# Gorgias

> The Conversational AI platform for Ecommerce

- **Canonical URI:** https://www.vioscale.ai/software/gorgias
- **Category:** Customer Support
- **Homepage:** https://www.gorgias.com
- **Also known as:** gorgias
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:50:45.185Z

## Vioscale score

**64.1 / 100**, confidence 62% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 10 | 800 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 71.3 | 30 | 2138.4 | ✓ |
| security_posture | 55 | 14 | 770 | ✓ |
| pricing_transparency | 25 | 16 | 400 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://www.gorgias.com). Independently observed._

Subscription · Free tier

> Helpdesk scaled by ticket volume (50–5,000/month), never per-agent. AI Agent included, charged per resolved conversation. Voice and SMS add-ons priced by usage.

### Add-ons

- **Voice**
- **SMS**

## About

The #1 Helpdesk + AI Agent built to drive sales. Automates routine support from one unified platform trained on your brand.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (10)

_Independently observed._

- Shopify
- BigCommerce
- Magento
- WooCommerce
- Recharge
- Yotpo
- Loop Returns
- Bloomreach
- Attentive
- Klaviyo

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | ✓ |
| **Self-service** | |
| Self-service knowledge base | - |
| **Automation** | |
| SLAs, triggers & routing | - |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | ✓ |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 300 | [link](https://www.gorgias.com) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.gorgias.com) | 2026-08-03 | 60% (medium) |
| pricing.model | commercial | [link](https://www.gorgias.com) | 2026-08-03 | 60% (medium) |
| pricing.price_level | low | [link](https://www.gorgias.com) | 2026-08-03 | 60% (medium) |
| pricing.transparent | no | [link](https://www.gorgias.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.gorgias.com) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.gorgias.com/.well-known/security.txt) | 2026-08-03 | 60% (medium) |
| security.hipaa | yes | [link](https://www.gorgias.com/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://www.gorgias.com/security) | 2026-08-03 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/gorgias). Independent, evidence-based software intelligence. Cite the canonical URI.*