vioscaleAI
Comparison

Chatwoot vs Intercom

On the evidence we track, Intercom leads this comparison with a composite score of 74/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Chatwoot full profile →Intercom full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Chatwoot66
★Intercom74
Score
vioscaleAI score
Chatwoot66 / 100medium · 74%
Intercom74 / 100medium · 72%
Pricing
Free tier
Chatwoot✓
Intercom✓
Model
Chatwootfreemium
Intercomfreemium
Price level
Chatwootmid
Intercomhigh
Starting price
Chatwoot$19
Intercom$85
Transparent
Chatwoot✓
Intercom✓
Integrations
Count
Chatwoot18
Intercom450
Security
Certifications
ChatwootSOC 2 Type II
Intercom–
Disclosure policy
Chatwoot✓
Intercom✓
Gdpr
Chatwoot✓
Intercom✓
Hipaa
Chatwoot–
Intercom✓
Iso27001
Chatwoot–
Intercom✓
Soc2
Chatwoot✓
Intercom✓
Trust center
Reliability
Status page
Chatwoot✓
Intercom✓
Market
Availability
Content
Faq
Chatwoot7 items
Intercom7 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Chatwoot✓
Intercom✓
Channels
Live chat
Chatwoot✓
Intercom✓
Shared inbox
Chatwoot✓
Intercom✓
Omnichannel (email+chat+social+voice)
Chatwoot✓
Intercom✓
Voice / telephony
Chatwoot✓
Intercom✓
Self-service
Self-service knowledge base
Chatwoot✓
Intercom✓
Automation
SLAs, triggers & routing
Chatwoot✓
Intercom✓
Automation / macros
Chatwoot✓
Intercom✓
AI
AI agent / copilot
Chatwoot✓
Intercom✓
Insight
Reporting & dashboards
Chatwoot✓
Intercom✓
Deployment
Hosting
ChatwootCloud + self-hosted
IntercomCloud only
Enterprise
SSO / SCIM
Chatwoot✓
Intercom✓
Extensibility
Public API
Chatwoot✓
Intercom✓
Pricing
Free tier
Chatwoot✓
Intercom✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster.

Independently observed

Intercom

Leader

A unified customer service platform integrating AI agents and human support teams with omnichannel communication. Provides shared inboxing, AI-assisted ticketing, live chat, email, phone, SMS, and social messaging, all accessible from a single workspace.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

from $19/agent/moSubscriptionFree tier15-day trial

From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.

  • HackerFree
    • Live chat
    • Voice
    • Email
    • WhatsApp
    • Facebook Messenger
    • +5 more
  • Startups$19/agent/month
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +5 more
  • Business$39/agent/month, 2-year data retention
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +6 more
  • EnterpriseContact sales
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +7 more
as of verify ↗

Intercom

Leader
from $85/seat/moSubscriptionFree tier14-day trial

From $85/seat/month. 14-day free trial. Fin priced per outcome (minimum 50/month).

  • EssentialPer seat/month (price not specified in text)
    • Fin for service, sales & ecommerce
    • Messenger
    • Shared inbox and ticketing system
    • Pre-built reports
    • Public help center
  • Advanced$85/seat/month
    • All Essential features
    • Multiple team inboxes
    • Workflows automation builder
    • Round robin assignment
    • Private and multilingual Help Center
    • +1 more
  • Expert$132/seat/month
    • All Advanced features
    • SSO & identity management
    • HIPAA support
    • Service level agreements (SLAs)
    • Multibrand Messenger / Help Center
    • +1 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Chatwoot✓
Intercom✓
iOS
Chatwoot✓
Intercom✓
Android
Chatwoot✓
Intercom✓
CLI
Chatwoot✓
Intercom✗
Deployment
Cloud / SaaS
Chatwoot✓
Intercom✓
Self-hosted
Chatwoot✓
Intercom✗
On-premise
Chatwoot✓
Intercom✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (7)
  • Slack
  • WhatsApp
  • SMS
  • Email
  • Shopify
  • Linear
  • REST API

Chatwoot

26 total - 19 not shared
  • Webhooks
  • Dialogflow
  • Rasa
  • Twilio
  • WhatsApp Business
  • Facebook Messenger
  • Instagram
  • TikTok
  • Telegram
  • LINE
  • X/Twitter
  • Email (IMAP/SMTP)
  • Twitter
  • Google Translate
  • Cloudflare RealtimeKit
  • Facebook
  • X (Twitter)
  • Voice
  • Google NLP
Independently observed

Intercom

Leader
33 total - 26 not shared
  • Freshdesk
  • Freshchat
  • Salesforce Service Cloud
  • HubSpot Service Hub
  • Salesforce
  • Jira
  • GitHub
  • Phone
  • HubSpot
  • Stripe
  • Asana
  • Guru
  • Glean
  • Sentry
  • PostHog
  • Pendo
  • Fullstory
  • Attio
  • Fullview
  • Statuspage
  • Zendesk
  • Confluence
  • Notion
  • ChatGPT
  • +2 more
Independently observed
Still deciding?

Chatwoot or Intercom: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.