vioscaleAI
Comparison

Gladly vs Help Scout

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Gladly full profile →Help Scout full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Gladly72
★Help Scout82
Score
vioscaleAI score
Gladly72 / 100low · 34%
Help Scout82 / 100medium · 70%
Pricing
Free tier
Gladly–
Help Scout✓
Model
Gladly–
Help Scoutfreemium
Price level
Gladly–
Help Scoutlow
Transparent
Gladly–
Help Scout✓
Integrations
Count
Gladly300
Help Scout1
Security
Certifications
GladlySOC 2 Type II
Help Scout–
Disclosure policy
Gladly–
Help Scout✓
Gdpr
Gladly✓
Help Scout✓
Hipaa
Gladly✓
Help Scout✓
Pci
Gladly✓
Help Scout✓
Soc2
Gladly✓
Help Scout✓
Trust center
Reliability
Sla pct
Gladly99.9
Help Scout99.99
Status page
Gladly✓
Help Scout✓
Market
Availability
Content
Faq
Gladly5 items
Help Scout5 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Gladly✓
Help Scout✓
Channels
Live chat
Gladly✓
Help Scout✓
Shared inbox
Gladly✓
Help Scout✓
Omnichannel (email+chat+social+voice)
Gladly✓
Help Scout✓
Voice / telephony
Gladly✓
Help Scout✗
Self-service
Self-service knowledge base
Gladly✓
Help Scout✓
Automation
SLAs, triggers & routing
Gladly✓
Help Scout✗
Automation / macros
Gladly✓
Help Scout✓
AI
AI agent / copilot
Gladly✓
Help Scout✓
Insight
Reporting & dashboards
Gladly✓
Help Scout✓
Deployment
Hosting
GladlyCloud only
Help ScoutCloud only
Enterprise
SSO / SCIM
Gladly✗
Help Scout✗
Extensibility
Public API
Gladly✓
Help Scout✗
Pricing
Free tier
Gladly✗
Help Scout✓

What each one is

The product in its own terms, so the numbers below have context.

Gladly

An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships.

Independently observed

Help Scout

Leader

A customer support service that uses artificial intelligence to help businesses manage customer interactions through chat and communication features.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Gladly

Pricing not documented yet.

Help Scout

Leader
from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

  • FreeFree
    • 1 Inbox
    • 1 Docs site
    • 10 saved replies
    • 10 tags
    • Snooze
    • +3 more
  • Standard$25/user/mo
    • Multiple Inboxes
    • Live chat, Instagram, & Messenger
    • Multiple knowledge bases
    • One basic SLA policy
    • Basic workflows
    • +7 more
  • Plus$45/user/mo
    • Everything in Standard
    • Advanced workflows
    • Two advanced SLA policies
    • Unlimited AI Drafts
    • Round robin routing
    • +3 more
  • ProContact sales
    • Everything in Plus
    • Unlimited workflows
    • Unlimited SLA policies
    • Multiple routing types
    • SSO/SAML
    • +4 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Gladly✓
Help Scout✓
Deployment
Cloud / SaaS
Gladly✓
Help Scout✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Shopify

Gladly

45 total - 44 not shared
  • Zendesk
  • BigCommerce
  • Magento
  • Klaviyo
  • Loop
  • Slack
  • Salesforce
  • Aircall
  • Amazon Connect
  • Messenger
  • JIRA
  • Qualtrics
  • Recharge
  • Recurly
  • Endear
  • Flip
  • AWS EventBridge
  • Fivetran
  • ReturnLogic
  • Shiphero
  • Attentive
  • Assembled Workforce Management
  • Playvox Workforce Management (WFM)
  • MaestroQA
  • +20 more
Independently observed

Help Scout

Leader
1 total - 0 not shared
  • Shopify
Independently observed
Still deciding?

Gladly or Help Scout: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.