# Help Scout

> Intuitive & Affordable Customer Service Software

- **Canonical URI:** https://www.vioscale.ai/software/help-scout
- **Category:** Customer Support
- **Homepage:** https://www.helpscout.com
- **Also known as:** help-scout
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:50:49.528Z

## Vioscale score

**75.9 / 100**, confidence 61% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 10 | 500 | ✓ |
| reliability | 99.5 | 14 | 1393 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 57.6 | 30 | 1729.2 | ✓ |
| security_posture | 55 | 14 | 770 | ✓ |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://www.helpscout.com). Independently observed._

from $25/mo · Subscription · Free tier

> From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | min 5 seats |
| Standard | $25/user/mo | - | monthly |
| Plus | $45/user/mo | - | monthly |
| Pro | Contact sales | - | monthly |

### Free

**Included limits:** users: 5, inboxes: 1, contacts: 100/mo, docs_sites: 1

- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- Send later
- Customer profiles & history
- Custom fields (up to 10)

### Standard

For growing teams looking to automate more tasks and move beyond email

**Included limits:** users: 25, inboxes: 2 (additional $10/mo), contacts: Unlimited

- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- WhatsApp messaging
- Saved replies
- Views
- Snooze
- Send later

### Plus

For teams managing higher volume and complexity across multiple channels

**Included limits:** users: 50, inboxes: 5 (additional $10/mo), light_users: 25

- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot integrations
- Internal teams
- Group conversations by company

### Pro (Contact sales)

For teams that need the highest level of scale and security

**Included limits:** users: Unlimited (minimum 10), inboxes: 10 (additional $10/mo), light_users: 50

- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall

### Add-ons

- **AI Answers** ($0.75 per resolution)

## About

Help Scout is a customer support platform unifying email, chat, phone, and social channels into one inbox with AI-powered automation and knowledge base capabilities.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (4)

_Independently observed._

- Salesforce
- Jira
- HubSpot
- Aircall

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | ✓ |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | ✓ |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 100 | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.helpscout.com) | 2026-08-03 | 48% (low) |
| pricing.model | freemium | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 25 | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.99 | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |
| reliability.status_page | yes | [link](https://status.helpscout.com) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.helpscout.com) | 2026-08-03 | 60% (medium) |
| security.hipaa | yes | [link](https://www.helpscout.com/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://www.helpscout.com/security) | 2026-08-03 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/help-scout). Independent, evidence-based software intelligence. Cite the canonical URI.*