Chatwoot
Multi-channel customer support platform with built-in AI assistance and unified inbox
- Vendor
- Chatwoot Inc
- Also known as
- chatwoot
Available worldwide · Popular in: US
What is Chatwoot?
Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster.
Chatwoot pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.
Hacker
Free- conversations
- 500/month
- data_retention
- 30 days
- Live chat
- Voice
- Facebook Messenger
- TikTok
- Telegram
- LINE
- SMS
Startups
- captain_ai_credits
- 300/month
- All channels
- Captain AI
- Automation rules
- Teams
- SSO/SAML
- Audit logs
- SLA Management
- Knowledge base
- Webhooks
- API access
Business
Most popular
- data_retention
- 2 years
- captain_ai_credits
- 500/month
- All channels
- Captain AI
- Automation rules
- Teams
- SSO/SAML
- Audit logs
- SLA Management
- Knowledge base
- Custom branding
- Webhooks
- API access
Enterprise
Contact sales- data_retention
- 3 years
- captain_ai_credits
- 800/month
- All channels
- Captain AI
- Automation rules
- Teams
- SSO/SAML
- Audit logs
- SLA Management
- Knowledge base
- Custom branding
- Webhooks
- API access
- Dedicated support
Add-ons
- Captain AI Credits$0.02 per credit
What Chatwoot does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud + self-hosted
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- CLI
- iOS
- Web
- Android
- Cloud / SaaS
- On-premise
- Self-hosted
Integrations (26)
Independently observed- WhatsApp←•
- SMS⇄•
- Email⇄•
- Twitter←•
- Facebook⇄
- Shopify•
- Linear→•
- Cloudflare RealtimeKit•
- Voice⇄•
- X (Twitter)⇄•
- Google NLP
- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- TikTok
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
- Google Translate•
- REST API⇄•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
Chatwoot FAQ
Common questions about Chatwoot, answered from independent, dated evidence.
What is Chatwoot?
A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. It is indexed under Customer Support.
Source: https://www.chatwoot.com
Is Chatwoot free?
Chatwoot offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product
What platforms does Chatwoot support?
We have confirmed browser-based access to Chatwoot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.chatwoot.com
Can Chatwoot be self-hosted?
Yes. Chatwoot can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.
Source: https://www.chatwoot.com
What does Chatwoot integrate with?
We have confirmed 18 integrations for Chatwoot, including Slack, Webhooks, Dialogflow, Rasa, Twilio, WhatsApp Business, Facebook Messenger and Instagram, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.chatwoot.com
What security certifications does Chatwoot have?
We have independently confirmed SOC 2 and GDPR for Chatwoot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chatwoot not holding them. Always confirm compliance directly before you rely on it.
Where is Chatwoot available?
Chatwoot is available worldwide. Its primary market is the United States.
Source: https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product
Chatwoot alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI-powered assistancemedium · 70%
- FrontA unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficientlymedium · 73%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- TidioMulti-channel customer service platform combining live chat, ticketing, and AI-powered conversation handlingmedium · 73%
- GladlyAn AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.low · 34%
- DixaOmnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social mediamedium · 53%
Compare Chatwoot
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Chatwoot, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Security posture | 50 | 0.07 | 3.7 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 37 | 0.04 | 1.5 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: both · Ai agent: Yes · Sso scim: Yes · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-10-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 18 | mediumsource · 2026-10-05 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-05 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-03 · 60% |
Security
Is Chatwoot the right choice for you?
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