Comparison

Chatwoot vs Help Scout

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Chatwoot full profile →Help Scout full profile →

Machine formatsJSON Markdown GraphQLor send Accept: application/json

Chatwoot66

★Help Scout82

Attribute comparison across 2 tools
Attribute	Chatwoot	Help ScoutLeader
Vioscale score	66 / 100medium · 73%	82 / 100medium · 72%
Pricing
Free tierpricing.free_tier	✓	✓
Modelpricing.model	freemium	freemium
Price levelpricing.price_level	low	low
Transparentpricing.transparent	✓	✓
Integrations
Countintegrations.count	13	1
Security
Disclosure policysecurity.disclosure_policy	✓	✓
Gdprsecurity.gdpr	✓	✓
Hipaasecurity.hipaa	-	✓
Pcisecurity.pci	-	✓
Soc2security.soc2	✓	✓
Reliability
Sla pctreliability.sla_pct	-	99.99
Status pagereliability.status_page	✓	✓
Market
Availabilitymarket.availability	Available worldwide · Popular in US	Available worldwide

Score

Vioscale score

Chatwoot66 / 100medium · 73%

Help Scout82 / 100medium · 72%

Pricing

Free tier

Chatwoot✓

Help Scout✓

Model

Chatwootfreemium

Help Scoutfreemium

Price level

Chatwootlow

Help Scoutlow

Transparent

Chatwoot✓

Help Scout✓

Integrations

Count

Chatwoot13

Help Scout1

Security

Disclosure policy

Chatwoot✓

Help Scout✓

Gdpr

Chatwoot✓

Help Scout✓

Hipaa

Chatwoot–

Help Scout✓

Pci

Chatwoot–

Help Scout✓

Soc2

Chatwoot✓

Help Scout✓

Reliability

Sla pct

Chatwoot–

Help Scout99.99

Status page

Chatwoot✓

Help Scout✓

Market

Availability

ChatwootAvailable worldwide · Popular in US

Help ScoutAvailable worldwide

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Capability comparison for Customer Support
Capability	Chatwoot	Help Scout
Core
Ticket / case management	✓	✓
Channels
Live chat	✓	✓
Shared inbox	✓	✓
Omnichannel (email+chat+social+voice)	✓	✓
Voice / telephony	✓	✗
Self-service
Self-service knowledge base	✓	✓
Automation
SLAs, triggers & routing	✓	✗
Automation / macros	✓	✓
AI
AI agent / copilot	✓	✓
Insight
Reporting & dashboards	✓	✓
Deployment
Hosting	Cloud + self-hosted	Cloud only
Enterprise
SSO / SCIM	✓	✗
Extensibility
Public API	✓	✗
Pricing
Free tier	✓	✓

Core

Ticket / case management

Chatwoot✓

Help Scout✓

Channels

Live chat

Chatwoot✓

Help Scout✓

Shared inbox

Chatwoot✓

Help Scout✓

Omnichannel (email+chat+social+voice)

Chatwoot✓

Help Scout✓

Voice / telephony

Chatwoot✓

Help Scout✗

Self-service

Self-service knowledge base

Chatwoot✓

Help Scout✓

Automation

SLAs, triggers & routing

Chatwoot✓

Help Scout✗

Automation / macros

Chatwoot✓

Help Scout✓

AI agent / copilot

Chatwoot✓

Help Scout✓

Insight

Reporting & dashboards

Chatwoot✓

Help Scout✓

Deployment

Hosting

ChatwootCloud + self-hosted

Help ScoutCloud only

Enterprise

SSO / SCIM

Chatwoot✓

Help Scout✗

Extensibility

Public API

Chatwoot✓

Help Scout✗

Pricing

Free tier

Chatwoot✓

Help Scout✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

All-in-one omnichannel customer support platform with AI assistant, ticketing, shared inbox, knowledge base, and automation. Available as cloud-hosted SaaS or self-hosted open source.

Independently observed

Help Scout

Leader

Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

SubscriptionFree tier15-day trial

Free plan for 2 agents. Per-agent pricing for paid tiers.

FreeFree
- Live chat
- All messaging channels
- Basic automation

as of 2026-08-13verify ↗

Help Scout

Leader

from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

FreeFree
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- +3 more
Standard$25/user/mo
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- +7 more
Plus$45/user/mo
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- +3 more
ProContact sales
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- +4 more

as of 2026-08-03verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	Chatwoot	Help Scout
WebPlatforms	✓	✓
Cloud / SaaSDeployment	✓	✓
Self-hostedDeployment	✓	✗
On-premiseDeployment	✓	✗

Platforms

Web

Chatwoot✓

Help Scout✓

Deployment

Cloud / SaaS

Chatwoot✓

Help Scout✓

Self-hosted

Chatwoot✓

Help Scout✗

On-premise

Chatwoot✓

Help Scout✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Chatwoot

13 total

Slack
Webhooks
Dialogflow
Rasa
Twilio
WhatsApp Business
Facebook Messenger
Instagram
TikTok
Telegram
LINE
X/Twitter
Email (IMAP/SMTP)

Independently observed

Help Scout

Leader

1 total

Shopify

Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.