dashboards

Gorgias✓

Help Scout✓

Deployment

Hosting

GorgiasCloud only

Help ScoutCloud only

Enterprise

SSO / SCIM

Gorgias✓

Help Scout✗

Extensibility

Public API

Gorgias✓

Help Scout✗

Pricing

Free tier

Gorgias✗

Help Scout✓

What each one is

The product in its own terms, so the numbers below have context.

Gorgias

An ecommerce helpdesk and AI agent platform designed to automate customer support and convert conversations into revenue.

Independently observed

Help Scout

Leader

Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Gorgias

Subscription

Subscription model scaling from 50–5,000 tickets/month. AI Agent included on every plan, charged per resolution. Voice and SMS available as usage-based add-ons.

as of 2026-08-13verify ↗

Help Scout

Leader

from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

FreeFree
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- +3 more
Standard$25/user/mo
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- +7 more
Plus$45/user/mo
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- +3 more
ProContact sales
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- +4 more

as of 2026-08-03verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	Gorgias	Help Scout
WebPlatforms	✓	✓
Cloud / SaaSDeployment	✓	✓

Platforms

Web

Gorgias✓

Help Scout✓

Deployment

Cloud / SaaS

Gorgias✓

Help Scout✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)

Shopify

Gorgias

15 total - 14 not shared

Recharge
Klaviyo
Yotpo
Base44
ShopMCP
Ringly
Privy
Email
SMS
WhatsApp
Instagram
Facebook
TikTok
Messenger

Independently observed

Help Scout

Leader

1 total - 0 not shared

Shopify

Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.