vioscaleAI
Comparison

Gladly vs Tidio

No clear leader: Tidio (73.9) and Gladly (71.7) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Gladly full profile →Tidio full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Gladly72
Tidio74
Score
vioscaleAI score
Gladly72 / 100low · 34%
Tidio74 / 100medium · 73%
Pricing
Free tier
Gladly–
Tidio✓
Model
Gladly–
Tidiofreemium
Price level
Gladly–
Tidiomid
Starting price
Gladly–
Tidio$29
Transparent
Gladly–
Tidio✓
Integrations
Count
Gladly300
Tidio120
Security
Certifications
Disclosure policy
Gladly–
Tidio✓
Gdpr
Gladly✓
Tidio✓
Hipaa
Gladly✓
Tidio✓
Pci
Gladly✓
Tidio✓
Soc2
Gladly✓
Tidio✓
Trust center
Reliability
Sla pct
Gladly99.9
Tidio–
Status page
Gladly✓
Tidio✓
Market
Availability
Content
Faq
Gladly5 items
Tidio7 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Gladly✓
Tidio✓
Channels
Live chat
Gladly✓
Tidio✓
Shared inbox
Gladly✓
Tidio✓
Omnichannel (email+chat+social+voice)
Gladly✓
Tidio✓
Voice / telephony
Gladly✓
Tidio-
Self-service
Self-service knowledge base
Gladly✓
Tidio✓
Automation
SLAs, triggers & routing
Gladly✓
Tidio✓
Automation / macros
Gladly✓
Tidio✓
AI
AI agent / copilot
Gladly✓
Tidio✓
Insight
Reporting & dashboards
Gladly✓
Tidio✓
Deployment
Hosting
GladlyCloud only
TidioCloud only
Enterprise
SSO / SCIM
Gladly✗
Tidio✓
Extensibility
Public API
Gladly✓
Tidio✓
Pricing
Free tier
Gladly✗
Tidio✓

What each one is

The product in its own terms, so the numbers below have context.

Gladly

An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships.

Independently observed

Tidio

A customer service platform that manages support interactions across live chat, email, and social media channels. Includes an AI agent for handling common customer questions, automation workflows for routine support tasks, and a ticketing system for organizing and routing customer requests.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Gladly

Pricing not documented yet.

Tidio

from $29/moSubscriptionFree tier7-day trial

Free forever plan, paid plans from $29/mo, 7-day free trial

  • FreeFree
    • live chat
    • ticketing
    • video calls
    • multichannel inbox
    • basic automation
  • Customer ServiceFrom $29/mo
    • live chat
    • ticketing
    • automation
    • smart routing
    • priority support
  • Premium$300/mo
    • premium features
    • priority support
    • advanced team management
  • Lyro AI Agent50 free conversations, custom pricing per quota
    • AI conversation handling
    • knowledge base integration
    • multilingual support
    • automated routing
    • context-aware responses
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Gladly✓
Tidio✓
Deployment
Cloud / SaaS
Gladly✓
Tidio✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (5)
  • Zendesk
  • Shopify
  • BigCommerce
  • Salesforce
  • Messenger

Gladly

45 total - 40 not shared
  • Magento
  • Klaviyo
  • Loop
  • Slack
  • Aircall
  • Amazon Connect
  • JIRA
  • Qualtrics
  • Recharge
  • Recurly
  • Endear
  • Flip
  • AWS EventBridge
  • Fivetran
  • ReturnLogic
  • Shiphero
  • Attentive
  • Assembled Workforce Management
  • Playvox Workforce Management (WFM)
  • MaestroQA
  • Calabrio
  • Medallia Agent Connect
  • SentiSum
  • SupporTrends
  • +16 more
Independently observed

Tidio

25 total - 20 not shared
  • Instagram
  • WhatsApp
  • WordPress
  • Zapier
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Brevo
  • WooCommerce
  • OpenAPI
  • AWS Bedrock
  • AWS Lambda
  • AWS CloudWatch
  • 2Checkout
  • ADP
  • AWeber
  • Act-On
  • Adaptive Insights
  • AdmitHub
  • Adobe Experience Manager
Independently observed
Still deciding?

Gladly or Tidio: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.