vioscaleAI
Comparison

Gladly vs Intercom

No clear leader: Intercom (74.1) and Gladly (71.7) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Gladly full profile →Intercom full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Gladly72
Intercom74
Score
vioscaleAI score
Gladly72 / 100low · 34%
Intercom74 / 100medium · 72%
Pricing
Free tier
Gladly–
Intercom✓
Model
Gladly–
Intercomfreemium
Price level
Gladly–
Intercomhigh
Starting price
Gladly–
Intercom$85
Transparent
Gladly–
Intercom✓
Integrations
Count
Gladly300
Intercom450
Security
Certifications
GladlySOC 2 Type II
Intercom–
Disclosure policy
Gladly–
Intercom✓
Gdpr
Gladly✓
Intercom✓
Hipaa
Gladly✓
Intercom✓
Iso27001
Gladly–
Intercom✓
Pci
Gladly✓
Intercom–
Soc2
Gladly✓
Intercom✓
Trust center
Reliability
Sla pct
Gladly99.9
Intercom–
Status page
Gladly✓
Intercom✓
Market
Availability
Content
Faq
Gladly5 items
Intercom7 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Gladly✓
Intercom✓
Channels
Live chat
Gladly✓
Intercom✓
Shared inbox
Gladly✓
Intercom✓
Omnichannel (email+chat+social+voice)
Gladly✓
Intercom✓
Voice / telephony
Gladly✓
Intercom✓
Self-service
Self-service knowledge base
Gladly✓
Intercom✓
Automation
SLAs, triggers & routing
Gladly✓
Intercom✓
Automation / macros
Gladly✓
Intercom✓
AI
AI agent / copilot
Gladly✓
Intercom✓
Insight
Reporting & dashboards
Gladly✓
Intercom✓
Deployment
Hosting
GladlyCloud only
IntercomCloud only
Enterprise
SSO / SCIM
Gladly✗
Intercom✓
Extensibility
Public API
Gladly✓
Intercom✓
Pricing
Free tier
Gladly✗
Intercom✓

What each one is

The product in its own terms, so the numbers below have context.

Gladly

An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships.

Independently observed

Intercom

A unified customer service platform integrating AI agents and human support teams with omnichannel communication. Provides shared inboxing, AI-assisted ticketing, live chat, email, phone, SMS, and social messaging, all accessible from a single workspace.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Gladly

Pricing not documented yet.

Intercom

from $85/seat/moSubscriptionFree tier14-day trial

From $85/seat/month. 14-day free trial. Fin priced per outcome (minimum 50/month).

  • EssentialPer seat/month (price not specified in text)
    • Fin for service, sales & ecommerce
    • Messenger
    • Shared inbox and ticketing system
    • Pre-built reports
    • Public help center
  • Advanced$85/seat/month
    • All Essential features
    • Multiple team inboxes
    • Workflows automation builder
    • Round robin assignment
    • Private and multilingual Help Center
    • +1 more
  • Expert$132/seat/month
    • All Advanced features
    • SSO & identity management
    • HIPAA support
    • Service level agreements (SLAs)
    • Multibrand Messenger / Help Center
    • +1 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Gladly✓
Intercom✓
iOS
Gladly✗
Intercom✓
Android
Gladly✗
Intercom✓
Deployment
Cloud / SaaS
Gladly✓
Intercom✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (5)
  • Zendesk
  • Shopify
  • Slack
  • Salesforce
  • JIRA

Gladly

45 total - 40 not shared
  • BigCommerce
  • Magento
  • Klaviyo
  • Loop
  • Aircall
  • Amazon Connect
  • Messenger
  • Qualtrics
  • Recharge
  • Recurly
  • Endear
  • Flip
  • AWS EventBridge
  • Fivetran
  • ReturnLogic
  • Shiphero
  • Attentive
  • Assembled Workforce Management
  • Playvox Workforce Management (WFM)
  • MaestroQA
  • Calabrio
  • Medallia Agent Connect
  • SentiSum
  • SupporTrends
  • +16 more
Independently observed

Intercom

33 total - 28 not shared
  • Freshdesk
  • Freshchat
  • Salesforce Service Cloud
  • HubSpot Service Hub
  • GitHub
  • WhatsApp
  • SMS
  • Phone
  • HubSpot
  • Stripe
  • Linear
  • Asana
  • Guru
  • Glean
  • Sentry
  • PostHog
  • Pendo
  • Fullstory
  • Attio
  • Fullview
  • Statuspage
  • Confluence
  • Notion
  • ChatGPT
  • +4 more
Independently observed
Still deciding?

Gladly or Intercom: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.