Chatwoot
An open-source customer support platform providing a modern alternative to enterprise solutions like Intercom or Zendesk
- Vendor
- Chatwoot Inc
- Also known as
- chatwoot
Available worldwide · Popular in: US
What is Chatwoot?
A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox.
Chatwoot pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier for 2 agents. On-premise support plans from $49/month; cloud SaaS pricing available.
Free
FreeFree tier with 2 agents across all channels
- All messaging channels
- Live chat
- Basic automation
On-Premise Support - Starter
On-Premise Support - Custom
On-Premise Support - Advanced
Contact salesOn-Premise Support - Enterprise
Contact salesWhat Chatwoot does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- ✓
- Voice / telephony
- ✓
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud + self-hosted
- SSO / SCIM
- ✓
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Self-hosted
Integrations (23)
Independently observed- WhatsApp←•
- SMS⇄•
- Email⇄•
- Twitter←•
- Facebook⇄
- Shopify•
- Linear→•
- Cloudflare RealtimeKit•
- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- TikTok
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
- Google Translate•
- REST API⇄•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive · independent auditor
Chatwoot FAQ
Common questions about Chatwoot, answered from independent, dated evidence.
What is Chatwoot?
A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. It is indexed under Customer Support.
Source: https://www.chatwoot.com
Is Chatwoot free?
Chatwoot offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product
What platforms does Chatwoot support?
We have confirmed browser-based access to Chatwoot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.chatwoot.com
Can Chatwoot be self-hosted?
Yes. Chatwoot can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.
Source: https://www.chatwoot.com
What does Chatwoot integrate with?
We have confirmed 18 integrations for Chatwoot, including Slack, Webhooks, Dialogflow, Rasa, Twilio, WhatsApp Business, Facebook Messenger and Instagram, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.chatwoot.com
What security certifications does Chatwoot have?
We have independently confirmed SOC 2 and GDPR for Chatwoot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chatwoot not holding them. Always confirm compliance directly before you rely on it.
Where is Chatwoot available?
Chatwoot is available worldwide. Its primary market is the United States.
Source: https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product
Chatwoot alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI and collaborative featuresmedium · 73%
- GladlyAn AI system that handles sales and customer service interactions across multiple channels through a single unified conversationlow · 35%
- IntercomAn integrated platform combining human and artificial intelligence for managing customer conversationsmedium · 59%
- FrontAI-powered customer satisfaction scoring from conversation analysismedium · 74%
- ZendeskA customer service platform that uses AI agents to automate interactions across voice and digital channelsmedium · 73%
- TidioA multi-channel customer service platform with integrated AI automation for support conversationsmedium · 73%
Compare Chatwoot
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Chatwoot, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Reliability | 50 | 0.07 | 3.7 | ✓ |
| Security posture | 50 | 0.07 | 3.7 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 32 | 0.04 | 1.3 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: both · Ai agent: Yes · Sso scim: Yes · Free tier: Yes · Live chat: Yes · Ticketing: Yes | mediumsource · 2026-09-07 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 12 | mediumsource · 2026-09-07 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-03 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-03 · 60% |
Security
Is Chatwoot the right choice for you?
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