# Chatwoot

> AI-powered, open-source customer support platform

- **Canonical URI:** https://www.vioscale.ai/software/chatwoot
- **Category:** Customer Support
- **Homepage:** https://www.chatwoot.com
- **Also known as:** chatwoot
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:50:02.504Z

## Vioscale score

**51.8 / 100**, confidence 60% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 100 | 10 | 1000 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 26 | 30 | 779.1 | ✓ |
| security_posture | 50 | 14 | 700 | ✓ |
| pricing_transparency | 25 | 16 | 400 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://www.chatwoot.com). Independently observed._

Free · Free tier · 15-day trial

## About

The modern customer support tool for your business with AI assistant, omnichannel support desk, and knowledge base for seamless customer support.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Hybrid, On-premise, Self-hosted

## Integrations (7)

_Independently observed._

- Slack
- Dialogflow
- Google Translate
- Linear
- Cloudflare
- Twilio
- Rasa

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | ✓ |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud + self-hosted |
| **Enterprise** | |
| SSO / SCIM | ✓ |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 7 | [link](https://www.chatwoot.com) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.chatwoot.com) | 2026-08-03 | 60% (medium) |
| pricing.model | free | [link](https://www.chatwoot.com) | 2026-08-03 | 60% (medium) |
| pricing.price_level | free | [link](https://www.chatwoot.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.chatwoot.com) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.chatwoot.com) | 2026-08-03 | 60% (medium) |
| security.gdpr | yes | [link](https://www.chatwoot.com/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://www.chatwoot.com) | 2026-08-03 | 48% (low) |

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*Source: Vioscale (https://www.vioscale.ai/software/chatwoot). Independent, evidence-based software intelligence. Cite the canonical URI.*