Comparison

Help Scout vs Tidio

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Help Scout full profile →Tidio full profile →

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★Help Scout82

Tidio53

Attribute comparison across 2 tools
Attribute	Help ScoutLeader	Tidio
Vioscale score	82 / 100medium · 72%	53 / 100high · 75%
Pricing
Free tierpricing.free_tier	✓	✓
Modelpricing.model	freemium	freemium
Price levelpricing.price_level	low	high
Starting pricepricing.starting_price	-	$300
Transparentpricing.transparent	✓	✗
Integrations
Countintegrations.count	1	14
Security
Disclosure policysecurity.disclosure_policy	✓	✓
Gdprsecurity.gdpr	✓	✓
Hipaasecurity.hipaa	✓	-
Pcisecurity.pci	✓	✓
Soc2security.soc2	✓	✓
Reliability
Sla pctreliability.sla_pct	99.99	-
Status pagereliability.status_page	✓	✓
Market
Availabilitymarket.availability	Available worldwide	Available worldwide · HQ PL

Score

Vioscale score

Help Scout82 / 100medium · 72%

Tidio53 / 100high · 75%

Pricing

Free tier

Help Scout✓

Tidio✓

Model

Help Scoutfreemium

Tidiofreemium

Price level

Help Scoutlow

Tidiohigh

Starting price

Help Scout–

Tidio$300

Transparent

Help Scout✓

Tidio✗

Integrations

Count

Help Scout1

Tidio14

Security

Disclosure policy

Help Scout✓

Tidio✓

Gdpr

Help Scout✓

Tidio✓

Hipaa

Help Scout✓

Tidio–

Pci

Help Scout✓

Tidio✓

Soc2

Help Scout✓

Tidio✓

Reliability

Sla pct

Help Scout99.99

Tidio–

Status page

Help Scout✓

Tidio✓

Market

Availability

Help ScoutAvailable worldwide

TidioAvailable worldwide · HQ PL

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Capability comparison for Customer Support
Capability	Help Scout	Tidio
Core
Ticket / case management	✓	✓
Channels
Live chat	✓	✓
Shared inbox	✓	✓
Omnichannel (email+chat+social+voice)	✓	✓
Voice / telephony	✗	-
Self-service
Self-service knowledge base	✓	✓
Automation
SLAs, triggers & routing	✗	✓
Automation / macros	✓	✓
AI
AI agent / copilot	✓	✓
Insight
Reporting & dashboards	✓	✓
Deployment
Hosting	Cloud only	Cloud only
Enterprise
SSO / SCIM	✗	✓
Extensibility
Public API	✗	✓
Pricing
Free tier	✓	✓

Core

Ticket / case management

Help Scout✓

Tidio✓

Channels

Live chat

Help Scout✓

Tidio✓

Shared inbox

Help Scout✓

Tidio✓

Omnichannel (email+chat+social+voice)

Help Scout✓

Tidio✓

Voice / telephony

Help Scout✗

Tidio-

Self-service

Self-service knowledge base

Help Scout✓

Tidio✓

Automation

SLAs, triggers & routing

Help Scout✗

Tidio✓

Automation / macros

Help Scout✓

Tidio✓

AI agent / copilot

Help Scout✓

Tidio✓

Insight

Reporting & dashboards

Help Scout✓

Tidio✓

Deployment

Hosting

Help ScoutCloud only

TidioCloud only

Enterprise

SSO / SCIM

Help Scout✗

Tidio✓

Extensibility

Public API

Help Scout✗

Tidio✓

Pricing

Free tier

Help Scout✓

Tidio✓

What each one is

The product in its own terms, so the numbers below have context.

Help Scout

Leader

Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.

Independently observed

Tidio

Unified customer service platform helping businesses manage support across email, live chat, and social channels. Combines human agents, automated workflows, and conversational AI to reduce support workload and improve response times while maintaining customer trust.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Help Scout

Leader

from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

FreeFree
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- +3 more
Standard$25/user/mo
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- +7 more
Plus$45/user/mo
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- +3 more
ProContact sales
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- +4 more

as of 2026-08-03verify ↗

Tidio

from $300/moSubscriptionFree tier7-day trial

Free forever plan available. Paid plans from $300/month. 7-day free trial with no credit card required.

FreeFree
Plus-
Premium$300/mo

as of 2026-08-21verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	Help Scout	Tidio
WebPlatforms	✓	✓
Cloud / SaaSDeployment	✓	✓

Platforms

Web

Help Scout✓

Tidio✓

Deployment

Cloud / SaaS

Help Scout✓

Tidio✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)

Shopify

Help Scout

Leader

1 total - 0 not shared

Shopify

Independently observed

Tidio

15 total - 14 not shared

Instagram
Messenger
WhatsApp
WordPress
Zapier
Zendesk
ActiveCampaign
Adobe Commerce
Agile CRM
BigCommerce
Brevo
WooCommerce
Salesforce
OpenAPI

Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.