vioscaleAI
Comparison

Chatwoot vs Help Scout

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Chatwoot full profile →Help Scout full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Chatwoot66
★Help Scout82
Score
vioscaleAI score
Chatwoot66 / 100medium · 74%
Help Scout82 / 100medium · 70%
Pricing
Free tier
Chatwoot✓
Help Scout✓
Model
Chatwootfreemium
Help Scoutfreemium
Price level
Chatwootmid
Help Scoutlow
Starting price
Chatwoot$19
Help Scout–
Transparent
Chatwoot✓
Help Scout✓
Integrations
Count
Chatwoot18
Help Scout1
Security
Certifications
ChatwootSOC 2 Type II
Help Scout–
Disclosure policy
Chatwoot✓
Help Scout✓
Gdpr
Chatwoot✓
Help Scout✓
Hipaa
Chatwoot–
Help Scout✓
Pci
Chatwoot–
Help Scout✓
Soc2
Chatwoot✓
Help Scout✓
Trust center
Reliability
Sla pct
Chatwoot–
Help Scout99.99
Status page
Chatwoot✓
Help Scout✓
Market
Availability
Content
Faq
Chatwoot7 items
Help Scout5 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Chatwoot✓
Help Scout✓
Channels
Live chat
Chatwoot✓
Help Scout✓
Shared inbox
Chatwoot✓
Help Scout✓
Omnichannel (email+chat+social+voice)
Chatwoot✓
Help Scout✓
Voice / telephony
Chatwoot✓
Help Scout✗
Self-service
Self-service knowledge base
Chatwoot✓
Help Scout✓
Automation
SLAs, triggers & routing
Chatwoot✓
Help Scout✗
Automation / macros
Chatwoot✓
Help Scout✓
AI
AI agent / copilot
Chatwoot✓
Help Scout✓
Insight
Reporting & dashboards
Chatwoot✓
Help Scout✓
Deployment
Hosting
ChatwootCloud + self-hosted
Help ScoutCloud only
Enterprise
SSO / SCIM
Chatwoot✓
Help Scout✗
Extensibility
Public API
Chatwoot✓
Help Scout✗
Pricing
Free tier
Chatwoot✓
Help Scout✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster.

Independently observed

Help Scout

Leader

A customer support service that uses artificial intelligence to help businesses manage customer interactions through chat and communication features.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

from $19/agent/moSubscriptionFree tier15-day trial

From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.

  • HackerFree
    • Live chat
    • Voice
    • Email
    • WhatsApp
    • Facebook Messenger
    • +5 more
  • Startups$19/agent/month
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +5 more
  • Business$39/agent/month, 2-year data retention
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +6 more
  • EnterpriseContact sales
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +7 more
as of verify ↗

Help Scout

Leader
from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

  • FreeFree
    • 1 Inbox
    • 1 Docs site
    • 10 saved replies
    • 10 tags
    • Snooze
    • +3 more
  • Standard$25/user/mo
    • Multiple Inboxes
    • Live chat, Instagram, & Messenger
    • Multiple knowledge bases
    • One basic SLA policy
    • Basic workflows
    • +7 more
  • Plus$45/user/mo
    • Everything in Standard
    • Advanced workflows
    • Two advanced SLA policies
    • Unlimited AI Drafts
    • Round robin routing
    • +3 more
  • ProContact sales
    • Everything in Plus
    • Unlimited workflows
    • Unlimited SLA policies
    • Multiple routing types
    • SSO/SAML
    • +4 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Chatwoot✓
Help Scout✓
iOS
Chatwoot✓
Help Scout✗
Android
Chatwoot✓
Help Scout✗
CLI
Chatwoot✓
Help Scout✗
Deployment
Cloud / SaaS
Chatwoot✓
Help Scout✓
Self-hosted
Chatwoot✓
Help Scout✗
On-premise
Chatwoot✓
Help Scout✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Shopify

Chatwoot

26 total - 25 not shared
  • Slack
  • Webhooks
  • Dialogflow
  • Rasa
  • Twilio
  • WhatsApp Business
  • Facebook Messenger
  • Instagram
  • TikTok
  • Telegram
  • LINE
  • X/Twitter
  • Email (IMAP/SMTP)
  • WhatsApp
  • SMS
  • Email
  • Twitter
  • Linear
  • Google Translate
  • Cloudflare RealtimeKit
  • REST API
  • Facebook
  • X (Twitter)
  • Voice
  • +1 more
Independently observed

Help Scout

Leader
1 total - 0 not shared
  • Shopify
Independently observed
Still deciding?

Chatwoot or Help Scout: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.