vioscale
Comparison

Gladly vs Help Scout

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Gladly full profile →Help Scout full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Gladly73
★Help Scout82
Score
Vioscale score
Gladly73 / 100low · 34%updating
Help Scout82 / 100medium · 72%updating
Pricing
Free tier
Gladly–
Help Scout✓
Model
Gladly–
Help Scoutfreemium
Price level
Gladly–
Help Scoutlow
Transparent
Gladly–
Help Scout✓
Integrations
Count
Gladly1
Help Scout1
Security
Disclosure policy
Gladly–
Help Scout✓
Gdpr
Gladly✓
Help Scout✓
Hipaa
Gladly✓
Help Scout✓
Pci
Gladly✓
Help Scout✓
Soc2
Gladly✓
Help Scout✓
Reliability
Sla pct
Gladly99.9
Help Scout99.99
Status page
Gladly✓
Help Scout✓
Market
Availability
Gladly–
Help ScoutAvailable worldwide

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Gladly✓
Help Scout✓
Channels
Live chat
Gladly✓
Help Scout✓
Shared inbox
Gladly✓
Help Scout✓
Omnichannel (email+chat+social+voice)
Gladly✓
Help Scout✓
Voice / telephony
Gladly✓
Help Scout✗
Self-service
Self-service knowledge base
Gladly✓
Help Scout✓
Automation
SLAs, triggers & routing
Gladly✓
Help Scout✗
Automation / macros
Gladly✓
Help Scout✓
AI
AI agent / copilot
Gladly✓
Help Scout✓
Insight
Reporting & dashboards
Gladly✓
Help Scout✓
Deployment
Hosting
GladlyCloud only
Help ScoutCloud only
Enterprise
SSO / SCIM
Gladly✗
Help Scout✗
Extensibility
Public API
Gladly✓
Help Scout✗
Pricing
Free tier
Gladly✗
Help Scout✓

What each one is

The product in its own terms, so the numbers below have context.

Gladly

A cloud-based customer experience platform that combines AI with human support to manage multi-channel conversations (voice, email, chat, SMS, social messaging) from a unified view. The platform prioritizes customer context and relationship-building while using AI to efficiently handle routine inquiries and assist human agents with complex issues.

Independently observed

Help Scout

Leader

Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Gladly

Pricing not documented yet.

Help Scout

Leader
from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

  • FreeFree
    • 1 Inbox
    • 1 Docs site
    • 10 saved replies
    • 10 tags
    • Snooze
    • +3 more
  • Standard$25/user/mo
    • Multiple Inboxes
    • Live chat, Instagram, & Messenger
    • Multiple knowledge bases
    • One basic SLA policy
    • Basic workflows
    • +7 more
  • Plus$45/user/mo
    • Everything in Standard
    • Advanced workflows
    • Two advanced SLA policies
    • Unlimited AI Drafts
    • Round robin routing
    • +3 more
  • ProContact sales
    • Everything in Plus
    • Unlimited workflows
    • Unlimited SLA policies
    • Multiple routing types
    • SSO/SAML
    • +4 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Gladly✓
Help Scout✓
Deployment
Cloud / SaaS
Gladly✓
Help Scout✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Gladly

1 total
  • Zendesk
Independently observed

Help Scout

Leader
1 total
  • Shopify
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.