vioscale
Comparison

Dixa vs Gorgias

On the evidence we track, Dixa leads this comparison with a composite score of 71/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Dixa full profile →Gorgias full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
★Dixa71
Gorgias50
Score
Vioscale score
Dixa71 / 100medium · 53%
Gorgias50 / 100medium · 58%
Pricing
Free tier
Dixa✗
Gorgias✗
Model
Price level
Dixahigh
Gorgiasunknown
Transparent
Dixa✓
Gorgias✗
Integrations
Count
Dixa37
Gorgias300
Security
Disclosure policy
Dixa–
Gorgias✓
Gdpr
Dixa✓
Gorgias✓
Hipaa
Dixa–
Gorgias✓
Soc2
Dixa–
Gorgias✓
Reliability
Sla pct
Dixa99.9
Gorgias–
Status page
Dixa✓
Gorgias✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Dixa✓
Gorgias✓
Channels
Live chat
Dixa✓
Gorgias✓
Shared inbox
Dixa-
Gorgias✓
Omnichannel (email+chat+social+voice)
Dixa✓
Gorgias✓
Voice / telephony
Dixa✓
Gorgias✓
Self-service
Self-service knowledge base
Dixa✓
Gorgias✓
Automation
SLAs, triggers & routing
Dixa✓
Gorgias✓
Automation / macros
Dixa✓
Gorgias✓
AI
AI agent / copilot
Dixa✓
Gorgias✓
Insight
Reporting & dashboards
Dixa✓
Gorgias✓
Deployment
Hosting
DixaCloud only
GorgiasCloud only
Enterprise
SSO / SCIM
Dixa✓
Gorgias✓
Extensibility
Public API
Dixa✓
Gorgias✓
Pricing
Free tier
Dixa✗
Gorgias✗

What each one is

The product in its own terms, so the numbers below have context.

Dixa

Leader

Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight.

Independently observed

Gorgias

An ecommerce helpdesk and AI agent platform designed to automate customer support and convert conversations into revenue.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Dixa

Leader
from €89/moSubscription

From €89/agent/month, billed monthly or annually (save 20%). AI agent billed per conversation.

  • Growth€89/agent/month, all channels included
    • All channels (Phone, Email, Chat, Social, Forms)
    • AI Agent (Mim)
    • Knowledge Base
    • Intelligent Routing
    • IVR
    • +17 more
  • Ultimate€139/agent/month, advanced routing and AI
    • Everything in Growth
    • Routing with External Data
    • Knowledge-Centered Service
    • Standard AI Intent Detection
    • Advanced Automations
    • +10 more
  • Prime€179/agent/month, enterprise features
    • Everything in Ultimate
    • SSO (Single Sign-On)
    • Advanced AI Intent Detection
    • Advanced Insights (add-on)
    • Custom User Roles
    • +11 more
as of verify ↗

Gorgias

Subscription

Subscription model scaling from 50–5,000 tickets/month. AI Agent included on every plan, charged per resolution. Voice and SMS available as usage-based add-ons.

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Dixa✓
Gorgias✓
Deployment
Cloud / SaaS
Dixa✓
Gorgias✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (5)
  • Shopify
  • Klaviyo
  • WhatsApp
  • Instagram
  • SMS

Dixa

Leader
9 total - 4 not shared
  • Trustpilot
  • Assembled
  • OpenAI
  • Facebook Messenger
Independently observed

Gorgias

15 total - 10 not shared
  • Recharge
  • Yotpo
  • Base44
  • ShopMCP
  • Ringly
  • Privy
  • Email
  • Facebook
  • TikTok
  • Messenger
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.